Classic Hyundai Of Wilkesboro


Overall Rating 4.23/5Overall Rating 4.23/5Overall Rating 4.23/5Overall Rating 4.23/5rating 4.23

27 Reviews

87% Would Recommend
100% Business Response
Latest Review 1 day ago
Glen W. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service people"
Yes
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/22/2017 02:13 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 09/22/2017

Thanks for the kind words,look forward to next service.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They're getting better"
I didn't have to wait 3 hours for an oil change this time.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 01:33 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 09/11/2017

Thanks for your comments we will continue to improve.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Roger K. on 08/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service"
Friendly, fast service. Will let you know up front how long service will take to complete.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/24/2017 07:31 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/24/2017

Thanks for your recent visit,look forward to your next service.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Frank M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service rep "
The service rep was friendly and very helpful
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:56 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/15/2017

Thanks for your great survey,hope to see you again.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First required service visit."
Easy to make appointment, timely service and friendly staff.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/15/2017 07:14 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/15/2017

Thanks for your nice words,look forward to seeing you again.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Joseph H. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/a"
It free
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 11:29 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/14/2017

Thanks for your kind words,look forward to your next service.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Diana R. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
Never found a better car dealership.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/09/2017 10:23 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/09/2017

Thanks for the generous feedback,Chris is looking forward to helping you on your next visit.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Great people great service
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 02:52 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/09/2017

Thank you for the wonderful comments look forward to your next visit.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Verified Customer on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"General Service"
There is no Hyundai dealership in the town in which I live. Classic is a 45 minute drive. I was greeted by the service assistant and my wait time was in keeping with what I expected. The waiting area was clean and comfortable.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 06:33 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/07/2017

Thanks for your kind words,Chris is looking forward to your next visit.

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
Steven P. on 08/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"4"
Close to me
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 04:04 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/07/2017

THANKS FOR YOUR BUSINESS LOOK FORWARD TO SEEING YOU AGAIN

Rick Poteat
Service Director
336-667-1185
rpoteat@millsautogroup.com
David H. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My experience "
Very courteous staff!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/26/2017
Service Type: Repair
Review Created: 08/01/2017 06:10 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/01/2017

Thanks for your business

Verified Customer on 07/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
work done as scheduled
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 07/27/2017 05:56 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/28/2017

thanks for your business

JESSE T. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and well trained employees."
We are very pleased with the service and ease of making appointments. They start on time with the service on the vehicle and finish when promised.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/25/2017 03:23 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/26/2017

thanks for your business

Carole B. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, timely service"
Very pleased with the service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/25/2017 01:19 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/25/2017

THANKS FOR YOUR BUSINESS

Verified Customer on 07/13/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Multiple services for check engine light"
Accent has had multiple services and parts replaced and check engine light keeps coming on.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/13/2017 05:41 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/01/2017

Sorry about your service experience let me know if I can help

Verified Customer on 07/12/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Inconsistent, rude, unapologetic for inconveniences"
....
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/12/2017 12:34 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 08/02/2017

Sorry for your bad experience,let us know when you would like to schedule your no cost clean up for you

William W. on 07/11/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Svc dept doesn't seem to be very knowledgeable "
Not so great
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/11/2017 11:51 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/11/2017

Sorry about your bad experience will be glad to let you know if Hyundia sends an update on your radio concern

Verified Customer on 07/08/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
" Dennis "
Nice people. Fair price. Oil change took to long.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 07/03/2017
Service Type: Maintenance
Review Created: 07/08/2017 04:36 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/10/2017

SORRY FOR THE WAIT ADDING TECHS TO IMPROVE

Elizabeth P. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The interest in taking care of my problem."
I have never received better service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/28/2017
Service Type: Repair
Review Created: 07/03/2017 04:02 AM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/03/2017

Look foward to vour next visit.

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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 07/10/2017

LOOK FORWARD TO SEEING YOU

Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch service representative leaders"
Very timely and considerate in the service department. The only issue that I have is a very foul smell now coming from my car when i first use the air. I assume it's from changing out the new cabin filter and the new one must have been stored somewhere that soaked up a foul smell. This occurs for about the first 2 minutes or so when first turning on the air. The service staff was great and very helpful in determining what level of service I need to consider regarding the current status of my mileage to remain compliant with my warranty.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/19/2017 01:15 PM
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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 06/19/2017

Would like the opportunity to take a look at the odor issue for you,just let us know

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Rick P., SERVICE DIRECTOR at Classic Hyundai Of Wilkesboro responded on 06/26/2017

you can call us at 336-667-1185

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