ReScore Reviews™ (31)

ReScore
Overall Rating 4.7419323/5Overall Rating 4.7419323/5Overall Rating 4.7419323/5Overall Rating 4.7419323/5rating 4.7419323
Original
Overall Rating 1.90323/5rating 1.90323rating 1.90323rating 1.90323rating 1.90323
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Donald F. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are very nice and friendly. Explane every thing than has to be done and how long it will take."
Personal were very friendly.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 11:46 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review and kind sentiment!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Gregg H. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Close by, friends with the owner and sales manager"
I always love the service at Broadway.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/26/2017 09:49 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review Gregg! Please do not hesitate to let us know how we may earn a "5" star on your next visit.

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Lisa S. on 06/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courtesy of the staff and efficiency of the service. "
Yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/24/2017 07:18 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
MARY L. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sterling is considerate and helpful, even without an appt."
Five star....
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 02:42 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review Mary! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
John B. ReScore Review on 06/23/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rescore"
Was a bit harsh in initial rating, Sterling has always done a great, great job for us in the past, great communication, etc. but Sterling was not there when I picked up our car which was in for a recall notice & oil change.
Despite the "Low Tire Pressure" light on the dashboard, somehow this was missed on the Multi-point inspection, which naturally made us wonder:
what else might have been missed???
Was the oil really changed if they were busy???
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/23/2017 12:30 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"see comments"
overall service good in the past
but the "Multi-Point" Inspection forgot to check tires and my "Low Tire Pressure" light was on, on the dashboard
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/23/2017 12:30 PM
Norm K. at Broadway Hyundai responded on 06/23/2017

John, I will have a conversation with both Sterling and Brandon and see where the breakdown was.  I apologize for the inconvenience.  Let me investigate this and i will be in touch.

regards,

Norm Kersine
Assistant Service Manager
Broadway Automotive - Military
Main: (920)499-3131
Direct: (920)497-6493
norm.kersine@broadwayautomotive.com
Marian G. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept for Hyundai is awesome"
Always enjoy Sterling. Zak was terrific also. Both knowledgeable and patient. I have recommended them to many friends.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 11:13 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review Marian! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
RICHARD A. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great and friendly service."
Will be back again.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 04:50 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review Richard! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Dennis K. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Service"
Good Service and friendly service personnel.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 03:34 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/26/2017

Thank you for the great review Dennis! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable and friendly"
Feel that we can trust the technicians and customer service staff. They provide a courteous, friendly atmosphere.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/22/2017 09:55 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/22/2017

Thank you for the great review! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Timothy S. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great, polite, conscious service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 05:40 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/22/2017

Thank you for the great review Timothy!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
GUY G. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Service"
Excellent, attentive service completed in a timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 11:20 AM
Norm K. at Broadway Hyundai responded on 06/21/2017

Guy,  Thank you for taking the time to complete the survey.  We truly appreciate it.

Norm Kersine
Assistant Service Manager
Broadway Automotive - Military
Main: (920)499-3131
Direct: (920)497-6493
norm.kersine@broadwayautomotive.com
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very clean"
Yes
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 06:24 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/21/2017

Thank you for the great review! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Teresa S. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convenient"
great job
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 05:44 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/21/2017

Thank you for the great review Teresa!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
RICHARD G. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service on time"
Service was as expected, and on time.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 04:16 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/21/2017

Thank you for the great review Richard! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Nicole J. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and courteous service."
I have always had a great experience when I bring my vehicle to Broadway and they always take care of any issues I have in a very prompt manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 01:39 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/21/2017

Thank you for the excellent review and kind sentiment Nicole! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
James W. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Broadway Hyundai"
The service was quick and efficient. About 45 minutes for oil change and tire rotation. The staff was very friendly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 10:26 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/20/2017

Thank you for the great review James! We truly appreciate it!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Christopher P. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"survey reply"
great customer service, well done, thank you for all you do. It is also nice to speak with staff that works there, everyone is so friendly, makes the environment better.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 05:58 PM
Brian F., Service Manager at Broadway Hyundai responded on 06/20/2017

Christopher we truly appreciate the kind sentiment and great review!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Peggy S. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2010 Hyundai Vera Cruz"
This is the best service dept I have ever dealt with in all the sttes we have lived in.
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 03:44 PM
Norm K. at Broadway Hyundai responded on 06/19/2017

Peggy,  Thanks for taking the time to complete the survey.  We truly appreciate the 5 star review!  Ill be sure to share your response with Sterling.

Norm Kersine
Assistant Service Manager
Broadway Automotive - Military
Main: (920)499-3131
Direct: (920)497-6493
norm.kersine@broadwayautomotive.com
Lisa G. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean and helpful people knowledgeable"
The service was Great and a helpful knowledge team of employees.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 11:42 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/19/2017

Thank you for the great review Lisa!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
Amy F. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to detail and customer appreciation "
Honesty goes a long way in the auto industry, and Broadway Hyundai is proof it still exists. Excellent customer service with their free car wash is an added plus! Thank you!
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/19/2017 05:23 AM
Brian F., Service Manager at Broadway Hyundai responded on 06/19/2017

Thank you for the kind sentiment Amy! It is truly appreciated!

Brian Forman
Service Manager
Broadway Hyundai
920-499-3131
Brian.Forman@broadwayautomotive.com
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