Boston Muffler & Brake Co Inc


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

234 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago
Susan M. on 09/18/2017
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Susan said the staff did a good job and they worked quickly. The prices are reasonable. She has no complaints.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
MARIAM B. on 09/05/2017
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"They know their stuff"
Called on the Friday before Labor day as I was stuck in a parking lot - no power steering or instruments and could not get out of park - Minh told me how I could get the car in gear - I drove it to BMB and by the end of the day he had figured out the problem and I had my car back.
Vehicle: Honda Fit
Service Date: 09/01/2017
Review Created: 09/05/2017 07:06 AM
ANN F. on 08/28/2017
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"They are always there when I need them."
My brake light was on while driving to work on Friday, I still went to work, but left early, arriving at Boston Muffler around 2 pm. Turns out my brakes were in bad shape, and I needed my car for the weekend. Mechanic on duty, who was by himself, promised he would get it fixed that afternoon, even if he had to stay late, which he did and was nice about it. This place is always, honest, helpful and professional, could not recommend them more highly.
Vehicle: Toyota Corolla
Service Date: 08/25/2017
Review Created: 08/28/2017 04:14 AM
Everdon H. on 08/18/2017
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Everdon said this business was the best. They were trustworthy.
Vehicle: Toyota Highlander
Category: Service
Service Date: 08/03/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Jack A. on 08/14/2017
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Jack said he had a great experience at this business and he will use them again. They are a couple of great guys.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Palivonas S. on 08/09/2017
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Palivonas said the visit was okay, but it could have been better.
Vehicle: Audi A4
Category: Service
Service Date: 07/31/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
KEN G. on 08/08/2017
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"Quick, efficient service at a fair price"
Needed a flat tire repaired - went to Boston Muffler - repair was completed quickly without any complications and a at a fair price
Vehicle: Subaru Outback
Service Date: 08/07/2017
Review Created: 08/08/2017 06:29 AM
ARDEITH F. on 08/05/2017
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"great. always pleasant and I always leave sayified and then feeling safe inmy car. good work"
Great! Thank you Minh.
Vehicle: Toyota Highlander
Service Date: 08/04/2017
Review Created: 08/05/2017 03:39 AM
Peter C. on 07/27/2017
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Peter said this business was reliable and the price was good.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/21/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Lisa P. on 07/10/2017
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Lisa said this business was very accommodating and got her vehicle finished much sooner than expected. They were considerate, nice, pleasant and she was well pleased. She said it's nice to know that when she calls or goes there, she will be dealing with people who actually want to help her.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/05/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Roger K. on 06/30/2017
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"Honest input"
I thought the repair would cost $800, but Boston Muffler diagnosed the problem and I only needed a gas cap replacement! I was very pleased and highly recommend their honesty.
Service Date: 06/28/2017
Review Created: 06/30/2017 05:06 AM
ROGER K. on 06/30/2017
Recommended badge inactive Recommended
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"Honest input"
Evaluation and input suggests only what should be done to make repairs.
Vehicle: Toyota Prius
Service Date: 06/28/2017
Review Created: 06/30/2017 03:53 AM
BOSTON M. at Boston Muffler & Brake Co Inc responded on 06/30/2017

THANK YOU ROGER FOR GIVING US THE OPPORTUNITY TO DIAGNOSE AND SERVICE YOUR VEHICLE. 

Ben K. ReScore Review on 06/27/2017
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
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Ben said they cleared the double charge. It was a hassle.
Vehicle: Dodge Neon
Category: Service
Service Date: 06/06/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.

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Ben said he was charged twice for the service from this business.
Vehicle: Dodge Neon
Category: Service
Service Date: 06/06/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
BOSTON M. at Boston Muffler & Brake Co Inc responded on 06/19/2017

Sorry for the inconveniance Ben. We were glad to help resolve the issue we had with the payment. Please feel free to let us know if theres anything esle we can help with.

Jon M. on 06/15/2017
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Jon said they quoted him a price of $500 to $600. It turned out to be $600 to $700.
Vehicle: Honda Accord
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Anthony A. on 05/30/2017
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Anthony said he was able to get into the business on short notice and he had no issues with them.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/26/2017
Review Created: 05/30/2017
This review was collected via phone interview by Customer Research Inc.
MARIAM B. on 05/15/2017
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"Excellent Service"
Ming responded to an emergency situation with professionalism and expertise. Got me back on the road.
Vehicle: Honda Fit
Service Date: 04/20/2017
Review Created: 05/15/2017 04:10 AM
Brian M. on 05/10/2017
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Brian said this business has good customer service, they are quick, and efficient.
Vehicle: Nissan Sentra
Category: Service
Service Date: 04/26/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Asma S. on 05/10/2017
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Asma said the service was fine but it was a little overpriced for a brake light.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/26/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Everdon H. on 05/09/2017
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Everdon said this business is the best.
Vehicle: Toyota Highlander
Category: Service
Service Date: 04/20/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
Russell S. on 05/03/2017
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Russell said he liked the person he worked with and they did a good job on his vehicle.
Vehicle: Mazda CX-5
Category: Service
Service Date: 05/01/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 234 in total