This is about Fix Auto in Moreno Valley, my wife took her vehicle there to get an estimate done due to some vandalism. They asked her to just sign so they can do an inspection. They explained that they would inspect the vehicle and let her know what needs to be done via a estimate. After about a week past she called over to get a status update on the vehicle because no one reached out to her during that time frame.
Eli at the body shop got on the phone and explained that the insurance company denied part of the repairs that my wife and Eli went over together. At that time Eli asked for authorization to do the repairs that the insurance company did authorize. My wife told him no do not do anything on the vehicle until she speaks to the claim adjuster and Eli said no problem I’ll wait to her from you or the adjuster.
The next morning Eli leaves a voicemail on my phone saying the vehicle is being sent out for tint and all the repairs are done and the vehicle will be ready for pick up this afternoon. We called Eli to see what was going on and why were the repairs done when we agreed that the repairs would not be done until we speak to the adjuster.
Eli then says to my my wife called in and spoke to Carolina and gave her authorization to repair the vehicle AND THAT IS A LIE NO CALL WAS MADE AND WE HAVE PHONE RECORDS TO PROVE IT. At that point we explained to him that no authorization was given and he insisted it was, basically calling my wife a liar. We explained that was unacceptable and we will be reporting him and the shop and at that point he hung the phone up on us.
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Eli at the body shop got on the phone and explained that the insurance company denied part of the repairs that my wife and Eli went over together. At that time Eli asked for authorization to do the repairs that the insurance company did authorize. My wife told him no do not do anything on the vehicle until she speaks to the claim adjuster and Eli said no problem I’ll wait to her from you or the adjuster.
The next morning Eli leaves a voicemail on my phone saying the vehicle is being sent out for tint and all the repairs are done and the vehicle will be ready for pick up this afternoon. We called Eli to see what was going on and why were the repairs done when we agreed that the repairs would not be done until we speak to the adjuster.
Eli then says to my my wife called in and spoke to Carolina and gave her authorization to repair the vehicle AND THAT IS A LIE NO CALL WAS MADE AND WE HAVE PHONE RECORDS TO PROVE IT. At that point we explained to him that no authorization was given and he insisted it was, basically calling my wife a liar. We explained that was unacceptable and we will be reporting him and the shop and at that point he hung the phone up on us.