business image

Braman Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,299 Reviews)
77

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
313
Total ReScores
4.7
ReScore Average
77
Net Promoter Score ®

Business Details

About

The service team at Braman Hyundai are read to show you the finest in Hyundai vehicle service and maintenance. The service team at Braman Hyundai are read to show you the finest in Hyundai vehicle service and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(305) 572-4277

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
8:00 AM - 5:00 PM
Sun
9:00 AM - 3:00 PM
* Eastern Time (Us & Canada)
2001 NE 2nd Avenue Miami, FL 33137
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,299 Reviews)

JF
gravatar
JUDYS F.
Miami, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/05/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
no direct contact upon completion or what they are doing...
they did not hand over the keys on my hands, the vehicle was outside, with keys inside and window open... agent did not even pay attention to me... thank heaven no one walked out with my car pretendng it was theirs... but its easy to do so...
Recommended
LUIS M., service manager from Braman Hyundai responded on 05/06/2015 08:41 AM


Thank you for servicing your vehicle with BRAMAN HYUNDAI.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs. We would like to offer you a complimentary oil change and tire rotation on your next. Going forward if you have a moment to discuss this further I would truly appreciate an opportunity to speak with you about your visit, customer service is exceptionally important to our entire team here at Braman Hyundai and we would appreciate an opportunity to make things right.



Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

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