I took in my 2011 Hyundai Accent for an oil change. I arrived into the service area and was promptly greeted by their staff. I was then asked if I needed any help and where I could go if I had any questions. I let them know I was there for an oil change and left my car key with the gentleman while he told me to wait inside the facility for some paperwork. I was given an estimate on what it would cost and also advise that my tires needed to be rotated since the last routine maintenance check. I was then notified I can stay in the waiting area until the car was ready. I enjoyed the courtesy coffee and watched some TV until I was notified the car was ready. I was then escorted to the cashier for payment and was provided with many payment options before deciding to pay with a debit card. After that, I was told about future repairs I may need and to contact them whenever I would be ready to do so. I found my car with a complimentary car wash and working like new.

Recommended

LUIS M., service manager from Braman Hyundai responded on 03/27/2015 08:59 AM

Thank you for servicing your vehicle with BRAMAN HYUNDAI.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

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