Barney's Auto Service


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Review for Barney's Auto Service
Bradley D. on 12/19/2013
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"My Car Want Fixed"
In the span of a couple months I spent a couple thousand dollars to get my vehicles fixed. On my vehicle I said I wanted to find out what's wrong with the A/C. They called with a diagnosis and I agreed to pay it. Within a week it didn't work again. When I took it back in I'm now told it will cost another $1200! The fact that it was not diagnosed properly is not my mistake, it is yours. And I paid however much money to fix an air conditioner so out could last me a week? That's completely unacceptable to me. The fact that someone there failed to do their job properly, I should have had the repairs made at your cost or been reimbursed for the money you all stole from me when you didn't fix it in the first place!
Vehicle: Ford Expedition
Service Date: 12/18/2013
Review Created: 12/19/2013 05:48 AM
Barney B. at Barney's Auto Service responded on 12/22/2013

To provide context to the situation, it should be noted that the customer brought two separate vehicles to Barney’s Auto Service with multiple items to be repaired. In the process of repairing those items, the A/C on the customer’s Ford vehicle was examined and diagnosed for further testing—a procedure that generally costs under $100 per incident as indicated and itemized on the customer work order receipts and explained verbally on three separate occasions and additionally via phone call follow up. This testing procedure (an ASE standardized marketplace procedure) involves injecting colored dye into the A/C system of the vehicle to further identify any area that may be leaking—as the idea here is to efficiently and effectively identify the actual cause of the issue potentially saving the customer thousands in the event the issue is merely a leaky ‘o-ring,’ hose, or other simple repair. Once the system evacuates the freon coolant and the dye, the customer will notice (as explained) the system blowing warm air in the A/C ‘on’ position—a normal part of the testing procedure. The testing procedure will also identify if major components of the A/C system have failed or are working improperly. During this testing procedure, the A/C system is charged and the dye is added, thus, if the system has a leak or breach the freon coolant and the dye are emanated leaving the dye residue behind at the point of the breach pinpointing any issue. The customer is informed to return to Barney’s Auto Service for further documentation of the testing procedure and diagnosis once the evacuation of the freon (system blowing warm) occurs. In the case of the Ford vehicle, under further diagnosis, it was found that the A/C system compressor and dryer, which are major components, had in fact failed, and are not repairable without replacement. Again, sometimes, the testing procedure indicates a simple fix, and sometimes, in the case of the Ford vehicle mentioned here, major component failure—but in either case it should further be noted that the customer to this point has not paid for an A/C complete repair, rather a testing diagnosis procedure that further indicated failure of major components which would need to be replaced for completed repair.  The total cost of a complete, thorough replacement of this A/C system would be $1200, which would include a lifetime warranty.

Barney B. at Barney's Auto Service responded on 12/22/2013

To provide context to the situation, it should be noted that the customer brought two separate vehicles to Barney’s Auto Service with multiple items to be repaired. In the process of repairing those items, the A/C on the customer’s Ford vehicle was examined and diagnosed for further testing—a procedure that generally costs under $100 per incident as indicated and itemized on the customer work order receipts and explained verbally on three separate occasions and additionally via phone call follow up. This testing procedure (an ASE standardized marketplace procedure) involves injecting colored dye into the A/C system of the vehicle to further identify any area that may be leaking—as the idea here is to efficiently and effectively identify the actual cause of the issue potentially saving the customer thousands in the event the issue is merely a leaky ‘o-ring,’ hose, or other simple repair. Once the system evacuates the freon coolant and the dye, the customer will notice (as explained) the system blowing warm air in the A/C ‘on’ position—a normal part of the testing procedure. The testing procedure will also identify if major components of the A/C system have failed or are working improperly. During this testing procedure, the A/C system is charged and the dye is added, thus, if the system has a leak or breach the freon coolant and the dye are emanated leaving the dye residue behind at the point of the breach pinpointing any issue. The customer is informed to return to Barney’s Auto Service for further documentation of the testing procedure and diagnosis once the evacuation of the freon (system blowing warm) occurs. In the case of the Ford vehicle, under further diagnosis, it was found that the A/C system compressor and dryer, which are major components, had in fact failed, and are not repairable without replacement. Again, sometimes, the testing procedure indicates a simple fix, and sometimes, in the case of the Ford vehicle mentioned here, major component failure—but in either case it should further be noted that the customer to this point has not paid for an A/C complete repair, rather a testing diagnosis procedure that further indicated failure of major components which would need to be replaced for completed repair.  The total cost of a complete, thorough replacement of this A/C system would be $1200, which would include a lifetime warranty.

Barney B. at Barney's Auto Service responded on 12/22/2013

Barney’s Auto Service is built on the principles the Christian Faith and has been in business for over thirty years. It is our value system, as indicated by our customer and community reputation, to act in the best interest of any and all customers to the best of our abilities. We understand, recognize, and value how hard our customers work to earn every dollar, just as we take pride in working hard for our customers on every dollar we earn as well. We strive in all that we do to be responsible citizens installing only the best quality automobile parts, providing the utmost in quality service, and employing  only the highest quality technicians and staff. Our credo is ‘Barney’s Auto Service…Quality Parts, Quality Service, Quality People,’ and we stand by that 100%.