Crain Hyundai Bentonville


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1256 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.7333333/5Overall Rating 4.7333333/5Overall Rating 4.7333333/5Overall Rating 4.7333333/5rating 4.7333333
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
Staff are always very helpful to ensure I am aware of any issues with my car.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/22/2017 03:20 AM
Jody F. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Great job, again. I've been bringing my car here for over 2 years & I'm never disappointed.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:01 PM
Willie B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was done in a timely manner no long at all.thank you!"
Great service.THANK YOU!
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 04:08 PM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/21/2017

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
C55b0e3a729c0a6fae9b165c2a6f7374?s=28
Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/21/2017

Thank you for the great review and choosing Crain Hyundai Bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Cynthia F. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they aways provide great performance and customer service "
I would never trust my car to anyone else
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:53 PM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/20/2017

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient Economical Experience "
The repairs were completed quickly and no cost. Honored warranty. A loaner car provided without having to ask for one.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/19/2017 04:29 PM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/20/2017

Thank you for the wonderful review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
Charles N. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Will work with customers"
I've found this dealership has improved quite a bit since I first dealt with them in 2011. I especially appreciate Trenton.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:06 AM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/19/2017

Thank you for the great review, and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good customer service"
yes
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/19/2017 06:34 AM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/19/2017

Thank you for the 5 star review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic Service"
Service completed in a timely manner. Very pleased.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:36 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/16/2017

Thank you for the great review and choosing Crain Hyundai bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
")"
)
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 03:30 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/15/2017

Thank you for the great review and choosing Crain Hyundai Bentonville 

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
John U. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Everybody that works there is very friendly service was done in a timely manner
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 09:54 AM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/15/2017

Thank you for the great review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
Christopher W. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's the little things."
Friendly service. Kids snacked on donuts while we waited. There's also coffee and water available. It's not always pleasant to take kids when doing boring grown up errands but the environment was so friendly, the kids behaved and didn't mind the wait which makes my life and sanity so much better.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/14/2017 03:42 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/14/2017

Thank you for the great review and choosing Crain Hyundai Bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
JOANN T. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Crain Hyundai of Bentonville has always provided us with great service.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/13/2017 06:28 AM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/13/2017

Thank you for the great review and choosing Crain Hyundai Bentonville 

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Sharon R. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I have been going to Crain, before it was Crain and will continue because of service.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 04:22 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/12/2017

Thank you for the great review and choosing Crain Hyundai Bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people"
great place. great service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 12:02 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/12/2017

Dear valued customer. We Thank you for the kind review and choosing Crain Hyundai Bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Richard F. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly service"
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 02:22 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/11/2017

Thank you for the 5 star review and choosing Crain Hyundai Bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Kelly C. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Very timely
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 12:08 PM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/11/2017

Thank you for the 5 star review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
Jason H. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Thank you Pat and Mario
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/10/2017 07:22 PM
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John D., Service Manager at Crain Hyundai Bentonville responded on 09/11/2017

Thank you for the 5 star review and thank you for choosing Crain Hyundai of Bentonville.

John Doeppke
Service Director
Crain Hyundai Bentonville
479-696-0826
William M. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly staff. Nice waiting room with refreshments. "
Took my car in for a recall and was treated well
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/09/2017 08:46 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/10/2017

Thank you for the kind review and choosing Crain Hyundai Bentonville 

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
KATHLEEN H. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
IF you are wishing to have a company that truly cares about you and your vehicle, that you want it back when promised, that you have more than a pocket book , then this is the place to go for the best service and care around. I have been a faithful Hyundai customer since 2010, and that means allot to me. Have I traded up? Of course, my choice. Have they met what I believed my reasonable request to be? Yes they most certainly have, much to the amazement of my husband.
As for service, they showed me my savings for the extended service contract. I really thought it was initally not going to save any money, boy was I wrong! I do save money.
I enjoy the car wash, and I prefer to clean my own interior, thank you.
I truly plan to be a lifelong customer of Crain Hyundai of Bentonville. No, I am not paid, no I don't work there....I am an RN that happens to enjoy a nice vehicle and great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 10:35 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/10/2017

Dear valued customer,we thank you for the great review and choosing Crain Hyundai Bentonville 

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
Dlorah G. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
always there to make things right
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/08/2017 05:33 PM
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Terry V., Customer Service Manager at Crain Hyundai Bentonville responded on 09/09/2017

Dear valued customer,thank you for the kind review and choosing Crain Hyundai Bentonville.

Terry VanDerent
Customer Service Manager
Crain Hyundai Bentonville
479-696-0826
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