Balise Hyundai of Fairfield


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

476 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.4347865/5Overall Rating 4.4347865/5Overall Rating 4.4347865/5Overall Rating 4.4347865/5rating 4.4347865
Original
Overall Rating 2.35/5Overall Rating 2.35/5rating 2.35rating 2.35rating 2.35
96% Would Recommend
100% Business Response
Latest Review 1 day ago
Joshua P. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and local "
Great service , but would like to see the option of courtesy car for the people that don't have time to wait and or rely on other people to provide them rides to the things they need to do.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/22/2017 03:26 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/22/2017

Thank you for the 5 star review. We do have loaner cars but are all loaned out at this time.

BRUCE G. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"convenient location, good service"
good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 12:13 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/21/2017

Thank you for the review. Let us know how we can get 5 stars next time.

Suvanit R. on 08/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good "
Good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/19/2017 08:47 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/21/2017

Thank you for the review. Let us Know how to get 5 stars next time.

Frank L. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Team"
I have always thought very highly of the service team. From their promptness to the maintenance of my car
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 06:27 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/16/2017

Thank you for the kind words and 5 stars.

Robin K. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff. Early Saturday appointments"
Yes
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 10:38 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/15/2017

Thank you for the 5 star review.

David B. on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service they always send me device request emails"
Yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 09:25 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/14/2017

Thank you for the review. let us know how to get 5 stars next time.

Edward H. ReScore Review on 08/11/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Follow-up"
The issue was resolved successfully at no charge, which is much-appreciated. The company was prompt and courteous in their follow-up and quite apologetic about the previous poor communication. It turns out that I also need new tires which I will return for at another time. To their credit, they made the best of the situation.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 12:02 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Lack of information"
I was not told that a rear reverse light was out even though the mechanic had noted this on the report. When I checked I found that it is indeed out. I was also not informed of a note on the form that said there is a drag the rear. I was simply told when I checked out that the multi-point inspection was complete and that everything checked out ok. Very disappointed to discover this was not the case when I got home and read the report.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 12:02 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/11/2017

I appologize for the miscomunication on our part. I see you have an appointment for today and i will have my technician do another multipoint inspection on the car and I will go over the results with you.

Janette B. on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No nonsense."
Service desk is always friendly with a smile.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 11:53 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/08/2017

Thank you for the review. I will look into your issue. 

Craig W. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"See comments above."
See comments above.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 10:48 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/08/2017

Thank you for the review and the kind words.

Verified Customer on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"timely service"
would recommend to a friend
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/06/2017 06:40 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/07/2017

Thank you for the 5 stars.

Eileen C. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manager"
Manager was efficient and courteous. Went in for recall...waited for car in customer lounge.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/04/2017 12:43 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/04/2017

Thank you for the 5 star review and the kind words.

Carolyn S. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is friendly and helpful"
Yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/03/2017 07:14 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/04/2017

Thank you for the 5 star review.

William H. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service done in a timely manner."
Excellent
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 11:00 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/04/2017

Thank you for the 5 star review.

Anthony C. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonatacare"
As always very satisfied
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 10:21 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/03/2017

Thank you for the 5 star review.

Jose M. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very fast service"
Thanks 😊
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 10:01 AM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/03/2017

Thank you for the 5 star review.

Donna R. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Friendly, timely, and professional "
Every time I go into the Hyundai dealer, they're always very professional and the service is very quick. I never wait for very long. The staff there is also very nice and accommodating
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/01/2017 02:06 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 08/02/2017

Thank you for the kind words and 5 stars.

Janet O. on 07/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Thanks
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/30/2017 04:11 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 07/31/2017

Thank you for the 5 stars.

Verified Customer on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
Thumbs Up
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/28/2017 04:40 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 07/31/2017

Thank you for the 5 stars.

Verified Customer on 07/28/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"LM "
?????
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 07/28/2017 12:03 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 07/28/2017

I appologize for your experience. Please give me a call 203-418-4445. We can pick it up and drop it back to you when the work is complete.

Brooke J. on 07/23/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service dept responsive"
Called several times no call back!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 07/23/2017 06:48 PM
Raymond M L. at Balise Hyundai of Fairfield responded on 07/24/2017

I appologize for the frustration. We are aware of the phone issues and are in the process of installing a new system.

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