Autonation Hyundai Tempe is your Phoenix area dealer. We are located in Tempe, AZ, and proudly serve customers from Mesa, Chandler, and Scottsdale. Our Service Department is trained and ready to help with all of your vehicle maintenance needs. Call us today or visit our website to schedule a service appointment. Autonation Hyundai Tempe is your Phoenix area dealer. We are located in Tempe, AZ, and proudly serve customers from Mesa, Chandler, and Scottsdale. Our Service Department is trained and ready to help with all of your vehicle maintenance needs. Call us today or visit our website to schedule a service appointment.
I have had issues with every single interacting since I purchase a 2022 Tucson here in June of 2021 ranging from incorrect repairs, to damaging my new vehicle during a service appointment, to 3 hour plus oil changes when having an appointment scheduled, to issues finding an an employee that can answer basic questions, to constant dread of having to visit or interact with this place. I love my Tucson but I have come to despise dealing with this dealership. I decided to finally write this out so I can let it go for my on health and also in hopes this helps others not make the same mistake of purchasing or serving a vehicle here with the expectation of successfully used the complimentary service plan with any amount of ease.
To start, I have had consisting problems with every interacting at this dealership - shocking I know... I should known from the beginning when I went to see the vehicle the first time and the salesman asked if he could smoke a cigarette first before I took a test drive which resulted in us standing outside in 110 degrees in June with smoke in my face. After purchasing the car, I got a nail in my tired at 150 miles (not the dealer fault) the first week I got it and took it in what would have been anywhere else a simple patch. When they did the patch, the service department ended up messing up something with my steering cause the car to start shuttering and vibrating at high speeds. I called the dealer back and they said it wasn't possible (told me it was unrelated, which it wasn't) for that repair to make that happen and to make a video (which I did) and they immediately called me to bring it back. I did that day and the mechanic got into my brand new car with light gray leather leaving oil and dirty smudges all over the inside of the drivers side of my car.
The car also comes with a complimentary service plan but good luck using it or getting in or out in a reasonable amount of time. I made an appointment through their website two weeks in advance for my first oil change and arrived on time. Three hours later and my car STILL wasn't done. I had brought my work laptop to work while the car was serviced and had planned for two hours MAX. I ended up not being able to work because their wifi wasn't connecting to my computer and had to check multiple times on why it was taking so long, only to be told me car was next and another hour to pass.
Additionally, the car will tell you it is due for service and to schedule an appointment. So, I scheduled one and took time off work to take the car in only to have the tech say that it wasn't time for the service and I was 150 miles shy so they wouldn't cover the oil change but I can pay for it myself. Apparently, they have a formula they use but it isn't widely know that is a combination of time and millage but the car and mailers don't take that into account. So, you have no way of knowing. I tried talking with them to see if that could do it since it was so close to the margin but they refused to care or help. Again, more time waste and another trip was scheduled for the new week.
So, to current day, now I am due again for service and Im not sure if can take the car in and have called multiple times to see if it is in fact time time for my oil change to try and save the trip f it's not. They didn't even add a sticker inside the oil change last time so I have no idea when it's supposed to be changed since you're told to ignore the car indicator or mailers since they do't follow those. All I need to do is ensure it is covered under the service plan. I have not received calls back from several voicemails or talking to the receptionist over the phone. I have been transferred to deadlines, voicemails, and told incorrect information over the course of just trying to figure out when Im supposed to bring my car in for the complimentary service plan. The philosophy of this place seems to always be just pass the buck or say it's someone else responsibility. I cannot get help with basic items and when you bring a issue to their attention, they'll simply offer you a free tank of gas or a car wash to try and appease you instead of actually listening to the issue at hand or addressing the actual cause of the problem. I'm at the point that I'm going to just start paying for the vehicle service out of my pocket for my own sanity. AVOID!!!!