Chuck's Garage Lansing


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

365 Reviews

98% Would Recommend
Latest Review 4 days ago
BEVERLY H. on 08/15/2017
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"Great Service"
Mike was very detailed with explaining the problem with our car to us. He was patient and prompt.
Vehicle: Toyota Venza
Service Date: 08/14/2017
Review Created: 08/15/2017 01:14 PM
PHILIP M. on 08/08/2017
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"Very knowledgeable!"
Dave, Thanks for the extra evaluation! You guys are the best.
Vehicle: Chevrolet Impala
Service Date: 08/07/2017
Review Created: 08/08/2017 04:49 AM
David B. on 08/04/2017
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David said they were excellent and they did exactly what he wanted. It was done in a short amount of time and he didn't have to wait long. It was done fine.
Vehicle: Nissan Versa
Category: Service
Service Date: 07/25/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
KARYN and JOHN O. on 07/26/2017
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"Honesty, wisdom, humility and servant's hearts is all I find at Chuck's Garage Lansing"
They are always helpful and patient and kind. I fully trust them and appreciate all they have done and do for me and continue to do for me. I recommend them to everyone I know and will continue to do so.
Vehicle: Ford Flex
Service Date: 06/23/2017
Review Created: 07/26/2017 12:06 PM
ROB D. on 07/18/2017
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"No complaints!"
Easy in - easy out... And they did what they said they would do at the price they said they would do it for.
Vehicle: Honda Pilot
Service Date: 07/17/2017
Review Created: 07/18/2017 05:49 AM
John D. on 07/18/2017
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John said the employees at this business understood what the issue was. They took a look at it and called him two or three days later. They let him know it was only one brake line leaking. They gave him a quote of five hundred dollars to fix it. They were too expensive. He went online and looked up how much the parts would be and was able to fix his own vehicle for half the price.
Vehicle: GMC Sierra 2500
Category: Service
Service Date: 07/05/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Sasa A. on 07/17/2017
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Sasa said this business had good customer service.
Vehicle: GMC Acadia
Category: Service
Service Date: 07/07/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Alan B. on 07/14/2017
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Alan said they took care of the issues with the vehicle.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 07/06/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Forrest B. on 07/12/2017
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Forrest said he likes the quality of work at the business, and everyone is personable.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/07/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Craig K. on 07/11/2017
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Craig said his wife took the vehicle into this business. They set the appointment up early and they were good.
Vehicle: Honda Accord
Category: Service
Service Date: 07/10/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Christopher W. on 07/01/2017
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Christopher said this business was very open with their service. However, there was an important issue they should have noticed when they had the vehicle. They even test drove his vehicle. He had to turnaround and bring his vehicle back in for them to fix the problem. He also said during the repair they somehow made his odometer not work and they did not extend any offers to him to fix it.
Vehicle: Ford Freestar
Category: Service
Service Date: 06/29/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Dave D. at Chuck's Garage Lansing responded on 07/05/2017

Thanks for the review Chris! We always want to improve our service, however we did note that we could not read miles on van- Your Cluster would not display them and we made you aware of this. We did not have time to fix for you because you were leaving on vacation next day.

Rachele D. on 07/01/2017
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Rachele said this business had good customer service, and good communication. Her vehicle works.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/30/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
KRISTIE B. on 06/27/2017
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"Does work quick. Calls before doing anything extra to vehicle "
Good work.
Vehicle: Mitsubishi Outlander Sport
Service Date: 06/26/2017
Review Created: 06/27/2017 05:22 AM
Gerald B. on 06/24/2017
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Gerald said he would recommend them.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Tom F. on 06/14/2017
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Tom said he likes the way they handled his service visit at this business.
Vehicle: Lexus RX 330
Category: Service
Service Date: 06/13/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
MARK M. on 06/13/2017
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"Friendly and trustworthy"
Smart personal staff which has my complete trust. Friendly and helpful.
Vehicle: Oldsmobile Alero
Service Date: 06/12/2017
Review Created: 06/13/2017 09:11 PM
Dan K. on 06/09/2017
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Dan said this business was wonderful. He was very satisfied and he will come back.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 06/08/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Richard G. on 06/08/2017
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Richard said they did a good job.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 06/07/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Daquarius S. on 06/06/2017
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Daquarius said he liked their customers service. He was able to drive his vehicle with the owner and he felt that was very personable. He liked that. He looks forward to seeing them in the future. He would recommend them for service.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/05/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Doug M. on 05/19/2017
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Doug said he has known the business for a long time and the staff was nice.
Vehicle: Honda CR-V
Category: Service
Service Date: 05/18/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 365 in total