ReScore Reviews™ (14)

ReScore
Overall Rating 4.57143/5Overall Rating 4.57143/5Overall Rating 4.57143/5Overall Rating 4.57143/5rating 4.57143
Original
Overall Rating 2.07692/5Overall Rating 2.07692/5rating 2.07692rating 2.07692rating 2.07692
91% Would Recommend
100% Business Response
Latest Review 2 days ago
William A. on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"More 1 on 1 communication "
better communication. Hold brief conversations about the details of your service and what to look forward to for my next service.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 07:26 PM
Sadique Z. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall "
Manager Lenny did good job getting me in and out of service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 12:00 PM
Andrea S. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer satisfaction"
Staff friendly and work performed in a timely manner
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/13/2017 07:48 AM
Lenny R., Service Manager at City World Hyundai responded on 08/14/2017

Thank you glad we were able to take care of you efficiently 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Car care service"
The staff is knowledgeable and attentive to the customer's needs.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 07:23 PM
Lenny R., Service Manager at City World Hyundai responded on 08/14/2017

Thank you for the great review. We are working hard to provide
you and your Hyundai the great service you deserve 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Nelly R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Quick service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/10/2017 11:03 PM
Lenny R., Service Manager at City World Hyundai responded on 08/11/2017

Thank you we appreciate the great survey score  

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Janet R. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees "
The service and the employees are totally amazing
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 12:46 PM
Lenny R., Service Manager at City World Hyundai responded on 08/08/2017

Thank you very much we really appreciate your review 

See you next service visit. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Rafael R. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the individuals who work there are very friendly great and have a good demeanor"
of course
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/07/2017 11:13 AM
Lenny R., Service Manager at City World Hyundai responded on 08/07/2017

Thank you , we appreciate the kind words.
See you next service. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Primrose W. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service was phenomenal"
Keep up the good job
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/07/2017 10:57 AM
Lenny R., Service Manager at City World Hyundai responded on 08/07/2017

Thank you appreciate the kind words and great review 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"tire repair"
timely repair
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/05/2017 06:11 AM
Lenny R., Service Manager at City World Hyundai responded on 08/07/2017

Thank you appreciate your response and great survey score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Juan R. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall "
Staffs are kind
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 01:18 PM
Lenny R., Service Manager at City World Hyundai responded on 08/04/2017

Thank you for your response and great survey score.

See you next service, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Ignacio R. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"knowledge of they are doing"
good service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 11:03 AM
Lenny R., Service Manager at City World Hyundai responded on 08/03/2017

Thank you glad we were able to take care of you.

See you next service visit,

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Anna C. on 08/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They KNOW how to take care of my Sonata!"
I feel very confident when I enter City World Hyundai Service that they WILL take good care of my car!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 10:32 AM
Lenny R., Service Manager at City World Hyundai responded on 08/03/2017

Hope we can earn 5 star rating your next time in 
Please let me know anything we can do to improve our performance 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Rahmah M. on 08/01/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"First Bad Experience"
When I got my car it was filled with crumbs and dirt as if someone was eating in my car. I picked up the car after hours so I couldn't talk to anyone. They charged me more for Air filters than I'm usually charged. I usually have good experiences, but this was the worst.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 04:44 PM
Lenny R., Service Manager at City World Hyundai responded on 08/02/2017

Please contact me so that we can discuss your service 
visit. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Ronald B. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer "
Very professional
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 03:15 PM
Lenny R., Service Manager at City World Hyundai responded on 08/02/2017

Appreciate the kind words and your survey response. 
See you next service, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Pearl M. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The mechanics know what they are doing. The work is done efficiently."
Excellent
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/01/2017 02:22 PM
Lenny R., Service Manager at City World Hyundai responded on 08/02/2017

Thank you for the great review, We appreciate it 
We are lucky to have some very good technicians to
service your car. 

See you next time, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and customer care"
Very good
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 01:36 PM
Lenny R., Service Manager at City World Hyundai responded on 08/02/2017

Thank you for the great review. We really appreciate it.
Look forward to taking care of all your Hyundai's Service. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"helpful and friendly "
when both of my side mirrors were stolen, I was really frustrated and upset. the men at City World helped me out, ordered my mirrors to be delivered the next day and installed them very quickly. I'll definitely be coming back for all future services
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/01/2017 12:25 PM
Lenny R., Service Manager at City World Hyundai responded on 08/01/2017

Thank you for your survey response and great review.
Glad we were able to help out during an unfortunate situation. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 08/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"first impression"
Facility is small. the waiting room is not inviting. The coffee is already cold and was not renewed. No body knows who makes the coffee. I waited for more than 2 hours. I can see the work on the car was done more than half-an-hour earlier. This is my first visit and he next visit will be after 3000 mile not 7500 miles as recommended by the service manual.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 12:12 PM
Lenny R., Service Manager at City World Hyundai responded on 08/01/2017

Thanks for your feedback.
Yes our customer base is growing Id like to think its because we 
are providing good service and sales. We try to do the best we can with the space we have but it is a bit tight a times. 

Sorry about the coffee please feel free to ask any of our office staff for a fresh cup next time in. 

Hope we can make your next visit better. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
William G. ReScore Review on 08/01/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are willing to work with the client"
All was resolved with the subsequent visit.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Repair
Review Created: 07/29/2017 08:52 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"They are usually very conscientious"
I am at a crossroads as this is the first time since I purchased the car that I've left the shop not satisfied.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Repair
Review Created: 07/29/2017 08:52 AM
Lenny R., Service Manager at City World Hyundai responded on 07/31/2017

Please bring your car back in so that we can take another look
at the braking and see why check engine warning is on. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
James W. on 07/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They will try to service your car fast "
Shop will see you you and help even when it's crowded
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 07/28/2017 08:07 PM
Lenny R., Service Manager at City World Hyundai responded on 07/31/2017

Thank you for taking time to respond to survey. 
We need 5 star rating next time. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
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