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Country Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,539 Reviews)
42
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
103
Total ReScores
4.8
ReScore Average
42
Net Promoter Score ®

Business Details

About

Country Hyundai is located in beautiful Northampton, MA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance services. Call or email us to set up an appointment today. Country Hyundai is located in beautiful Northampton, MA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance services. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(413) 252-8772

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
347 King Street Northampton, MA 01060
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,539 Reviews)

DS
gravatar
Diane S.
Florence, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They accommodated my schedule and did a great job.
This past service was great.
I am still frustrated that I needed to replace my pads and rotors earlier, due to a known issue on these cards with the caliper slides. A huge job for a 4 year old car. The private mechanic that did the work told me that this is an known issue. I was disheartened that Hyundai did not cover the cost. I certainly hope three are not other known problems on the horizon that I will need to pay for.
This is my only critcism. The staff is lovely.
Recommended
Amber B., Customer Service Representative from Country Hyundai responded on 05/20/2019 02:39 PM

Good evening Diane, 

Thank you for taking a moment to share this feedback! We do apologize to hear about the needed repair. We're pleased to hear that you were happy with your most recent service as a whole, as well as the Country Hyundai staff!

Amber Brainerd
Country Hyundai
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

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