Crain Hyundai North Little Rock


Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

642 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.6279067/5Overall Rating 4.6279067/5Overall Rating 4.6279067/5Overall Rating 4.6279067/5rating 4.6279067
Original
Overall Rating 2.72093/5Overall Rating 2.72093/5rating 2.72093rating 2.72093rating 2.72093
89% Would Recommend
100% Business Response
Latest Review 1 day ago
David B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my service advisor was great Phillip"
Phillip keep up the great work , and thank you for taking care of my and my Santa Fe
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 09:36 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/18/2017

David, thank you so much from Philip and the team.  I am happy that Philip delivered excellent service!! Have a great weekend! --RoxieH., Customer Relations Manager

Debra M. on 08/17/2017
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"Service"
Easy to schedule appointments online and the service was timely
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/17/2017 06:08 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/18/2017

Thank you, Debra for letting us know how we are doing! See you next time!

Verified Customer on 08/15/2017
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"Customer service"
Timely service and make you feel important
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 12:41 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/15/2017

You ARE important.  It all starts with you, and we appreciate you! --Roxie H., Customer Relations Manager

Jose T. on 08/14/2017
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"Ms. Debbie is great!"
Ms. Debbie makes the place feel more comfortable. She just makes you feel right at home!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/14/2017 05:24 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/15/2017

We love Deb, too! Thanks for visiting our service department. We will see you next time! --Roxie H., Customer Relations Manager

Courtney M. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Visit "
5star
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/14/2017 04:07 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/15/2017

Thanks for the awesome review.  Excellent customer service is our goal and it starts with you all!  Thank you for your business! --Roxie H., Customer Relations Manager

Charlette B. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff"
Great customer service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 07:23 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/15/2017

We continue to work toward providing the best customer service.  I am so happy we earned your 5 star rating! Thank you, Charlette!--Roxie H., Customer Relations Manager

Frank E. on 08/12/2017
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"Great"
Great
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/12/2017 09:40 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/15/2017

Thanks, Frank! I am glad Philip and the team provided great customer service.--Roxie H., Customer Relations Manager

Verified Customer on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean, taken care of in a timely & professional"
Lounge & bathroom was clean employees were professional and Courtious.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/12/2017 09:33 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/15/2017

I am happy for your feedback.  We have made a few adjustments to our facility to improve your experience.  Thank you for your feedback. If you have any suggestions for how we could have earned your complete satisfaction, feel free to contact me. --Roxie H., Customer Relations Manager

MEGAN D. on 08/11/2017
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"Excellent"
Great service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 09:54 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/11/2017

Hi Megan! Thanks for the great review! --Roxie H., Customer Relations Manager

Johnny S. on 08/11/2017
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"Service"
Ok thanks
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 09:37 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/11/2017

Thank you for taking a moment to share your review! We appreciate you!--Roxie H., Customer Relations Manager

Carolyn C. on 08/10/2017
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"Great Job Crain!"
My husband and I had a great experience at Crain. We came in to get an oil change and inspection on a Hyundai Sonata that we recently purchased from a used care dealership. The work got done quickly, great waiting area with cookies, popcorn and refreshments. Lively conversation with the hostess in the waiting area. We'll definitely get all our service done at Crain Hyundai in North Little Rock.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/10/2017 05:00 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/10/2017

Carolyn, what a wonderful review! We continually work to provide the most excellent service. It is all about you guys!--Roxie H., Customer Relations Manager

Willie B. on 08/10/2017
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"They are very timely "
They are very timely
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 10:40 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/10/2017

We are continually working to make sure you receive quality service, and are so happy for your great feedback. Thank you, Willie! We will see you next time!--Roxie H., Customer Relations Manager

Tom G. on 08/09/2017
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"Recall and oil change work "
Great company, Great Service from the beginning to the check out. Jacob was very nice, professional and very knowledgeable. Customer Service rep was very nice--you need to keep her.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 09:29 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/09/2017

Tom, we really appreciate your feedback.  I am happy you enjoyed your experience with us. I will let the team know what an impression they left with you! Come see us again!--Roxie H., Customer Relations Manager

Peggy B. on 08/08/2017
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"Friendly's peoples"
Great
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/08/2017 07:18 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/09/2017

Thank you, Peggy! We appreciate you!!--Roxie H., Customer Relations Manager

Brenda R. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly employee"
Friendly peoples!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 10:51 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/08/2017

Brenda, we really appreciate your feedback! I hope you will come back to see us! --Roxie H., Customer Relations Manager

Verified Customer on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Appointment"
First time I actually had an appointment scheduled, normally I just drive up for service. However, this time an appointment was required. Dropped of car and it was returned within the allotted time. Great service as usual.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 07:29 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/07/2017

Thank you for giving us your feedback. We have done some streamlining to our service department to facilitate timely and efficient service. I hope you visit us again!--Roxie H., Customer Relations Manager

Donna R. on 08/06/2017
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"Donna R"
Excellent and quick
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/06/2017 05:31 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/07/2017

Thank you, Donna! We appreciate you!--Roxie H., Customer Relations Manager

Gregory P. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentive, knowledgeable and thotough"
Great service. Been coming here 13 years.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/04/2017 03:36 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/04/2017

Thank you, so much Gregory! We are glad to have you!--Roxie H., Customer Relations Manager

Dennis M. on 08/04/2017
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"fast work"
in and out quick
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/04/2017 06:53 AM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/04/2017

Dennis, I am so glad we took got you taken care of! Have a great weekend! --Roxie H., Customer Relations Manager

Martin S. on 08/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very friendly "
Crain does a good job of servicing my car. They don't try and force a service or sell me something I don't think I need. You pay a little more but I know they understand my car well.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 08/02/2017 10:20 PM
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Roxie H. at Crain Hyundai North Little Rock responded on 08/03/2017

Thank you, Martin! We appreciate your business and we will see you next time!--Roxie H., Customer Relations Manager

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