I continue to appreciate Bell's service but am disappointed again with the standard diagnostic charge, which seems to be higher that I recall. A better and more fair policy would be to charge the book rate for the repair (which includes getting to the problem) and only charge a diagnostic fee if the person declines the repair or the cost of the repairs is less than the actual labor involved in diagnosis. A one size fits all diagnosis fee on top of paying the full price of repairs bears little relationship to the actual labor involved and seems like unfair double dipping. Reading the check engine code, putting in three quarts of oil and test driving shouldn't cost me about $100. Especially when you see how often Bell's has tried to address why my car is leaking oil so much between regular oil changes.
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