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Country Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,539 Reviews)
42
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
103
Total ReScores
4.8
ReScore Average
42
Net Promoter Score ®

Business Details

About

Country Hyundai is located in beautiful Northampton, MA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance services. Call or email us to set up an appointment today. Country Hyundai is located in beautiful Northampton, MA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance services. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(413) 252-8772
Opening in 45 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
347 King Street Northampton, MA 01060
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,539 Reviews)

RG
gravatar
Rosemarie G.
Athol, MA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Engine recall a year ago for bearings , now software upgrades for engine recall. Had to bring my 2013 Santa Fe back not once but twice because engine light went on. First time they had car for 2 months and then engine light came on a second time. What happens if engine light comes on again after the additional 20,000 miles that you added to my warranty expires. Would hope that you cover this issue with engine regardless of warranty expiration. I feel that this engine recall had been an ongoing problem and would hope you stand behind your name and quality of a vehicle. Thank you
Recommended
Amber B., Customer Service Representative from Country Hyundai responded on 05/21/2019 11:26 AM

Good afternoon Rosemarie, 

Thank you for taking a moment to provide this feedback. We greatly apologize to hear about the inconvenience of the recalls. I have passed this feedback along to those of higher management so that we can better accommodate you, and continue to care for the health of your vehicle. If you have further questions or concerns, please feel free to reach out to me at any time. Thank you for choosing Country Hyundai!

Amber Brainerd
Country Hyundai
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

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