Linda W. on 03/30/2017
"Not as advertised!!!!!"
Their ad on the radio states a 50.00 gift card from walmart with glass replacement. I didn't get one. When I called about it they said my INSURANCE COMPANY required me to ASK for it. So now I don't get the gift card. SCAM ADVERTISING. GO SOMEWHERE ELSE.
Review Created: 03/30/2017 04:36 PM
D.L. W. on 01/04/2017
"They'd rather not delve into it, even though we have $100.00 credit."
I received a gift certificate from my job for their services. I had a window off of the track and my job was good enough to offer the certificate to have window repaired, as it was cold out. I had my wife set an appointment the next week, and the person on the phone suggested that we go to Autozone and buy a motor. They hadn't seen the car yet, but wanted us to go and begin to buy parts. I went in and was immediately asked if I'd bought a motor. I explained that the motor works fine and the glass was just off of the tracks. After this, a technician looked at window and determined that the window just needed to be put back on the track. They put it back on and charged me $35.00. I asked them to check the other window, and price the repair (as this one probably did need a new motor). They stated that it would need to go to the dealer for repair. My car was returned with a sticker that stated that I shouldn't roll the window down for 3 to 5 days. On day 6, I went to roll the window down and it promptly came off of the track and is now jammed. I asked my wife to schedule a follow-up appointment and she was told by a "Tony" that they'd prefer not to delve into doing the job correctly or at least temporarily repairing the window, so that I had a windshield, until I can get a real mechanic to look at it. I returned the certificate to my employer in light of the fact that Black Diamond would prefer not to honor the certificate or provide any further services, stating that a "Proper" repair would be very expensive (though the job was never priced and I never received any sort of estimate from them). Long story short, these people are not into professionalism or customer service. The repair service that they provided was sub-standard and they refused to address the deficiency in the service. They were very quick to let me know that they would not redeem the certificate, even though my bill was substantially less than the amount of the certificate and then, probably because they have the cash already, they refuse to provide any further service towards the value remaining from the certificate. I hope the $100.00 that you refuse to honor was worth it.
Service Date: 12/19/2016
Review Created: 01/04/2017 11:35 AM
Robert H. on 12/02/2016
Floyd S. on 11/09/2016
David C. on 11/09/2016
Daniel C. on 11/09/2016
Sandra L. on 11/07/2016
Sandra said she was totally pleased with the service she received. This business gets the work done and there is no long wait. They are wonderful and they are great. The staff up-front are great and the technicians are wonderful.
Review Created: 11/07/2016
Pam at Black Diamond Auto Glass responded on 11/10/2016
Thank you for the kind words and especially your business!!
Jessica G. on 11/05/2016
Carl C. on 11/05/2016
Wayne M. on 11/05/2016
Les J. on 11/05/2016
RUSSELL D. on 03/09/2016
SHANE O. on 01/26/2016
TERI N. on 12/17/2015
"Fast friendly and professional completion"
I was amazed by how fast paced this business was for glass replacement. This is the 2nd time I've had services done, and both times I was amazed at how busy they were but how organized and kind and professional all of the staff were. My front windshield was replaced the first Time and then I returned to have my two side windows replaced. All three windows were done very quickly and is a very professional job I would give them 10 stars if possible and will absolutely refer them to my family and friends!
Service Date: 12/10/2015
Review Created: 12/17/2015 06:52 PM
ALLEN P. on 11/12/2015
Lyn b. on 09/05/2015
"bad customer service!!!!"
The guys who work here are total jerks. I went in for service and ending up waiting for 2 hours. When I asked how much longer it would be one of the guys working questioned me like I was lying about how long I've waited. When I was finally seen two other guys working on the car were also complete douche bags. Don't go here for service. Spend your hard earned money where you'll be treated better. Worst customer service. Black diamond teach your technicians some manners!
Service Date: 09/05/2015
Review Created: 09/05/2015 12:32 AM
ARLIN W. on 07/30/2015
Displaying all 17 Review