Capitol Cadillac Lansing Body Shop


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

536 Reviews

96% Would Recommend
Latest Review over 2 years ago
Alice M. on 07/07/2014
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Alice said they were very happy with the service. She took her vehicle somewhere else and it took 3 weeks to replace the windshield and that visit was very stressful. This visit at this business was not like that.
Category: Collision
Service Date: 06/19/2014
Review Created: 07/07/2014
This review was collected via phone interview by Customer Research Inc.
Syeeda A. on 07/02/2014
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Syeeda said they were efficient and they gave her good communication. They did a good job.
Category: Collision
Service Date: 06/19/2014
Review Created: 07/02/2014
This review was collected via phone interview by Customer Research Inc.
Sharon H. on 07/02/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Sharon said she was very upset and frustrated with the people that do the repair work. They told her there is nothing wrong with her vehicle. Her vehicle was brand new, which she paid $55,000 for it. They told her nothing but lies. They do not want to mess with her vehicle. The seams are rough. The paint looks smudged. The dash also has a rattle on the driver side. They said they fixed it but they did not. It is worse now then when she brought it in. They have not fixed anything she has told them about. They keep saying those items are not fixable. She spoke with Steve, the new car manager. He said he would try to help her. He is going to call her next week. He seems to have integrity. She said she does not think they will do anything. She has been there two times before. This next time will make it the third time. The salespeople at the affiliated dealership are great. Her vehicle had no promised time. They called when it was ready. She was not satisfied with the way she was treated, and said they were abrupt. She was not satisfied with the communication for the reasons mentioned. She will not recommend them due to this experience.
Category: Collision
Service Date: 06/20/2014
Review Created: 07/02/2014
This review was collected via phone interview by Customer Research Inc.
Walter A. on 06/30/2014
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Spoke with Francine. She said they were good and the work was great.
Category: Collision
Service Date: 06/20/2014
Review Created: 06/30/2014
This review was collected via phone interview by Customer Research Inc.
Thom T. on 06/30/2014
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Thom said they still need to rotate the tires. There was not much communication between himself and this business.
Category: Collision
Service Date: 06/19/2014
Review Created: 06/30/2014
This review was collected via phone interview by Customer Research Inc.
Radhika P. on 06/25/2014
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Radhika said his experience was good and their workmanship was extremely good. Everything was taken care of very well.
Category: Collision
Service Date: 06/20/2014
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
George S. on 06/18/2014
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George said there is always room for improvement. Other than that, they did a great job and he really did not have any communication with the facility.
Category: Collision
Service Date: 06/12/2014
Review Created: 06/18/2014
This review was collected via phone interview by Customer Research Inc.
Karen J. on 06/06/2014
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Karen said her vehicle was not washed and cleaned as promised. She was told they do not provide loaner vehicles but her friend has been to this facility before and twice they provided loaner vehicles to him. She had to find rental vehicles for her and her husband. The repair was one day later than promised and she does not know the reason. They only called her when her vehicle was ready. The first person with whom her husband spoke told him the cost was $150 and when she called again, another person told her that was not an accurate amount and it would start at $200. She is still waiting to hear from them on the correct amount and would like a call. Ron, the person she talked to on the phone, was not very friendly.
Category: Collision
Service Date: 05/22/2014
Review Created: 06/06/2014
This review was collected via phone interview by Customer Research Inc.
Mary C. on 06/04/2014
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Mary said this business was very, very prominent. They were pleasant to work with. She chose not to evaluate the quality of the repairs because she has not had it back long enough to know if anything will go wrong. So far her vehicle looks good. She did not need to be kept informed and was contacted when it was ready. Everyone that worked on the vehicle from beginning to end was very efficient and pleasant to work with.
Category: Collision
Service Date: 05/28/2014
Review Created: 06/04/2014
This review was collected via phone interview by Customer Research Inc.
Tianyu N. on 06/04/2014
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Tianyu said they did everything well at this business.
Category: Collision
Service Date: 05/29/2014
Review Created: 06/04/2014
This review was collected via phone interview by Customer Research Inc.
Elbony P. on 06/04/2014
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Elbony said this business did a very good job on her vehicle.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/04/2014
This review was collected via phone interview by Customer Research Inc.
Connie H. on 06/03/2014
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Spoke with Dan. He said they told him his vehicle would be ready on Thursday but he did not get his vehicle until Tuesday. They simply underestimated the time. He was not kept adequately informed during the process. He had to do the calling to find out any information. Their communication could be better.
Category: Collision
Service Date: 05/21/2014
Review Created: 06/03/2014
This review was collected via phone interview by Customer Research Inc.
Rob M. on 05/28/2014
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Rob said he is very happy with the work they did.
Category: Collision
Service Date: 05/22/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
Sidney G. on 05/24/2014
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Spoke with Wanda. She said she had to come back to get the stripes put on her vehicle. Now, she has to return again because the stripes are a little crooked.
Category: Collision
Service Date: 05/21/2014
Review Created: 05/24/2014
This review was collected via phone interview by Customer Research Inc.
Timothy H. on 05/22/2014
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Timothy said this business replaced a door handle and then painted it. They did a fine job.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/22/2014
This review was collected via phone interview by Customer Research Inc.
Christian C. on 05/21/2014
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Christian said he was very impressed with the work they did. He had a small piece painted on his vehicle and they matched it perfectly.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/21/2014
This review was collected via phone interview by Customer Research Inc.
Richard P. on 05/20/2014
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Spoke with Richard. He said the facility did nice work and his experience was very relaxing. He is a very satisfied customer.
Category: Collision
Service Date: 05/09/2014
Review Created: 05/20/2014
This review was collected via phone interview by Customer Research Inc.
Samuel L. on 05/19/2014
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Samuel said the business did all the work they could. He said it appears to be good based on what he has seen in the short amount of time he has had his vehicle back. He mentioned the repairs took longer than expected because they found more damages after getting started on the repairs. He said the business could not fix the seat that was also damaged.
Category: Collision
Service Date: 05/15/2014
Review Created: 05/19/2014
This review was collected via phone interview by Customer Research Inc.
Donald G. on 05/16/2014
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Donald said the repairs were completed two days later than he expected due to short staff. He was not kept adequately informed during the repairs and was not satisfied with the communication because this business did not contact him during the repairs.
Category: Collision
Service Date: 05/08/2014
Review Created: 05/16/2014
This review was collected via phone interview by Customer Research Inc.
Richard R. on 05/14/2014
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Richard said a tree fell on his vehicle. He chose this business because of their location and their certification. He was not satisfied with his loaner since it was not an equivalent to his vehicle.
Category: Collision
Service Date: 05/09/2014
Review Created: 05/14/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 536 in total