Autonation Hyundai Tempe Review from SARAH S. on 02/26/2014

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SARAH S.

Phoenix, AZ

2011 Hyundai Sonata

02/26/2014

Service Type: Maintenance

Verified Customer

Category: Service

Shoddy Work And Price Gouging

The service department is awful. Shoddy work and price gouging. They are nice enough people, and they asked me if there was "anything" they could do in order to receive a "10" on a survey that I will be contacted in regards to in the near future. All this prior to the circus event I was about to endure. Unfortunately the damage is already done, and I will never recommend anyone do business with this place. I took my Hyundai in to have a power window switch replaced. They did so, and gave me back my car. I quickly realized there was another problem when I was locked in my vehicle and couldn't get out. They had forgotten to hook up the linkage to my door lock. That means I have to take more time out of my extremely busy schedule in order for them to remedy the situation. During this time, I had noticed that my tire pressure was continuously low and I had to refill one specific tire with air. They told me they did a "50 point inspection" which includes a thorough examination of my tires. According to them, everything is fine. I get back home, which is only 10 miles from the dealership, and my low tire pressure light comes on again. It took me only a minute to realize there was a nail in my tire. So much for a "50 point inspection." My job is VERY demanding. I constantly travel, and yet again I had to take the time to bring this car back to the dealership once again. I dropped it off, and they called me. They said I will need another tire, and it costs $175...WHAT?? One tire, $175? This doesn't seem right! So I asked them for all the info on the specific tire in which they were attempting to sell me. I called Discount Tire, and the same tire is $110, and Discount Tire offered to fix my existing tire for FREE. Great way to treat a customer AutoNation.

Not Recommended