SureCritic » Auto Body » Capitol Cadillac Lansing Body Shop

Capitol Cadillac Lansing Body Shop

Reviews (339)

rating 4.68721rating 4.68721rating 4.68721rating 4.68721rating 4.68721

Recommend?
96%

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5901 South Pennsylvania Ave
Lansing , MI 48911
(517) 393-5600
Website http://www.capitolcadillac.net/bodyshop/
Categories Auto Body, Body Shop, Collision Repair

Latest Reviews for Capitol Cadillac Lansing Body Shop

Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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Charles D. in Michigan on 05/16/2013
Charles said they were friendly and he was treated really well.
Category: Collision
Service Date: 05/09/2013
Review Created: 05/16/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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William P. in Michigan on 05/15/2013
William said this business did everything right and they were done in a timely manner.
Category: Collision
Service Date: 05/10/2013
Review Created: 05/15/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 3rating 3rating 3rating 3rating 3
Would
Recommend?
No
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Janice D. in Michigan on 05/15/2013
Janice said the business gave her an estimate, then when she left they called her and increased it. It was not a pleasant experience. They did do a good job on the work, but she would not recommend them for the reason mentioned.
Category: Collision
Service Date: 05/10/2013
Review Created: 05/15/2013
This review was collected via phone interview by Customer Research Inc.
Rod T. from Capitol Cadillac Lansing Body Shop responded on 05/17/2013
When her vehicle was torn down for repairs we found the tabs on the right headlamp were broken, which could not be seen until teardown. She does not understand that an estimate is exactly that, all we can write on the original estimate is what we can actually see.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
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Sean D. in Michigan on 05/14/2013
Sean said this business wasn't as on the ball as the GMC dealership where he recently had other work done. This business didn't call him to let him know the parts had arrived. They should be more proactive. The other business's parts arrived within one day and he was called right away.
Category: Collision
Service Date: 04/30/2013
Review Created: 05/14/2013
This review was collected via phone interview by Customer Research Inc.
Rod T. from Capitol Cadillac Lansing Body Shop responded on 05/17/2013
Mr Duffy is actually refering the the work he had done in the service dept, not the body shop
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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David C. in Michigan on 05/06/2013
David said they were on top of things.
Category: Collision
Service Date: 04/30/2013
Review Created: 05/06/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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Thomas J. in Michigan on 05/03/2013
Thomas said the work was less costly than he anticipated. They also did the work quicker than he expected. He had a good experience.
Category: Collision
Service Date: 04/25/2013
Review Created: 05/03/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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James B. in Michigan on 05/02/2013
James said he is pleased with the business. He was out of town for a month during the repair process and they could not keep him informed.
Category: Collision
Service Date: 04/09/2013
Review Created: 05/02/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Tamiko L. in Michigan on 04/30/2013
Tamiko said this business was nice. She had no issues with them and they handled everything well.
Category: Collision
Service Date: 04/17/2013
Review Created: 04/30/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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Jessie G. in Michigan on 04/30/2013
Jessie said the service was prompt.
Category: Collision
Service Date: 04/25/2013
Review Created: 04/30/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Randolph W. in Michigan on 04/25/2013
Spoke with Peggy. She said she does not know if her husband was satisfied with the work, but she and her husband are very pleased with this business overall.
Category: Collision
Service Date: 04/18/2013
Review Created: 04/25/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 10 of 339 in total

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