Crain Hyundai Little Rock


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

820 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.7500004/5Overall Rating 4.7500004/5Overall Rating 4.7500004/5Overall Rating 4.7500004/5rating 4.7500004
Original
Overall Rating 1.96/5rating 1.96rating 1.96rating 1.96rating 1.96
95% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Terri P. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch"
Friendly service employees
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/28/2017 12:02 PM
Patricia B. at Crain Hyundai Little Rock responded on 06/28/2017

We appreciate your business, and look forward to your next service visit. 

God Bless you. Patricia Bailey, Customer Relations Manager

Elijah H. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
did an excellent job. Employees are good at what they do.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/27/2017 06:50 PM
Patricia B. at Crain Hyundai Little Rock responded on 06/28/2017

Thank you for your business.  We appreciate the time you took to post this survey.  Your feed back allows us to continue to give excellant service!

God Bless You. Patricia Bailey, Customer Relations Manager

Verified Customer on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Decent service, do what you say"
Do what you say
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/24/2017
Service Type: Repair
Review Created: 06/27/2017 10:02 AM
Patricia B. at Crain Hyundai Little Rock responded on 06/28/2017

We appreciate your business, and want to make sure your satisfied each time you visit our service area. please contact me to discuss any issues which caused you not to score 5 stars!

Patricia Bailey, Customer Relations Manager
501 604 1502

Yvonne M. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dealership"
Easy access, friendly service.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 06/27/2017 09:51 AM
Patricia B. at Crain Hyundai Little Rock responded on 06/28/2017

Our easy access allows us to meet all of your service needs.  We appreciate your business,and look forward to your next visit!

God Bless You.  Patricia Bailey, Customer Relations Manager 

Gary M. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I like this place. "
What happened to the complementary carwash?
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/26/2017 11:19 AM
Patricia B. at Crain Hyundai Little Rock responded on 06/28/2017

If your vehicle was not washed, the car wash may have been down for repair. Please follow up with a service staff for alternate ways to have your vehicle washed!  We appreciate your business!!

God Bless You.  Patricia Bailey, Customer Relations Manager 

HENRY R. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service"
Great service, hands Down
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/25/2017 11:17 AM
Patricia B. at Crain Hyundai Little Rock responded on 06/28/2017

We are so pleased you had a great experience in our service  area!  We appreciate your business, and look forward to your next visit.

God Bless You.  Patricia Bailey, Customer Relations Manager 

Joe S. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service "
good service
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/23/2017 05:47 PM
Patricia B. at Crain Hyundai Little Rock responded on 06/24/2017

Thank you so much for your response.  We appreciate your business, and look forward to your next visit to provide even more good service!

God bless you, Patricia Bailey Customer Relations Manager

Judi M. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"i wish could own a geniuses"
great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/23/2017 04:50 PM
Patricia B. at Crain Hyundai Little Rock responded on 06/23/2017

I wish i owned one as well!  We appreciate your business so much, and look forward to all your service visits.

God bless you, Patricia Bailey Customer Relations Manager 

Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleased!"
From start to finish, the repair was done to my expectations!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/23/2017 01:10 PM
Patricia B. at Crain Hyundai Little Rock responded on 06/23/2017

Thank you so much for your review.  We also thank you for your continued business.

God bless you!

Patricia Bailey Consumer Relations Manager

Billye B. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service; good value with coupon."
I ordinarily don't use the dealer for routine maintenance, but coupons make it more affordable and convenient.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/23/2017 06:00 AM
Patricia B. at Crain Hyundai Little Rock responded on 06/23/2017

Thank you for your good review.  We appreciate your response, and your business!
God bless you!

Patricia Bailey, Customer Relations Manager

Cornelia R. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
thanks
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/30/2017
Service Type: Repair
Review Created: 06/21/2017 08:12 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

Thank you for this great survey. We appreciate your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Roscoe H. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Technicisn"
Very Professional with service
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:59 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

We appreciate your continued business with us . Thank you for this survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Rena A. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently EXCELLENT service"
Have been using this dealership since 11 March, 2011
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:19 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

Thank you so much for the excellent survey review. We appreciate your continued business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
AMY B. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch service"
Adam and Ken in service are top notch!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:00 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

We appreciate your business. Thank you for driving back over here to continue to do business with us. We also appreciate this top notch survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
David R. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful representatives, fast service. Adam was professional and knowledge. "
Entire staff was professional and helpful.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/20/2017 09:40 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

We appreciate your business. Thank you for the friendly survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Brenda W. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Very convenient, drop my car off and am given a ride to work
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 07:24 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

Thank you for your continued business and for this survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Charla A. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and courteous"
Prompt and courteous
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/20/2017 05:34 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

We appreciate your business. Thank you for driving down form Greers Ferry to do business with us.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient Service"
Very quick service so I don't have to sit around for a long time waiting
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 09:40 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

We appreciate your business and thank you for this survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Shirlene N. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Service At Its' Best.."
Great service every time,from the knowledge of the technicians,customer service
Is what makes me a happy customer and keeps me coming back!!!!!!!
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 09:40 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/22/2017

We appreciate the great survey review. Thank you for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 06/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not Happy"
Had a coupon for oil change and rotate tires. Within minutes of getting my car I was told I needed two new filters over $40.00 each. I agree on one filter. 5 minutes later I was told a brake light out *over $40.00! Don't get caught in the add ons. My bill was 4 times what I wanted to pay!!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Repair
Review Created: 06/18/2017 04:36 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 06/19/2017

We appreciate your business , I apologize that the light did not get caught at 1st. It would have helped your decision on the filters if they would have let you know that at the same time, I agree. I will talk with them about that.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
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