AutoNation Hyundai North Richland Hills


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

863 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.1111111/5Overall Rating 4.1111111/5Overall Rating 4.1111111/5Overall Rating 4.1111111/5rating 4.1111111
Original
Overall Rating 2.05556/5Overall Rating 2.05556/5rating 2.05556rating 2.05556rating 2.05556
89% Would Recommend
100% Business Response
Latest Review about 8 hours ago
William D. on 08/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I had deaking with "
My comments indicate why I didn't give AutoNation a 5-star rating as I have in the past.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/22/2017 09:43 AM
Verified Customer on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance"
good and timely service
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/20/2017 07:30 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/21/2017

Thank you very much for filling out our survey and for the 5 star rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Wanna L. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"wanna"
good service thank you
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 10:09 AM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/21/2017

Thank you for taking the time to fill out our survey and for the five star review.  Please let us know if you need anything.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Jessica P. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service"
Will return!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 03:27 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/21/2017

Thank you for taking time out of your day to fill out our survey and for the 5 star rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love this place"
Our experience was amazing and the employees were the best.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 06:12 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/21/2017

Thank you so much for the kind words and the great review.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Elwood P. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty work"
Work was preformed timely.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 05:53 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/21/2017

Thank you for the great review.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Verified Customer on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Guys "
Very friendly staff.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:42 AM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/21/2017

Thank you for taking the time to fill out our survey and for the 5 star rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Ha L. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good experience"
I'm very satisfied with services of this dealership.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:30 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/15/2017

Thank you for the kind words and great rating. I'm glad we done a good job for you. If you should need anything please feel free to reach out to us.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
April T. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance "
Good work nice people
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/13/2017 06:13 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/15/2017

Thank you for taking the time to fill out our survey and for the 5 star rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Ryan B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful customer service!"
Maintenance and repair done in amazing time!
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/11/2017 11:46 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/15/2017

Thank you for the great rating and for taking the time out of your day to fill out our survey. It means a lot to us that you sent it in.

Thanks again,

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Gary L. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First visit"
Car was delivered faster than promised. Will definitely be back!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 02:15 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/15/2017

Thank you taking the time to fill out our survey and for the great rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Paula S. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and good service"
great overall
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 05:35 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/11/2017

Thank you for taking the time to fill out our survey and for the great rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Jennifer B. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/09/2017 08:29 AM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/09/2017

Thank you for taking the time to fill out our survey and for the great score. If you should need anything please let us know.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Verified Customer on 08/08/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Car repair"
Decided to take my car in for the engine recall and for them to switch some fuses out for me. Paid 45 dollars to get some fuses switched out for them to only go out 2 days later and for my passenger seat warmer not to work anymore,very dissapointed in this service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 03:20 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/08/2017

Hello, My name is Eric Green and I'm the new director at AutoNation Hyundai. I will look into your repair order and get with your advisor to get this fixed for you. We will be in contact shortly.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Dan M. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service is Five Star service."
Always on time, always a friendly experience.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/07/2017 02:38 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/08/2017

Thank you for filling out our survey and for giving us a five star rating.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Alison L. on 08/07/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Shocked at the price of repair"
Staff was friendly and professional but was shocked to learn that the 10 year/100K miles was not a Bumper to Bumper warranty and the price to repair AC Compressor was excessive.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 08/07/2017 02:27 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/08/2017

Hello, my name is Eric Green and I'm the Service Director here at Hyundai. I will review your repair order and the pricing and get back with you shortly.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
ROBERT O. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduled service"
Oil change performed timely and professional
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/04/2017 06:14 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/08/2017

Thank you for the great review.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Theresa B. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"N/A"
N/A
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/04/2017 12:51 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/05/2017

Thank you for taking time out of your day to fill out your survey and for the great review.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Jillian E. on 08/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"jelliott"
xxxx
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/04/2017 08:36 AM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/05/2017

I'm glad you like your car so much. I checked into your history and I'm confident we have the issue resolved. You shouldn't had to deal for so long. We hope to see you again but for only and oil change.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Syed M. on 08/03/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not great at all"
The sale man lied to me the car had recalll but he said there is no recall
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/03/2017 04:44 PM
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Douglas E G., Service Director at AutoNation Hyundai North Richland Hills responded on 08/05/2017

My name is Eric Green and I'm the new Service Director at AutoNation Hyundai. I will look into your visit with us and get back as soon as I have all the details.

Eric Green
Service Director
817-548-4040
greend2@autonation.com
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