ReScore Reviews™ (5)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5rating 3.8rating 3.8
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
91% Would Recommend
100% Business Response
Latest Review 1 day ago
Jose N. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank You!"
Thank You for Nice and Kind Associates! Greatly Appreciated!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/20/2017 12:20 AM
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Richard G. at Brian Bemis Hyundai responded on 09/20/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work"
Good job!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 06:51 PM
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Richard G. at Brian Bemis Hyundai responded on 09/19/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

James B. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable waiting area."
We have been going there ever since we bought our car there, 10 years ago.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:08 PM
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Richard G. at Brian Bemis Hyundai responded on 09/18/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Dennis P. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service dept.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/09/2017 05:52 AM
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Richard G. at Brian Bemis Hyundai responded on 09/09/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"U"
H
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:02 PM
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Richard G. at Brian Bemis Hyundai responded on 09/09/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Virginia M. on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
First visit to maintenance. Scheduling was easy and service was quick
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/07/2017 02:07 PM
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Richard G. at Brian Bemis Hyundai responded on 09/07/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 
 
 

 
 

Susan V. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superior Service"
I brought my 2013 SantaFe to the dealer to comply with a manufacture's recall on my vehicle. I was also in need of an oil change and tire rotation. In less than an hour, all of these items were taken care of at no charge to me. Needless to say, I was very happy with this outcome. The service manager, Tish was very professional and did not try to upsell me anything. I will definitely continue to get my SantaFe serviced at Brian Bemis Hyundai.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/07/2017 02:14 AM
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Richard G. at Brian Bemis Hyundai responded on 09/07/2017

Thank you for choosing Brian Bemis for your service needs. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 
 
 

 
 

Justin M. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very convenient and friendly people"
Good value got the job done before my scheduled appointment
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 08/31/2017 10:20 AM
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Richard G. at Brian Bemis Hyundai responded on 08/31/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Thomas K. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fob Battery Replacement"
On time and fast
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/28/2017
Service Type: Maintenance
Review Created: 08/30/2017 10:12 AM
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Richard G. at Brian Bemis Hyundai responded on 08/30/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 

Verified Customer on 08/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car"
Good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/28/2017 07:55 PM
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Richard G. at Brian Bemis Hyundai responded on 08/29/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 

Verified Customer on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
I brought my car in for a couple factory recalls. They completed the service quickly. Thanks!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/28/2017 07:54 AM
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Richard G. at Brian Bemis Hyundai responded on 08/28/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 

Verified Customer on 08/26/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Worst service department "
I was told my service would be an hour...4 hours later and my brakes aren't fixed. Service manager promised he would call me with a loaner to recheck it and never did. My safety obviously isn't important. Never coming back!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/21/2017
Service Type: Repair
Review Created: 08/26/2017 06:12 PM
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Richard G. at Brian Bemis Hyundai responded on 08/28/2017

I'm very sorry for any inconvenience. We do value you as a customer and are concerned for each and everyones safety. I'm working on getting you a loaner, I do apologize we do only have a couple loaner vehicles. I would appreciate the chance to correct any problems you do have with your vehicle.

Thank you
Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service and friendly attitude"
I appreciated this timely service as I needed an oil change before returning home approximately 1,000 miles away.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/26/2017 05:07 PM
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Richard G. at Brian Bemis Hyundai responded on 08/28/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 

Jennifer V. on 08/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly"
Was fine
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/21/2017
Service Type: Repair
Review Created: 08/26/2017 04:37 PM
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Richard G. at Brian Bemis Hyundai responded on 08/28/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai
 

Erin S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"windshieild wiper leaking"
Done in timely manner. Provide shuttle service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 03:34 AM
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Richard G. at Brian Bemis Hyundai responded on 08/18/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service"
Very nice and fast service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:04 AM
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Richard G. at Brian Bemis Hyundai responded on 08/15/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Jose N. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff was much appreciated!"
Staff went out of their way for me, and that was also much appreciated! Thank You!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 10:47 PM
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Richard G. at Brian Bemis Hyundai responded on 08/03/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Sandy H. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Engine replacement"
Tish did all the groundwork to get my engine replaced under Campaign 132. Any calls to the dealer by me were handled to my satisfaction. She made an unpleasant situation bearable.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 04:44 PM
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Richard G. at Brian Bemis Hyundai responded on 08/02/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Verified Customer on 07/26/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"How long for a 30 minute service job?"
No respect for my time. I don't wait that long for a doctor!
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/26/2017 03:57 PM
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Richard G. at Brian Bemis Hyundai responded on 07/27/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

Laurel M. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing"
Staff updates you all the time.
Amazing
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/24/2017 10:27 AM
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Richard G. at Brian Bemis Hyundai responded on 07/24/2017

Thank you for taking the time to fill out your survey. We value your business and hope for the chance to service your vehicle in the future. If you have any problems or concerns with the service you have received please contact me directly. Thank you again for your business.

Rich Garland
Service Manager
Brian Bemis Hyundai

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