95% Would Recommend
100% Business Response
Latest Review 3 days ago
Cynthia M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Clean waiting room, they have coffee, cookies & popcorn to enjoy while watching TV.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:42 PM
Guadalupe G. at Bert Ogden Hyundai responded on 09/19/2017

Good afternoon and thank you for the great survey.

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite and efficient "
Great job
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 07:07 AM
Guadalupe G. at Bert Ogden Hyundai responded on 09/18/2017

Good morning and thank you for the great survey.

Anabel C. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 Used Car"
I was happy that I was able to purchase another car without trading my SUV! YAY!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:11 PM
Guadalupe G. at Bert Ogden Hyundai responded on 09/18/2017

Good morning and thank you for the great survey

Serina L. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome job"
Great job
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 02:19 PM
Guadalupe G. at Bert Ogden Hyundai responded on 09/13/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.

Raul M. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Positive experience"
Greeted at the door, wait time wasn't bad, price was good
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/11/2017 10:32 PM
Guadalupe G. at Bert Ogden Hyundai responded on 09/12/2017

Good morning and thank you for the great survey.

Florinda T. on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"There were no pop corns. Great Coffee !!!"
Good Service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/08/2017 08:24 AM
Guadalupe G. at Bert Ogden Hyundai responded on 09/08/2017

Good morning and thank you for the survey.

Roberto E. on 09/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast turn around time. "
Good
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/03/2017 06:53 PM
Guadalupe G. at Bert Ogden Hyundai responded on 09/05/2017

Good morning and thank you for the survey.

Julianita F. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very humble people"
Best service possible!!! 100%
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/01/2017 12:22 PM
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Adrienne R. at Bert Ogden Hyundai responded on 09/01/2017

Hi Julianita! Thank you for your awesome 5 star review! Dale Gas!

Patricia P. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and Courteous "
The service team always makes room for scheduling oil changes or repairs! Shuttles are offered if vehicle work time is extensive.
I really wish Hyundai would still offer courtesy care wash/vacuum like they had before. That was a plus!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/31/2017 09:21 PM
Guadalupe G. at Bert Ogden Hyundai responded on 09/01/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.

Grace B. on 08/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Have to come back"
Did not concurrently fix a problem the car had.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/22/2017 09:08 PM
Guadalupe G. at Bert Ogden Hyundai responded on 08/23/2017

Good morning and thank you for the survey, I would like to speak to about what ongoing issue you are haveing vehicle was here for a state inspection. Feel free to contact me at (956)412-7778

Rosa G. on 08/22/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Careless"
Service department doesnt seem to care from the service which they gave my truck..lousy service
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/22/2017 08:21 AM
Guadalupe G. at Bert Ogden Hyundai responded on 08/22/2017

Good morning and thank you for the survey, I would like to speak to you about the concernsĀ on your vehicle feel free to call me at (956)412-3333 Guadalupe Garcia Service Manager.

Carlos M. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Carlos Mancillas"
Awesome job, and with no long waits.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/19/2017 09:49 AM
Guadalupe G. at Bert Ogden Hyundai responded on 08/21/2017

Good morning and thank you for the great survey.

Ana Y. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Call 08/2017"
Excellent
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/19/2017 09:27 AM
Guadalupe G. at Bert Ogden Hyundai responded on 08/21/2017

Good morning and thank you for the great survey.

Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"informed personel"
excellent
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 04:38 PM
Guadalupe G. at Bert Ogden Hyundai responded on 08/21/2017

Good morning and thank you for the great survey.

Joseph B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Even if they're busy they manage to make you feel important. Thanks so much
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/15/2017 01:33 PM
Guadalupe G. at Bert Ogden Hyundai responded on 08/15/2017

Good afternoon and thank you for the great survey, on be half of all the Bert Ogden family.

Elaine S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appointments are kept in a timely manner."
I don't have any regrets buying and maintaining my car here.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/15/2017 08:29 AM
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Adrienne R. at Bert Ogden Hyundai responded on 08/15/2017

Thank you for your great review from all of Bert Ogden Hyundai Service staff!

Arnold H. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 02:13 PM
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Adrienne R. at Bert Ogden Hyundai responded on 08/08/2017

Thank you for your review from all the Bert Ogden Hyundai Service Staff.

Guadalupe G. at Bert Ogden Hyundai responded on 08/09/2017

Good morning and thank you for the great survey.

Charles M. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Work done when scheduled. Friendly knowledgeable staff.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/05/2017 11:54 AM
Guadalupe G. at Bert Ogden Hyundai responded on 08/07/2017

Good morning and thank you for the great survey, on be half off all the Bert Ogden family.

Wilbron S. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Non warranty service"
Not happy with a sign in the service department saying $125 charge will be made for diagnostic service on non warranty repairs whether the repairs are done at Bert Ogden or not in the future. I will not be bring non warranty repairs to Bert Ogden in the future because of this and will take into consideration when purchasing anoitheer vehicle.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/04/2017 07:28 AM
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Adrienne R. at Bert Ogden Hyundai responded on 08/04/2017

From the Bert Ogden Hyundai service staff, thank you for your great review!

Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Family Oriented"
Great service and very friendly. Great job
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/03/2017 11:45 AM
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Adrienne R. at Bert Ogden Hyundai responded on 08/03/2017

Thank you for you great review from all the Bert Ogden Service Staff!

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