Car X Tire & Auto


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

418 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 11 months ago

Larry R. on 01/18/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Thermostat Change"
January the 13, 2016 I went into Car-x and told them I wanted the thermostat changed in my 1998 Malibu. I never asked them what it would cost me. They charged me $192.60 to replace the thermostat, cost of thermostat $29.12, shop fees $22.86, cooling system additive $79.95, and extended life coolant $24.95 for a grand total or $337.40. I never thought to change a thermostat could have ever cost this much. I didn't say anything to them about the other things done, but paid them and left and felt they had taken advantage off me for the other work they had done without asking me!
Service Date: 01/13/2016
Review Created: 01/18/2016 01:42 PM
KHUSH C. on 12/31/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"The labor charges were not assessed as described."
It took only about 1Hr & 15mins to complete the job but I was charged labor for 2 hours. I was told by the foreman that it is a industry standard to charge 2 hours of labor for replacement of front brakes.
Vehicle: Toyota Camry
Service Date: 12/29/2014
Review Created: 12/31/2014 05:20 AM
Andre M. on 12/23/2014
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Andre said this business provides good service.
Vehicle: Ford Taurus
Category: Service
Service Date: 12/20/2014
Review Created: 12/23/2014
This review was collected via phone interview by Customer Research Inc.
Lisa C. on 12/19/2014
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Lisa said the business is friendly and informative. She has always been given good service.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 12/17/2014
Review Created: 12/19/2014
This review was collected via phone interview by Customer Research Inc.
Steven R. on 12/19/2014
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Steven said he did not get tires at this business because they did not have the correct size.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 12/18/2014
Review Created: 12/19/2014
This review was collected via phone interview by Customer Research Inc.
Robert W. on 12/17/2014
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Robert said they did everything they said they would. He did not have to wait and they waited after hours for him to get off work so he could pay his bill.
Vehicle: Toyota Corolla
Category: Service
Service Date: 12/15/2014
Review Created: 12/17/2014
This review was collected via phone interview by Customer Research Inc.
Amanda T. on 12/16/2014
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Amanda said the business provided her with good service.
Vehicle: Ford Taurus
Category: Service
Service Date: 12/10/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Earl E. on 12/16/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Earl said this facility was really good.
Vehicle: Toyota Matrix
Category: Service
Service Date: 11/17/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Camurn B. on 12/16/2014
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Camurn said he thought they could have been a bit quicker letting him know the vehicle was ready, but otherwise it was good service.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/02/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Steve E. on 12/16/2014
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Steve said everything is working alright and everything is okay.
Vehicle: Chevrolet Venture
Category: Service
Service Date: 12/13/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Vicki C. on 12/16/2014
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Vicki said the staff at this business was friendly, wonderful and sociable. The service was quick. This was her first time using them and she will definitely go back.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 12/15/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Sripada K. on 11/26/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sripada said the business did a pretty good job and the price was a little more than expected. He also said he is happy with the service.
Vehicle: Dodge Caravan
Category: Service
Service Date: 11/01/2014
Review Created: 11/26/2014
This review was collected via phone interview by Customer Research Inc.
Maggie P. on 11/21/2014
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Maggie said her vehicle is running really well and she is happy with it. They provided her with a loaner vehicle which was a really big deal to her. She has been telling everyone about them.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/23/2014
Review Created: 11/21/2014
This review was collected via phone interview by Customer Research Inc.
Stephanie W. on 11/21/2014
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Stephanie said she has never had a problem with the service at this business and they are nice.
Vehicle: GMC Jimmy
Category: Service
Service Date: 10/24/2014
Review Created: 11/21/2014
This review was collected via phone interview by Customer Research Inc.
JOHN W. on 11/20/2014
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"Great service!"
Always fantastic service here. Highly recommend.
Vehicle: Chevrolet HHR
Service Date: 11/03/2014
Review Created: 11/20/2014 06:23 AM
Julie J. on 11/19/2014
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Julie said they care about their customers. They do everything to help and they are very friendly.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/28/2014
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Kenan K. on 11/14/2014
Overall Rating 1/5rating 1rating 1rating 1rating 1
Kenan said the business made him get the brakes done. He called them 20 minutes after dropping the vehicle off and told them not to do anything because he might have to go out of town. When he called 30 minutes later, they had changed the rotors and the brake pads. He was charged $475 with a coupon. They wanted to charge him $75 to change a headlight even though he purchased the part from Auto Zone. He did not have the light changed but they did not return his headlight part.
Vehicle: Mazda 6
Category: Service
Service Date: 11/05/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
Deaun G. on 10/10/2014
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Deaun said his overall experience was really good. The business really helped him out.
Vehicle: Toyota Avalon
Category: Service
Service Date: 10/07/2014
Review Created: 10/10/2014
This review was collected via phone interview by Customer Research Inc.
Aubrey H. on 10/09/2014
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Aubrey said they were very quick and efficient.
Vehicle: Pontiac Bonneville
Category: Service
Service Date: 10/06/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
Barbra G. on 10/08/2014
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Barbra said the business is very nice to her and very helpful.
Vehicle: Volvo 850
Category: Service
Service Date: 09/17/2014
Review Created: 10/08/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 418 in total