Review for Ballard Collision CARSTAR
Susan C. on 11/22/2011
Susan said the repairs cost $7,200 and the craftsmanship was very poor. She chose not to elaborate further. She had to bring the vehicle back to have it redone. The people she dealt with with were very nice, but they did a bad job. She would not recommend this business to others because of her experience.
Service Date: 10/26/2011
Review Created: 11/22/2011
This review was collected via phone interview by Customer Research Inc.
Jeff M. at Ballard Collision CARSTAR responded on 11/29/2011
Susan sorry we missed the mark on our first attempt to repair your car to your satisfaction. I do believe we have fixed the issue you had with your vehicle at this time. I am very sorry we could not do this on the first attempt as that is always our goal. thank you for giving us a second chance and allowing us to make things right in this matter.