Crain Hyundai Little Rock


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

905 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.566668/5Overall Rating 4.566668/5Overall Rating 4.566668/5Overall Rating 4.566668/5rating 4.566668
Original
Overall Rating 1.93333/5rating 1.93333rating 1.93333rating 1.93333rating 1.93333
95% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Right on time, and was completed in a timely manner. Highly recommend.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/18/2017 04:22 PM
Diane S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees are fabulous!"
Courtesy magnified!
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/18/2017 03:59 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/18/2017

Thank you so much for the nice survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Debbie D. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"speed"
I was there about 30 min
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 07:10 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/18/2017

Thank you for the nice survey and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Customer Services"
To purchase a vehicle and for major Auto Brand work, I would recommend this dealer. Routine maintenance can be achieved through other more economical providers.
Vehicle: 2003 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:59 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/18/2017

We appreciate your business. We understand the parts you brought are less expensive dollar wise but they may be cheaper in quality as well. Hyundai's parts may be a bit more they have tested the quality specifically for your car and application; other maintenance items may have like question. I applaud you for taking good car of the 2003 model for so long.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Steven O. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:14 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/18/2017

Thank you for your business and this great survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Monty M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Notch service representative "
Adam makes me feel appreciated and always tries to give me the best deals for my money.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:00 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/18/2017

We appreciate your business, and this nice survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
David S. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"wonderful customer service"
yes
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 12:01 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/16/2017

We appreciate you driving over here from North Little Rock to do business with us. Thank you for the wonderful comment.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service matters"
Service person waiting and ready for scheduled appointment
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/16/2017 06:53 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/16/2017

We appreciate you driving over here to do business with us. Thank you for the nice survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Louise J. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The waiting area is clean and convenient. The service people are friendly and informative when explaining the service performed on your car."
Yes
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 02:14 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/16/2017

Thank you for your business and this survey. I wonder what we could have done better to earn that  5th Star?
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Jack C. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient, thorough and professional "
Best place for service that you could hope to find.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 09:43 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/16/2017

Thank you so much for your continued business and for this wonderful survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Eddie H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly environment "
I b can relax, while waiting
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 09:41 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/16/2017

We appreciate your business and this friendly survey.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Sandra D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Fast, Friendly, Quality Service.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 09:37 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/16/2017

Thank you for the excellent survey and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Timothy D. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very quick in having your vehicle serviced for that day. Would like to see an auto wash added to services listed."
I had made my appointment for 10 AM that morning and I was out of the shop for my first service for my new car within 20 minutes. They even had time to vacuum the front drivers and passengers part of the car before handing the keys to us to go on our way. Only thing to top it would be to have the car washed if on the next service in the auto wash stall. Thanks.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:49 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/15/2017

We appreciate your business and this nice survey review. We usually do wash but our car wash machine has been broken for over a month. We have it going again now.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Tim H. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely & professional "
A good dealership that has quality cars & professional service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:48 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/15/2017

We appreciate your business, wonder what we could have done better to earn the 5th star?
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
The service time is very friendly and knowledgeable of products, as well as providing service needs in a timely manner.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 09:39 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/11/2017

Thank you for your continued business and for this great survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Terri P. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people "
They care
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/10/2017 07:17 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/11/2017

Thank you for reminding your husband to do this survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
David B. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great as usual!"
The Crain team did great as usual. Scheduled 3k mile oil change.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/10/2017 03:50 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/10/2017

We appreciate your business and this great survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Lori M. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind and caring"
Crain helped me when I couldn't get anyone else to listen to the problems with my car. I'm very grateful!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/09/2017 06:55 AM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/09/2017

Thank you for the nice survey review and for your business.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Kimberly J. ReScore Review on 08/11/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Awesome customer service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 06:14 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Its good"
Very nice people
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 06:14 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/09/2017

We appreciate your business. Sorry it took so long , dealing with the insurance company didn't go so well at first, I'm glad they sent out another person that took care of the issues. God be with you on your move, hope all goes great.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Angela J. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance "
Appt. Time was exactly as scheduled. Promptly address when pulled in. Out and on my way in fashionable time.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 04:00 PM
Ken P., Service Manager at Crain Hyundai Little Rock responded on 08/09/2017

We appreciate your business and this nice survey review.
God Bless You,

Ken Palmer
501-604-1551
kenpalmer@crainteam.net
Displaying Review 1 - 20 of 905 in total