CARSTAR Northwest Collision Center Kirkland


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

240 Reviews

99% Would Recommend
Latest Review 2 days ago
Lance T. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lance said the personnel he dealt with during his visit to this business were extremely friendly. They got the work completed on time.
Category: Collision
Service Date: 09/15/2017
Review Created: 09/23/2017
This review was collected via phone interview by Customer Research Inc.
Camille M. on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Camille said the service was mostly good.
Category: Collision
Service Date: 09/14/2017
Review Created: 09/23/2017
This review was collected via phone interview by Customer Research Inc.
Gibson L. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gibson said the communication was nice and he was kept updated.
Category: Collision
Service Date: 09/15/2017
Review Created: 09/23/2017
This review was collected via phone interview by Customer Research Inc.
Stephany W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephany said she is a repeat customer of this business. They do nice work and are good to work with.
Category: Collision
Service Date: 09/07/2017
Review Created: 09/20/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer E. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennifer said everything was awesome at the business. The staff was top notch, they took care of everything for her and they made it effortless.
Category: Collision
Service Date: 09/08/2017
Review Created: 09/20/2017
This review was collected via phone interview by Customer Research Inc.
Cristobal T. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cristobal said they were great. They were polite and accommodating. They worked with his schedule and let him drop the vehicle off early. They helped with the rental vehicle.
Category: Collision
Service Date: 08/31/2017
Review Created: 09/16/2017
This review was collected via phone interview by Customer Research Inc.
Gregory S. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gregory said the business was on time and everything went well. They even washed his vehicle.
Category: Collision
Service Date: 09/11/2017
Review Created: 09/16/2017
This review was collected via phone interview by Customer Research Inc.
Tom C. on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said the part he needed was not available when expected.
Category: Collision
Service Date: 08/29/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Megan H. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Megan said this business was really nice and everything was done on time.
Category: Collision
Service Date: 08/24/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Yi L. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Yi said he was very happy with the service and it met his expectations. The estimate was right on. The estimator was professional, helpful and quick.
Category: Collision
Service Date: 08/28/2017
Review Created: 09/05/2017
This review was collected via phone interview by Customer Research Inc.
Austin M. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Austin said the work was done professionally.
Category: Collision
Service Date: 08/25/2017
Review Created: 09/05/2017
This review was collected via phone interview by Customer Research Inc.
Katherine E. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Katherine said she was very satisfied.
Category: Collision
Service Date: 08/28/2017
Review Created: 09/05/2017
This review was collected via phone interview by Customer Research Inc.
Brent on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brent said everything was great during his visit to this business. They got the repair completed before they originally thought they would. They even took the time to go over the estimate with him. They made extra phone calls on his behalf and went beyond what they needed to do. He chose this business because they are located close to this home and because their facility is clean.
Category: Collision
Service Date: 08/09/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Harold D. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Harold said the repairs were really good. He was satisfied with the way it looks. His vehicle was delayed by one day because they wanted to ensure the integrity of the paint.
Category: Collision
Service Date: 08/03/2017
Review Created: 08/19/2017
This review was collected via phone interview by Customer Research Inc.
Tracy S. on 08/18/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service, attention to details"
I was car #2 in a 3-car bump on I-405. Deemed Totaled. Engine intact, yet body damage. Clarity, Allie, Tyler, and I'm sure others, provided explicit attention and did NOT price gouge. Dig this: They called me daily to keep me informed of status. Appreciate the 5-star professional treatment.
Service Date: 08/18/2017
Review Created: 08/18/2017 07:02 PM
Andrew H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said this business was quick, kept him updated and did a good job. The estimate was prepared by his insurance company.
Category: Collision
Service Date: 08/07/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Reneille V. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Reneille said she really appreciates her vehicle being ready early. The work tuned out great as well and the communication was wonderful.
Category: Collision
Service Date: 07/28/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Ryan N. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said they did a really good job. Everything was thoroughly explained.
Category: Collision
Service Date: 08/04/2017
Review Created: 08/13/2017
This review was collected via phone interview by Customer Research Inc.
Pamela H. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Miguel. He said the experience was easy, the work was good and he did not have to put a lot of thought into it.
Category: Collision
Service Date: 08/07/2017
Review Created: 08/13/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia K. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cynthia said this business did a good job.
Category: Collision
Service Date: 07/19/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 240 in total