ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
95% Business Response
Latest Review 3 days ago
Chris K. on 05/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chris said the service was fine, but they left some dirt on his seat.
Vehicle: Honda CR-V
Category: Service
Service Date: 05/23/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 05/25/2017

Thank you

Katrina C. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly"
Honest place to take you vehicle -they do wonderful work
Vehicle: Chevrolet Silverado
Service Date: 05/17/2017
Review Created: 05/19/2017 02:58 AM
Bill D. at Bills On Broadway responded on 05/19/2017

Thank you for the kind words

Valerie V. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Valerie said the service provided by this business was on time and efficient.
Vehicle: Cadillac SRX
Category: Service
Service Date: 05/12/2017
Review Created: 05/15/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 05/17/2017

Thank you very much

Cory T. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cory said this business took care of him and everything that he needed done, they did.
Vehicle: Lexus ES 330
Category: Service
Service Date: 05/05/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 05/09/2017

Thank You 

Marcos M. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marcos said it was honest and good.
Vehicle: Kia Spectra
Category: Service
Service Date: 04/24/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/27/2017

Thank You

Larry W. on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Larry said he would recommend this business for service.
Vehicle: Saturn Ion 2
Category: Service
Service Date: 04/19/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/26/2017

Thank you for the kind words

Olivia N. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Olivia said the personnel are really nice. Her vehicle is running really well.
Vehicle: Pontiac Sunfire
Category: Service
Service Date: 04/07/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/17/2017

Thank You Very Much

Cora F. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cora said this business was courteous. They tried but they could not fix her vehicle. She lives 100 miles away and she had an emergency. She was lucky to find them.
Vehicle: Buick LeSabre
Category: Service
Service Date: 04/04/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/17/2017

Thank You very much

Gay P. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
Great job on my car
Vehicle: Kia Spectra
Service Date: 04/12/2017
Review Created: 04/13/2017 04:39 AM
Bill D. at Bills On Broadway responded on 04/13/2017

Thank You Very Much

Susan R. on 04/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Too Expensive. "
Reletively quick service.
Vehicle: Ford Edge
Service Date: 04/10/2017
Review Created: 04/11/2017 10:04 PM
Bill D. at Bills On Broadway responded on 04/12/2017

Thank you for choosing Bills On Broadway

Jack F. on 04/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jack said he appreciates the service the business provides. The employees are very nice and they helped him out.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/05/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/13/2017

Thank You For Choosing Bills on Broadway

Gene E. on 03/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gene said he was greeted when he first walked in and the gentleman explained everything they were doing to do. They were professional.
Vehicle: GMC Sierra
Category: Service
Service Date: 03/30/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/26/2017

Thank You Gene.

Julie And Charles D. on 03/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Charles said they are pleasant and do good work. They are very affordable for the quality of work they do.
Vehicle: Kia Sorento
Category: Service
Service Date: 03/29/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/26/2017

Thank You you guys are a great customer!!

Erika W. on 03/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Erika said the business had a friendly staff. No appointment was needed for her repair work.
Vehicle: Jeep Liberty
Category: Service
Service Date: 03/27/2017
Review Created: 03/30/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 03/31/2017

Thank You

Cherish E. on 03/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Cherish said the only negative thing about her experience at this business was the wait time.
Vehicle: Ford Contour
Category: Service
Service Date: 03/20/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 04/26/2017

Thank you Cherish for the review We will work on speeding the time up!!

Jerry and Nicole B. on 03/23/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible Service"
Brought my 2005 Malibu Maxx in to have the power steering motor checked out. I was told on the phone that the diagnostics would be $49.99, but it ended up being $120 just to look at the car. I recd. a laundry list of things that needed replaced or fixed. Now this car has 183,000 miles on it so I knew there were things wrong that I could fix. I recd. a call telling me that the repair would cost $850, I then ask for a written estimate and that price was $732. Not sure, but that sounded a little strange to me. I decided to take the vehicle somewhere else which is my right. When I got in the car to drive it away, the engine light was on, the car quit running 5 times on the way to the other shop and would not stay running at a stop light. I found out that the mass air flow sensor had been unplugged which would make the car run exactly how it was running. Sound suspicious to me that it would be unplugged. Not sure why that would even be touched. I would think as the mechanic that pulled the car out of the garage would have noticed that, but maybe it was connected when the car was pulled out of the shop...............I would never accuse anyone for being malicious but this is dangerously close to that. I will never take a vehicle to them again and I would suggest other people consider the same
Vehicle: Chevrolet Malibu
Service Date: 03/21/2017
Review Created: 03/23/2017 08:10 AM
Bill D. at Bills On Broadway responded on 03/23/2017

Nicole B. wrote a first review on 3/21/17 regarding her 2005 Chevrolet-Malibu Maxx LS and Jerry and Nicole B wrote a second review on 3/23/17 again regarding Nicole’s 2005 Chevrolet-Malibu Maxx LS. This couple used this shop one time in the past on May 21, 2014 for a 1996 Ford F250. No complaints from them on that repair but we did not see them again until March, 2017.
The customer dropped off the vehicle overnight writing on the repair envelope that the power steering needed repair. The customer was contacted and stated that the steering wheel jumps and is very hard to steer. First the mechanic test drove the car and found that the car had no power steering at all. This makes it extremely hard to turn the steering wheel. The warning indicator light for the steering system was on. The second step with all customer vehicles is to do the Courtesy Check. If Jerry called to see what the shops vehicle check out cost is, he would have been told that the cost starts at $49.95 and up to $120.00 if diagnostics with scanner is required. The original estimate notes a charge of $120.52 and also notes that the customer was called on 3-21-17 at 8:01 am to get approval for this charge. When picking up the car, the customer paid the $120.52 and signed the invoice and did not complain about the charge.
While doing the Courtesy Check, it was noted that the Malibu needed an Electronic Steering Motor/Module Assembly. It was also noted that this vehicle’s serpentine belt was cracked and the belt tensioner was the original. This vehicle also needed spark plugs, front struts, rear struts, rear muffler and multiple other repairs. The mechanic found 36 codes in this vehicle when doing the Courtesy Check. The Courtesy Check was texted to the customer for review. The customer was then able to read through this document and click on pictures to open and review what the mechanic was seeing.
A quote for each of the repair recommendations was prepared. The quote/recommendation for the Electronic Steering Motor/Module Assembly and the labor charge was $732.00. This is not an invoice. The invoice would include the $732.00 plus shop supplies, hazmat, and sales tax which would bring the total to about $850.00. The quote was faxed to Jerry and if he will look at it again, he will note it is only for the part and labor. Unfortunately, he did not listen to the Service Writers explanation about the invoice cost.
It most definitely is the customer’s right to go somewhere else and he is welcome to use the Courtesy Check to verify repairs that need to be done to the Chevrolet. It should be noted that the Service Writer was told that the vehicle was not worth fixing and will be traded in.
While doing the Courtesy Check, the mass air flow sensor had to be unplugged to allow the mechanic to get to the engine air filter to check it. That is why it was “touched”. The notes on the Courtesy Check indicate that this filter is dirty and close to the end of its useful life. It should have been plugged back in but was just an oversight, not intentional and was definitely not “malicious”. When Jerry got in the car to drive away and saw that the engine light was on, he should have come back in to the shop and asked why the engine light was on. When driving away and the car quit running, Jerry could have turned around and pulled back into the shop. The mechanic would have opened the hood and would have seen the disconnect and plugged it back in. Bill’s On Broadway was not given that opportunity.
The employees of Bill’s On Broadway are sympathetic to all customers and realize that it is expensive to fix and keep an automobile running. We care about our customers and try very hard to work with them knowing that personal finances can be a problem in this important and necessary need of life. Bill’s On Broadway is concerned that Nicole feels that she was mislead because Bill would never do that. Bill’s On Broadway never offers “Terrible Service” and would never “accuse” anyone of “malicious” or slanderous statements. Occasionally a customer does not take the time to get acquainted with Bill and Bill’s On Broadway.

Nicole B. on 03/21/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Mislead"
We have used this shop in the past and was really pleased with it. Yesterday we felt mislead and then we decided not to use them to complete the work needed on my car. When we picked up our car it was worse than when we dropped it off. Engine light was on and died on us at 5 times in a span of 3/4 miles. None of which was happening when we dropped it off. The mechanic at the shop we decided to use told us something on top of the engine was unplugged and had to be done intentionally because if they had tried to drive it out of there service area to park it the same thing would of happened to them. They will not be getting our business and I will be telling this story to as many people in the Grove City area we can.
Service Date: 03/21/2017
Review Created: 03/21/2017 11:24 PM
Bill D. at Bills On Broadway responded on 03/23/2017

Nicole B. wrote a first review on 3/21/17 regarding her 2005 Chevrolet-Malibu Maxx LS and Jerry and Nicole B wrote a second review on 3/23/17 again regarding Nicole’s 2005 Chevrolet-Malibu Maxx LS. This couple used this shop one time in the past on May 21, 2014 for a 1996 Ford F250. No complaints from them on that repair but we did not see them again until March, 2017.
The customer dropped off the vehicle overnight writing on the repair envelope that the power steering needed repair. The customer was contacted and stated that the steering wheel jumps and is very hard to steer. First the mechanic test drove the car and found that the car had no power steering at all. This makes it extremely hard to turn the steering wheel. The warning indicator light for the steering system was on. The second step with all customer vehicles is to do the Courtesy Check. If Jerry called to see what the shops vehicle check out cost is, he would have been told that the cost starts at $49.95 and up to $120.00 if diagnostics with scanner is required. The original estimate notes a charge of $120.52 and also notes that the customer was called on 3-21-17 at 8:01 am to get approval for this charge. When picking up the car, the customer paid the $120.52 and signed the invoice and did not complain about the charge.
While doing the Courtesy Check, it was noted that the Malibu needed an Electronic Steering Motor/Module Assembly. It was also noted that this vehicle’s serpentine belt was cracked and the belt tensioner was the original. This vehicle also needed spark plugs, front struts, rear struts, rear muffler and multiple other repairs. The mechanic found 36 codes in this vehicle when doing the Courtesy Check. The Courtesy Check was texted to the customer for review. The customer was then able to read through this document and click on pictures to open and review what the mechanic was seeing.
A quote for each of the repair recommendations was prepared. The quote/recommendation for the Electronic Steering Motor/Module Assembly and the labor charge was $732.00. This is not an invoice. The invoice would include the $732.00 plus shop supplies, hazmat, and sales tax which would bring the total to about $850.00. The quote was faxed to Jerry and if he will look at it again, he will note it is only for the part and labor. Unfortunately, he did not listen to the Service Writers explanation about the invoice cost.
It most definitely is the customer’s right to go somewhere else and he is welcome to use the Courtesy Check to verify repairs that need to be done to the Chevrolet. It should be noted that the Service Writer was told that the vehicle was not worth fixing and will be traded in.
While doing the Courtesy Check, the mass air flow sensor had to be unplugged to allow the mechanic to get to the engine air filter to check it. That is why it was “touched”. The notes on the Courtesy Check indicate that this filter is dirty and close to the end of its useful life. It should have been plugged back in but was just an oversight, not intentional and was definitely not “malicious”. When Jerry got in the car to drive away and saw that the engine light was on, he should have come back in to the shop and asked why the engine light was on. When driving away and the car quit running, Jerry could have turned around and pulled back into the shop. The mechanic would have opened the hood and would have seen the disconnect and plugged it back in. Bill’s On Broadway was not given that opportunity.
The employees of Bill’s On Broadway are sympathetic to all customers and realize that it is expensive to fix and keep an automobile running. We care about our customers and try very hard to work with them knowing that personal finances can be a problem in this important and necessary need of life. Bill’s On Broadway is concerned that Nicole feels that she was mislead because Bill would never do that. Bill’s On Broadway never offers “Terrible Service” and would never “accuse” anyone of “malicious” or slanderous statements. Occasionally a customer does not take the time to get acquainted with Bill and Bill’s On Broadway.

George B. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
George said this business provided good service. They completed it on time and he is satisfied with what they did.
Vehicle: Chrysler 300
Category: Service
Service Date: 03/10/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 03/22/2017

Thank You

Elaine C. on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elaine said she's been there before. They're good to her and they checked it all out for her. They gave her a rental and they finished everything on the list on the following day. The staff there are friendly. They are great and she appreciates them.
Vehicle: Jeep Liberty
Category: Service
Service Date: 03/17/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
Bill D. at Bills On Broadway responded on 03/21/2017

Thank you. Glad everything worked out

Brian L. on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service from a good shop"
I have a 32 year old car (1985 Pontiac Fiero) that some shops wouldn't even look at. Then I found Bill's. Any time I have issue, I take it to Bill's and it gets fixed. He'll special order parts and even modify "stock" if need be to fix a problem. The car always run great when he gets done with it. Bill has my business and I would recommend him to anyone.
Vehicle: Pontiac Fiero
Service Date: 03/14/2017
Review Created: 03/15/2017 06:48 AM
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