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Somewhere 6

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Recent Reviews

a M.

Beachwood, OH

08/09/2018

bad costumer service

I am a business owner and I hate reviews, I have to deal with them all the time and this is the first time that I have written a review. Bedford auto care is NOT a good place to take your car. A year ago, I brought my car, a BMW 5 series, in for a noise that was coming from the front wheel and took it there to be fixed. They charged me close to $400 and the noise never went away. Last month, I took my car there because It wasn’t turning on. They said that they would have to do some work with the battery and computer communication problems in order to fix it. They sent me a quote for close to $1000 including the oil change. I accepted the quote. They called me back 2 days after to tell me that the engine of my car was completely broke and in order to replace it it would cost 12k. After I had already spent $1000 dollars, then they call me to tell me this ? I was shocked and told them that i was going to take the car somewhere else. I was out of the country at the time and I tried to make a payment over the phone in order to have the car towed somewhere else. Although I had previously made multiple credit card payments over the phone with them ,they now say to me that they do not take payments over the phone because they were not comfortable with it? Lol. I was a costumer of them for a long time and have spent thousands of dollars there. Then after all this i receive a text message stating that the price for me to fix my car it is more than the value of my car, a BMW granted, and their policy is to take only cash as a payment for my $960.64 payment. Oh and the owner also sarcastically added that “he is the policy” after asking them regarding such policy. Only cash? Not card, not check. Only cash? Do they think that I sell drugs to carry $964 dollars in cash? Then they sent me another message saying” whenever you can pay in cash let us know”. Are you kidding me? Do your self a favor and take your money somewhere else.

Not Recommended

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