AZ Auto Air is a family-owned and operated business. Since opening our first store in 1989, our trained and certified technicians have specialized in expertly servicing automotive air conditioning needs, including custom hose fabrication and installations. A modern establishment, we use state-of-the-art diagnostics to check the AZ Auto Air is a family-owned and operated business. Since opening our first store in 1989, our trained and certified technicians have specialized in expertly servicing automotive air conditioning needs, including custom hose fabrication and installations. A modern establishment, we use state-of-the-art diagnostics to check the performance of your entire system and to advise you of necessary repairs. ...more
Verified CustomerDave, I just wanted to reply to your comments that you had left on the Sure Critic. On October 1, 2014, you brought your 2003 Chrysler Town & Country in for a noise under the hood. Upon inspection of the vehicle, the technician noted that the harmonic balancer had over an inch of lateral movement in the pulley. This can cause tension on the other pulleys in the system, not to mention the pulley can come off an destroy other components, as well as disabling the vehicle. After completion of the replacement of the harmonic balancer, we then informed you of the alternator not charging properly as it would charge intermitenly according to diagnositcs. At which time you denied repairs for the alternator. I do believe there could have been a communication error in which we possibly did not inform you that the harmonic balancer my not fix the noise. Upon inspection of the vehicle to repair the noise, we saw an obvious problem and repaired that problem, which did not take of the noise. Our first priority is to ensure the vehicle is in proper working order to fix further problems that may be caused by the obvious parts that are defective. Upon replacement of the alternator after returning several days later, I hope all is well and the noise has been repaired. We want to thank you for your patronage and appreciate you giving us a second opportunity.
