Carencro Automotive Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

528 Reviews

99% Would Recommend
Latest Review 9 days ago
Jennifer G. on 01/09/2017
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Jennifer said she loves this business. She trusts them and the work they do. They are honest and dependable. They know how she cares for her vehicle.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/06/2017
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Debbie B. on 01/07/2017
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"The honesty, knowledge, care and the whole experience while you are there!"
I've been going there for almost ten years. Because of where I was employed I was having to consider going to a different mechanic shop. The job would not allow me the time to see about my car. So I hesitated and a door opened for me to continue my service with them. I really didn't want to change shops. There is a trust there for me that is difficult to find. Their service is awesome and unique. My son and his family love out of state and I have been able to travel and visit them with peace of mind. The people and the place are a blessing to me.
Vehicle: Toyota Camry
Service Date: 01/06/2017
Review Created: 01/07/2017 06:20 AM
Chris C. on 12/31/2016
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"Accommodating knowledgeable."
Accommodating,knowledgeable staff. Professional in theirperformance.
Vehicle: Chevrolet Impala
Service Date: 12/30/2016
Review Created: 12/31/2016 05:12 AM
Tory M. on 12/31/2016
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Tory said everything she needed done, they did.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/29/2016
Review Created: 12/31/2016
This review was collected via phone interview by Customer Research Inc.
Debby F. on 12/27/2016
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"12-20-16 Repairs"
Shop explains everything that needs to be done to your car and why. When repairs are completed, the cost is almost to the penny of the estimate received prior to work being done. I have over 200,000 miles on my 2008 Toyota Matrix and it has never run better! This is the only shop I would ever use! Thank you Josh, Brian and Joanie! You are the best mechanic shop around! Sincerely, Debby Fitzpatrick
Vehicle: Toyota Matrix
Service Date: 12/22/2016
Review Created: 12/27/2016 10:32 AM
Delores S. on 12/21/2016
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Delores said this business is a life saver because when something goes wrong with her vehicle, they are there to fix it. She stated they do the work correctly and they do a good job. She appreciates everything they do for her and they are the best.
Vehicle: Dodge Caliber
Category: Service
Service Date: 12/13/2016
Review Created: 12/21/2016
This review was collected via phone interview by Customer Research Inc.
James P. on 12/20/2016
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James said the service was good.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/09/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Earl E. on 12/20/2016
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Spoke with Sandy. She said this business is a little too expensive.
Vehicle: Nissan Xterra
Category: Service
Service Date: 12/09/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Latresh E. on 12/17/2016
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Latresh said they did a really good job. They're convenient and very close to her home.
Vehicle: Ford Expedition
Category: Service
Service Date: 12/05/2016
Review Created: 12/17/2016
This review was collected via phone interview by Customer Research Inc.
Michael R. on 12/15/2016
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"Ford F350 diesel truck"
Check engine light came on and i also needed an oil change. Battery power was in adequate and required new batteries. Vehicle inspection also revealed severe rear brake issues that required replacement of rotors and calipers. This could have resulted in wheel fire and / or brake failure. Bryan and his team alerted me of this issues and also showed me the defective parts. Service was excellent and I will continue to use Carencro Automotive Center for all of my vehicle maintenance work.
Vehicle: Ford Pickup
Service Date: 12/13/2016
Review Created: 12/15/2016 05:44 AM
Michael C. on 11/29/2016
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"Great service and work "
😆
Vehicle: Chevrolet Impala
Service Date: 11/28/2016
Review Created: 11/29/2016 10:27 AM
Debbie T. on 11/25/2016
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Spoke with Richard. He said they are a family oriented Christian business and they take care of him.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 11/16/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Danny B. on 11/25/2016
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Danny said it was the best.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/18/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Joe M. on 11/25/2016
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Joe said they did a good job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/16/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Brenda C. on 11/20/2016
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Brenda said they could've communicated more with her. She was there for a couple of hours and maybe longer. They could've kept her informed and they could've done work on her vehicle. She likes them.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 11/02/2016
Review Created: 11/20/2016
This review was collected via phone interview by Customer Research Inc.
Anna B. on 11/19/2016
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"Great service"
Thank you for inspecting my older vehicle to make sure it was ready for a trip to Florida. Changing the power steering fluid has made it drive so much smoother. Thanks for putting the " pep" back into my ride!
Vehicle: Volvo XC90
Service Date: 11/18/2016
Review Created: 11/19/2016 05:57 AM
Al L. on 11/19/2016
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Al said he took his vehicle to the business because the check engine light had come on. He told them to call him when they discovered why. They did not call him but they did change the battery posts telling him that was the problem and charged him $200, which he did not okay and feels was way too much money. The next day the engine light came back on, so he took it to them because they were wrong about the battery posts being the problem. He told them not to repair anything and told them to call him. He ended up going there twice because they were not calling. This time they tell him the problem is in the transmission and has to do with a solenoid. They would send him some prices, which he has not received. He is not pleased with them and does not want to go back.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/09/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
Ruben L. on 11/18/2016
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Ruben said he has used the business for a long time, and they are always nice.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 11/14/2016
Review Created: 11/18/2016
This review was collected via phone interview by Customer Research Inc.
Theo W. on 11/15/2016
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Theo said he has been going to this business for a long time and they have the best materials. They are a bit expensive but they do such good work, that he doesn't mind paying a little extra.
Vehicle: Toyota Matrix
Category: Service
Service Date: 11/10/2016
Review Created: 11/15/2016
This review was collected via phone interview by Customer Research Inc.
Joshua C. on 10/28/2016
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"they fixed the problem and they let u know about all the other problems that u may not know about "
We was satisfied with the work that was done
Vehicle: GMC Yukon XL
Service Date: 10/27/2016
Review Created: 10/28/2016 06:40 AM
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