Up until now I've had great service from you and your crew. Last week was actually a bad experience, and I'm hoping that was an exception. Last week when you asked if I could leave it over night I said "yes", but I needed it back by 4:30 on Friday so I could get to work. Friday I called before lunch to check the status on my truck, and you said your tech would take care of it after lunch. About 10 minutes to 4pm rolled around and no word on the status of my truck, so I decided to call. I let it ring about 8 -10 times, and there was NO ANSWER!!! So, since it was getting close to time for me to leave for work I barrowed my parents car and drove to the shop to see what I could find out. When I got there I saw my truck nosed up into one of the bays behind another car. I also found the crew over in the far corner bay. When I walked over I asked what the status was, the tech let me know they weren't going to finish it today. Really?!?!? Are you kidding me??? Why didn't your tech at least call and let me know that was going to be the case?? I asked if Mario was there and he was gone. While I went to pay, the tech should have at least moved my vehicle into a parking space and gotten ready for me to leave. Instead it was where they left it. When I got in to back it out, another customer had apparently pulled in behind me in a blind spot, so I backed into them. Like I said this was not one of my best experiences with them, and my truck has still not been SMOGGED!!! Like I said I hope this is not going to be the new norm.

Not Recommended

Mario P. from Blossom Valley Valero responded on 05/31/2016 07:16 AM

Stephan, I am so sorry you had this horrible experience. As I hope you know, this is not the way we normally function. For whatever reason the ball was dropped in a very bad way, I sincerely apologize for you being treated this way. You can be sure that I will address this and it will not happen again. I will try to make it up to you if you will allow me to.
Mario

Mario P. from Blossom Valley Valero responded on 06/02/2016 07:50 AM

I'm hoping the effort I put forth after your recent visit will cause you to rescore your review. These reviews are very important to me and I would appreciate it very much. Thanks, Mario

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