Brighton Auto Service Inc.


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

664 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
78% Business Response
Latest Review about 6 hours ago
PAT C. on 08/19/2017
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"Always great service "
Honesty and quality work done in a timely manner.
Vehicle: Ford Escape
Service Date: 08/17/2017
Review Created: 08/19/2017 05:51 AM
JAMIE K. on 08/13/2017
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"Great Service and fair "
Rick and all are very helpful and always concerned about being fair and honest.
Vehicle: Chevrolet Pickup
Service Date: 08/11/2017
Review Created: 08/13/2017 06:36 AM
BOB K. at Brighton Auto Service Inc. responded on 08/14/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Jamie, hope you have a great summer.
BRIAN OR HEATHER M. on 08/12/2017
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"Fast and Fair"
Always a pleasure to take my car here and know that no one is going to try to rip me off. I've had plenty of guys in Brighton try to swindle me until I found this shop. Now I "got a guy"
Vehicle: Hyundai Tucson
Service Date: 08/07/2017
Review Created: 08/12/2017 05:54 PM
BOB K. at Brighton Auto Service Inc. responded on 08/13/2017

Bill Wasylyk
Vice President
810-227-1324
Thank you Heather and Brian, we are so glad that we are your guys.
Hope you have a great summer.
PAUL L. on 08/10/2017
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"Think Bob First!"
Another job on time and under budget! Who does that remind you of?...That's right Patriots. Think Bob first!
Vehicle: Nissan Murano
Service Date: 08/08/2017
Review Created: 08/10/2017 07:06 AM
BOB K. at Brighton Auto Service Inc. responded on 08/11/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Paul for the great review.
Hope you have a great summer.
Roger S. on 08/07/2017
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Roger said he has been visiting this business for over 40 years, since1980. Bob is very good.
Vehicle: Ford F-150
Category: Service
Service Date: 08/04/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 08/10/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Roger, have a great summer.
PEGGY P. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"feedback"
As always Bob Keeney and the staff provide me with excellent, friendly and go-the-extra-mile
service. I wouldn't go anywhere else!
Vehicle: Chevrolet Impala
Service Date: 07/17/2017
Review Created: 07/25/2017 12:30 PM
BOB K. at Brighton Auto Service Inc. responded on 07/26/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Peggy,have a great summer.
Scott B. on 07/18/2017
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Scott said he has been going to this business for years, and he trusts that they are going to fix the vehicle 100 percent. The price they say they will charge, is the price they charge and they are always good.
Vehicle: Mercedes-Benz C-Class
Category: Service
Service Date: 07/13/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/26/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Scott,it always makes us feel good when we hear this from our customers.
Hope you have a great summer.
Rob M. on 07/17/2017
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Rob said the staff was great. They are always great and they do a great job.
Vehicle: Ford Fusion
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/26/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Rob,happy to be of service.
Have a great summer.
MARK S. on 07/16/2017
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"Great service"
As always great service at a fair price!
Vehicle: Chevrolet Impala
Service Date: 07/14/2017
Review Created: 07/16/2017 06:22 AM
BOB K. at Brighton Auto Service Inc. responded on 07/17/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Mark, always a pleasure to take care of our customers needs.
Have a great summer.
Barb M. on 07/15/2017
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Barb said this business provided quick service. They got her in right away, they were polite and nice. She was nervous about her vehicle and they took numerous phone calls from her. She said she will be back and will recommend them. Bob is awesome.
Vehicle: Ford Escape
Category: Service
Service Date: 07/07/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/26/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Barb,hope you have a great summer.
WANDA M. on 07/14/2017
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"Excellent Service!"
I always feel safe in my vehicle after it has been serviced at Brighton Auto Service...Thank You!
Vehicle: Ford Fusion
Service Date: 07/05/2017
Review Created: 07/14/2017 10:45 AM
BOB K. at Brighton Auto Service Inc. responded on 07/15/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Wanda, I hope that is the feeling that all our customers get.
Thanks again and we hope you have a wonderfull summer.
Tom K. on 07/14/2017
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Tom said this business fixed the problem in a timely manner and they have shuttle which was nice and helpful. It was a pleasant experience.
Vehicle: Ford F-150
Category: Service
Service Date: 07/11/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/26/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Tom, glad to hear it.
Hope you have a great summer.
Ryan M. on 07/14/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ryan said they charged him $250 for a $20 part.
Vehicle: Lincoln MKS
Category: Service
Service Date: 07/11/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/25/2017

Bill Wasylyk
Vice President
810-227-1324
Sorry you are unhappy Ryan, but we did not charge you $250.00 for that part.
The part in question was $26.48 the balance of that reciept was for labor and tax.
To  diagnose and repair your vehicle we needed to remove the rear seat completely to access the control module we replaced.
We also added 2 gallons of gas to make sure you did not have an inaccurate fuel gauge.
I hope this better explains the cost of the repair.
Mike M. on 07/14/2017
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Mike said this business was pretty good. It was a very nice experience and Rick made him feel very comfortable.
Vehicle: Ford Windstar Wagon
Category: Service
Service Date: 07/11/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/26/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Mike, have a great summer.
Jennifer D. on 07/08/2017
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Jennifer said the service at this business was fast. The staff was professional and friendly. They gave her a good estimate.
Vehicle: Dodge Caliber
Category: Service
Service Date: 07/06/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 07/22/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Jennifer,glad we did it right.
Have a great summer.
STEVE P. on 06/28/2017
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"Best"
Honest friendly timely service
Vehicle: Oldsmobile Silhouette
Service Date: 06/23/2017
Review Created: 06/28/2017 06:40 AM
BOB K. at Brighton Auto Service Inc. responded on 06/29/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Steve, have a great 4th of July.
TODD K. on 06/26/2017
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"Easy to schedule, done on-time"
Scheduled morning oil change for wife's vehicle. Got it in right away and completed it in a timely manner.
Vehicle: Dodge Journey
Service Date: 06/23/2017
Review Created: 06/26/2017 11:26 AM
BOB K. at Brighton Auto Service Inc. responded on 06/27/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Todd, have a great summer.
Jamie S. on 06/24/2017
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Jamie said she really appreciates the shuttle ride home because she didn't have a ride.
Vehicle: Buick Regal
Category: Service
Service Date: 06/21/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
BOB K. at Brighton Auto Service Inc. responded on 06/27/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Jamie, glad to be there for you.
Have a great summer.
STEVEN/JODI C. on 06/23/2017
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"Great service and fair prices!"
We have been brining our car to Brighton Auto Service for several years now. I can always rely on them to get my car in fast (usually within 1-3 days) and they are very fair and reasonable with their rates. I really trust them and would highly recommend their service to anyone!
They only thing that can make it difficult for me is that they are only open Mon-Fri and close by 6pm. With no weekend or evening and no loaner cars- it can be a challenge sometimes. But- their service keeps me finding a way :-)
Vehicle: Chrysler Sebring
Service Date: 06/08/2017
Review Created: 06/23/2017 11:34 AM
BOB K. at Brighton Auto Service Inc. responded on 06/25/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Jodi and Steve, we are so happy that we can take care of such great customers like both of you.
We hope you have a great summer.
DON AND KATRINA W. on 06/22/2017
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"Always Outstanding Service!"
Took my vehicle in for service due to excessive wear on a front tire. All I needed was an alignment. This is why we always bring our vehicles here.They not only provide great service at a great price, but they are honest and don't try to sell you something you don't need.
Vehicle: GMC Yukon
Service Date: 06/20/2017
Review Created: 06/22/2017 08:33 AM
BOB K. at Brighton Auto Service Inc. responded on 06/23/2017

Bill Wasylyk
Vice President
810-227-1324
Thanks Don & Katrina, that has always been our policy, take care of what is needed and not to try to oversell.
Hope you both have a great summer.
Displaying Review 1 - 20 of 664 in total