business image

Firestone of Downers Grove

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(419 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

About

Firestone of Downers Grove takes pride in serving the community and building long-lasting relationships with our customers. Whether you need a routine oil change, brake inspection, or a major engine repair, we have the experience to get the job done right the first time. As a locally-owned shop, we use the latest technology and equipment Firestone of Downers Grove takes pride in serving the community and building long-lasting relationships with our customers. Whether you need a routine oil change, brake inspection, or a major engine repair, we have the experience to get the job done right the first time. As a locally-owned shop, we use the latest technology and equipment to diagnose and repair your vehicleโ€™s issues efficiently and effectively. We offer competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(331) 777-2989

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
1000 75th St Downers Grove, IL 60516
Firestone of Downers Grove's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(419 Reviews)

RM
Robert M.
Woodridge, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2024
verified customerVerified Customer
Category: Service
Robert stated that he had a specific problem that he only wanted done, not to be given a book novel of what was wrong with his vehicle. He stated that they took stuff apart that did not have anything to do with anything, such as his wheels. They stated that his tires needed new tire rods and he knew that, but that his tires were not wobbling down the road. They disconnected his battery, which had nothing to do with the original problem. He said that the mechanic went out of his way for the price and Robert wanted none of it. He said that his vehicle is worse off than when he brought it in but that they did fix the original problem. Robert stated he couldn't get in to his regular mechanic, he no longer has any more money and that is what he told them at this business. He added that he was really mad.
Not Recommended
Service Coupons and Posts
๐Ÿ› ๏ธ๐Ÿ”ง Quick fix, happy drive! Weโ€™re thrilled to hear you had a speedy experience with us. Just like a tire, we're always here to keep you rolling smoothly! ๐Ÿš—๐Ÿ’จ #FirestoneDownersGrove #TireTroublesNoMore
Learn More

๐Ÿš—๐Ÿ’จ Thanks for the shout-out! We pride ourselves on speedy service that gets you back on the road in no time. Fast doesn't mean rushed; we aim for top-notch quality every time! #SpeedyService #FirestoneFamily
Learn More

๐Ÿš—โœจ Weโ€™re thrilled to hear you enjoyed our excellent, professional, and friendly service! Sounds like your ride got a full spa treatment with those struts and shocks! Thanks for the recommendation! #AutoCare #5StarService
Learn More

Thanks for the kind words! We're thrilled to keep Windstar running smoothlyโ€”fast oil changes and great prices are our jam! ๐Ÿš—๐Ÿ’จ Can't wait to see you next time for another tune-up. Remember, weโ€™re just a pit stop away! #OilChangeExperts #CarCare
Learn More

Thank you for the awesome feedback! ๐Ÿš— We're thrilled our team could get you in and out without a hitch. It's all about making your ride smoother! Looking forward to seeing you again. #FirestoneFamily #QuickService
Learn More

We're thrilled to hear about your positive experience! ๐Ÿ˜„ Our team loves treating customers like family, and we promise no scare tactics hereโ€”just honest service. ๐Ÿš—๐Ÿ’จ Thank you for trusting us with your car! #FamilyValues #AutoCare
Learn More

We're thrilled to hear you've been part of our Firestone family for years! ๐Ÿš—โœจ Our team loves keeping your ride in top shape. Thanks for the kind wordsโ€”you're the real MVP! ๐ŸŒŸ #CustomerAppreciation #DriveHappy
Learn More

We're thrilled to hear that our loyal customer appreciates our years of service! ๐Ÿš—โœจ Your trust keeps our engines running! Thanks for being part of the Firestone family! ๐ŸŒŸ #CustomerAppreciation #AutoCareExcellence
Learn More

We're thrilled to hear you had a smooth experience with our team! ๐ŸŒŸ Starting your day with us is the best way to rollโ€”just like your tires! ๐Ÿš— Thanks for the shoutout! #CustomerService #FirestoneFamily
Learn More

๐Ÿš—โœจ Speedy tire service with a price that won't knock your socks off! We're thrilled to keep you rolling smoothly without emptying your wallet. Thanks for choosing us for your auto needs! ๐Ÿš™๐Ÿ’จ #FirestoneDownersGrove #TireMagic
Learn More

Thanks for the thumbs up! ๐Ÿ‘ Weโ€™re thrilled you had a great experience with us. At Firestone of Downers Grove, we aim to keep your ride smooth and your smile wider! ๐Ÿš—๐Ÿ’จ #CustomerAppreciation #FirestoneFamily
Learn More

We're thrilled to hear that our owner left a great impression! ๐ŸŽ‰ We always aim to steer you in the right direction! ๐Ÿ˜„ Thanks for the kind words and support! #CustomerAppreciation #FirestoneFamily
Learn More

๐ŸŽ‰ Thanks for the 5-star rating, Ora! We're glad you had an excellent experience with us at Firestone of Downers Grove. Your support means a lot! ๐Ÿ”ฅ๐Ÿš— #CustomerAppreciation #FirestoneFamily
Learn More

Thanks for the 5-star review! ๐ŸŒŸ We're thrilled to hear you had a great experience at Firestone. We'll keep the high-quality service coming your way! ๐Ÿ‘Œ #CustomerAppreciation #FiveStarService
Learn More

Thanks for the 5-star love! ๐ŸŒŸ We're thrilled to hear your experience was top-notch. Our team aims to make every visit smooth and pleasant! #CustomerSatisfaction #QualityService
Learn More

Thanks for the 5-star review, Joseph! We're glad we could fix your tire and get you back on the road. See you next time! ๐Ÿš—๐Ÿ”ง #CustomerSatisfaction #FirestoneFamily
Learn More

Thanks for the stellar review! ๐ŸŒŸ We're thrilled to hear about your consistently pleasant experience with our friendly staff and excellent customer care. We appreciate your support! #CustomerSatisfaction #FirestoneDownersGrove
Learn More

Thanks for the 5-star review, Ed! ๐ŸŒŸ We're thrilled to hear that you had a positive experience with us and that we could get your SUV back on the road quickly. We can't wait to see you again! #CustomerSatisfaction #AutoRepair
Learn More

Hey there! ๐Ÿš— We're thrilled to hear that you had a great experience with us! Our team is always here to keep your car running smoothly. Thanks for the awesome feedback! #CustomerSatisfaction #CarCare
Learn More

Thanks for the 5-star rating, Ray! We're glad you found our team nice. It's our pleasure to keep your wheels rolling smoothly. See you next time! ๐Ÿš—๐Ÿ”ง #HappyCustomers #FirestoneDownersGrove
Learn More

We're thrilled to hear that you had a great experience at our store, Jessie! ๐ŸŽ‰ Your kind words mean the world to us, and we can't wait to welcome you back! #CustomerAppreciation #FiveStarReview
Learn More

Thanks for the awesome review, Eugene! ๐ŸŒŸ We're glad to have you as a loyal customer and appreciate your kind words. We'll keep providing top-notch service! #CustomerAppreciation #FiveStarReview
Learn More

Thanks for the 5-star review, Peter! ๐ŸŒŸ We're thrilled to hear that we could get you back on the road in record time. ๐Ÿš— Our team appreciates your support! #CustomerSatisfaction #FirestoneDownersGrove
Learn More

Thank you for the 5-star review, Tatiana! ๐ŸŒŸ We're glad to hear that you had a great experience at Firestone of Downers Grove. We appreciate your support! #CustomerSatisfaction #FirestoneDownersGrove
Learn More

Thanks for the 5-star love, Harry! ๐ŸŒŸ We're thrilled to hear you had a great experience with us. Let us know if you need anything else! #HappyCustomers #FirestoneFamily
Learn More

Thanks for the 5 stars, Paula! ๐Ÿ’ซ We're thrilled to hear you had a great experience with our team. We'll always be here to get you back on the road in no time! ๐Ÿš— #CustomerSatisfaction #TopNotchService
Learn More

Thank you for the 5-star review, Malcolm! ๐ŸŒŸ We're glad to hear you felt at home with us. We aim to deliver top-notch service with a smile. Your trust means the world to us! #CustomerSatisfaction #ProfessionalService
Learn More

Thanks for the 5-star review! We're thrilled to be your go-to mechanic shop. Your recommendation means the world to us! ๐Ÿš—๐Ÿ› ๏ธ #CustomerAppreciation #CarCare
Learn More

๐Ÿ”ฅ Thanks for choosing Firestone of Downers Grove, Dan! Quentin and the team are delighted to hear your feedback. We look forward to serving you again! #CustomerSatisfaction #FirestoneLove
Learn More

๐ŸŽ‰ Thanks for the stellar review, Christine! We're thrilled to have made your experience a 5-star one. We appreciate your support and can't wait to have you back for more top-notch service! #CustomerAppreciation #FirestoneFamily
Learn More

Thanks for revving up our day with your 5-star review, Greg! ๐Ÿš—๐ŸŒŸ We're thrilled to have provided you with a quick and reliable service. Your support means the world to us! #CustomerAppreciation #FirestoneDownersGrove
Learn More

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ Thank you for the kind words! We are thrilled to be your top Firestone dealer! ๐Ÿš—โœจ #Firestone #DownersGrove #BestDealer
Learn More


๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ Thank you for the kind words! Quentin truly went above and beyond to provide exceptional service. We're grateful for your trust and are thrilled to have you as a valued customer. ๐Ÿ™Œ๐Ÿš— #CustomerAppreciation #TopNotchService #FirestoneDown
Learn More

๐ŸŒŸ Thank you for the fantastic review, Charlie! We're thrilled that our team could quickly identify the issue and provide a smooth pump replacement. ๐Ÿš—๐Ÿ’จ We greatly appreciate your support! #CustomerSatisfaction #AutoRepair #DownersGrove
Learn More

Thank you for choosing Firestone of Downers Grove for your car service! We're thrilled to have earned your trust and look forward to serving you again in the future. โญ๏ธโญ๏ธโญ๏ธโญ๏ธโญ๏ธ #CustomerAppreciation #FirestoneOfDownersGrove #CarService
Learn More

Thank you for your kind words, Jonche! ๐Ÿคฉ We're so glad you had a great experience with us at Firestone of Downers Grove. #Firestone #DownersGrove
Learn More

Thank you for your review, Christine! ๐Ÿค— We're glad we could help get your car back on the road. #Firestone #DownersGrove #AutoRepair ๐Ÿš—๐Ÿ”ง
Learn More

Thank you for the kind words, Pearlann! ๐Ÿค— We are so glad to hear that you and your car are both happy! ๐Ÿš— #DownersGrove #Firestone #HappyCustomer ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ
Learn More

Thanks for the kind words, Li! ๐Ÿคฉ We're so glad Quentin was able to help you out. #FirestoneOfDownersGrove #DownersGrove #CustomerService
Learn More

Thanks for the great review, Tim! ๐Ÿคฉ We're glad to hear that our service was quick and efficient. #DownersGrove #Firestone #Service #HappyCustomer ๐Ÿค—
Learn More

Thank you for your kind words, Deborah! ๐Ÿค— We're so glad you had a great experience with us at Firestone of Downers Grove. #HappyCustomer #DownersGrove
Learn More

We're glad to hear you had a great experience, Nick! ๐Ÿค— We take pride in providing quality service and appreciate your kind words. Thanks for choosing Firestone of Downers Grove! #Firestone #DownersGrove #QualityService
Learn More

๐Ÿ‘๐Ÿผ Quentin was great! He kept me in the loop and got the job done. #DownersGrove #CustomerService #RepairProcess ๐Ÿคฉ
Learn More

Thanks for the kind words, Alison! ๐Ÿคฉ We're so glad you had a great experience with us. #DownersGrove #Firestone #HappyCustomers
Learn More

๐Ÿ‘๐Ÿผ๐Ÿคฉ #DownersGrove Great service, no complaints! ๐Ÿคฉ๐Ÿ‘๐Ÿผ #DownersGrove
Learn More

๐Ÿ‘๐Ÿผ #DoMore #BeMore ๐Ÿ’ช๐Ÿผ #DownersGrove ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ
Learn More

Thanks for the great review, Floyd! ๐Ÿคฉ We're so glad you had a great experience at Firestone of Downers Grove! #DownersGrove #Firestone #HappyCustomer
Learn More

at ๐ŸŒŸ #DownersGrove ๐ŸŒŸ! #SmallBusiness #ShopLocal
Learn More

Thanks for the great review, Ed! ๐Ÿคฉ We're so glad you had a great experience with our store manager and fast service. #DownersGrove #Firestone #CustomerService
Learn More

๐Ÿ‘๐Ÿ‘Excellent experience! Staff knowledgeable & attentive. Will return for more services. #DownersGrove ๐Ÿคฉ๐Ÿคฉ
Learn More

Thanks for the great review, Gustavo! ๐Ÿคฉ We're so glad you had a great experience with our services. #DownersGrove #Firestone #HappyCustomers
Learn More


#DownersGrove ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ #CarRepair #Trustworthy ๐Ÿ”ง
Learn More

Thanks for the great review, Jeff! ๐Ÿคฉ We're glad you had a great experience with us at Firestone of Downers Grove. #DownersGrove #Firestone #CustomerService
Learn More

Thanks for the great review, Omar! ๐Ÿคฉ We're glad you had a great experience at Firestone of Downers Grove. #Firestone #DownersGrove
Learn More

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ #DownersGrove ๐Ÿก๐Ÿ‘๐Ÿ˜Š #GreatJob
Learn More

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ #DownersGrove #MovingCompany #Professional #Understanding #GreatGuys
Learn More

Thanks for the great review, Shaquiea! We're glad Quentin and the team were able to get you in and out quickly. ๐Ÿค— #Firestone #DownersGrove
Learn More

Thanks for the kind words, Paulette! ๐Ÿคฉ We're glad you had a great experience with us at Firestone of Downers Grove. #Firestone #DownersGrove
Learn More

Thanks for the great review, Kevin! ๐Ÿคฉ We appreciate your loyalty and are glad we could squeeze you in. Shout out to Q and the team for taking care of you! #Firestone #DownersGrove
Learn More

Thanks for the kind words, Raymond! ๐Ÿคฉ We're glad you had a great experience with us at Firestone of Downers Grove. #Firestone #DownersGrove
Learn More

๐Ÿ‘๐Ÿผ๐Ÿคฉ #ServiceWithASmile ๐Ÿค— in #DownersGrove! ๐ŸŒŸ #CustomerExperience #CustomerService
Learn More

Thanks for the great review, Ed! ๐ŸŒŸWe're proud to provide quality service and fair costs. #DownersGrove #Firestone #QualityService #FairCosts
Learn More

Thanks for the great review, Paula! We're so glad you had a great experience with us at Firestone of Downers Grove! ๐Ÿคฉ๐Ÿคฉ #firestone #downersgrove
Learn More

Thanks for the awesome review, Paula! We're proud to provide excellent service and convenience to our customers in #DownersGrove. ๐Ÿค— #Firestone #AutoCare #CustomerService
Learn More

#DownersGrove #GreatExperience ๐Ÿคฉ๐Ÿ‘๐Ÿผ #UsedCarInspection ๐Ÿš—๐Ÿ”Ž #PersonableKnowledgeable ๐Ÿค #OptionsExplained ๐Ÿค” #AWDvsRWD ๐Ÿคฏ
Learn More

Thanks for the kind words, Mike! ๐Ÿคฉ We're glad you had a great experience at Firestone of Downers Grove. #DownersGrove #Firestone #Service #Team
Learn More

Thanks for the kind words, Phyllis! ๐Ÿค— We're glad we could help get you back on the road! ๐Ÿš— #Firestone #DownersGrove
Learn More

Thank you for your kind words, Carmen! We're so glad you had a great experience with us at Firestone of Downers Grove. ๐Ÿค— #Firestone #DownersGrove
Learn More

Thanks for the great review, Matt! ๐Ÿคฉ We appreciate your kind words and are so glad to hear that you had a great experience with us. #DownersGrove #FirestoneOfDownersGrove
Learn More

Thanks for the great review, Sheba! We're glad we could help with your car needs. #Firestone #DownersGrove ๐Ÿคฉ๐Ÿš˜๐Ÿ˜Š
Learn More

Thanks for the great review, Yvonne! ๐Ÿคฉ We're glad you had a great experience at Firestone of Downers Grove. #DownersGrove #Firestone #CustomerService
Learn More

Thanks for the great review, Paul! ๐Ÿคฉ We're glad you had a great experience at Firestone of Downers Grove. #Firestone #DownersGrove
Learn More

๐Ÿ‘๐Ÿ‘๐Ÿ‘ On-time, friendly, informative, clean facility with easy access. Highly recommend Firestone! #DownersGrove #Firestone
Learn More

๐Ÿ‘๐Ÿ‘ Prompt service, easy car retrieval, and reasonable prices. #DownersGrove #CarService #HappyCustomer ๐Ÿš—
Learn More

Thanks for the great review, Phil! ๐Ÿคฉ We're so glad you had a great experience with us. We look forward to seeing you again soon! #DownersGrove #Firestone #HonestService
Learn More

Thanks for the great review, Gustavo! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We're glad you had a great experience with our friendly staff! #DownersGrove #Firestone
Learn More

Thanks for the kind words, Petras! ๐Ÿคฉ We're so glad you had a great experience with us. #DownersGrove #Firestone #HappyCustomer
Net Promoterยฎ NPSยฎ, NPS Prismยฎ, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Scoreโ„ข and Net Promoter Systemโ„ข are service marks of Bain & Company, Inc., and Fred Reichheld.