Business Solutions
SureCritic / Auto Maintenance / City Garage
business image

City Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(274 Reviews)
92
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
3%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

City Garage, formerly Shaun's American Service, proudly serves our local community and businesses. We are a family owned business, that believes in doing a honest job at a fair price. Our customers are like family and are excited to help you with your automotive needs. City Garage mechanics are ASE certified experts. City Garage, formerly Shaun's American Service, proudly serves our local community and businesses. We are a family owned business, that believes in doing a honest job at a fair price. Our customers are like family and are excited to help you with your automotive needs. City Garage mechanics are ASE certified experts.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(863) 683-3000
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1115 S Combee Rd Lakeland, FL 33801
Get Directions
City Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(274 Reviews)
Write a Review
Recent Reviews
Verified Customer
Lakeland, FL
Chevrolet Cruze
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/27/2024
verified customerVerified Customer
5
Came in for a oil leak, left with an oil leak
Came in because my car was leaking about a half a quart of oil every week. I dropped the car off first thing in the morning, and they gave me a call within about 90 minutes and let me know where they found the leak. They did say that there could be other leaks but this was the main source. I took them 8 hours to call me again and let me know that my car would be ready right as they were closing. I got there and was told they fixed the leak and as they were driving it off the lot they notice another very small leak but it shouldn't be a huge issue. As I was pulling the car off their lot I saw a large puddle of oil under the vehicle. I parked the car overnight with cardboard under it and it leaked about an eighthof a quart of oil, about the same as before. Feels like I spent $500 and got the car back and nearly the same condition.
Jason S., Business Development Manager from City Garage responded on 04/29/2024 05:56 AM

We are very sorry to hear this. Our goal is to make sure our customers are taken care of and we solve the problem that you brought it in for. Cars are very complicated, and sometimes when one part is fixed, if others had issues, it places more pressure on them. Rest assured, we will do all we can to make this right. We appreciate the opportunity.

Our shop manager Logan should be reaching out to you this morning, or feel free to call him to arrange us taking care of the issue.

Have a great day ! 

 

Jason Smith 
Business Development Manager
City Garage

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.