Crain Hyundai of Fayetteville


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

859 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.44444/5Overall Rating 2.44444/5rating 2.44444rating 2.44444rating 2.44444
94% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"first oil change"
nice
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/22/2017 04:37 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/23/2017

Thank you for your 5 Star review. It means a lot to our service team that you acknowledged their hard work.
Again thank you.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Michelle D. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, friendly people."
Great service, friendly people.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/22/2017 05:51 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/22/2017

Thank you so much for your kind words and 5 Star review. We appreciate you taking the time to do the review and will work hard to always give you a 5 Star experience.
Once again thank you,
Regards

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
KRISTINA W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Department"
The whole service crew did an amazing job taking care of my vehicle. Extremely pleased!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:42 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/21/2017

Wow, thank you for your kind words and 5 Star review.  I know the service team appreciates hearing from you that you felt they gave you the service you deserve.
Again thank you.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Anthony F. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They fixed my car."
They diiiid it!!! Whooo
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/20/2017 10:57 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/20/2017

Loved your comments.  Thank you so much for your 5 Star review. We sincerely appreciate you taking the time to do the review and for your kind, if not somewhat humorous words.
Thanks again,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Thomas N. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Yes, I trust the staff at the Fayetteville Hyundai. They take very good care of the car plus the clients.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 05:56 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/20/2017

Thank you for your 5 Star review.  Our service team appreciates that you took the time to do the review and that you felt that they deserve the high rating.
Again thank you,
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
DAVID S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and alignment."
The tasks were completed on time and to my satisfaction. You have a nice waiting area and friendly people.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:36 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/19/2017

Thank you so much for your 5 star review.  It really means a lot to Levi and the rest of the service team. As always let us know anytime we can be of service.
Again thank you and your wife.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Timothy L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata Recall"
Everyone was helpful and friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 09:43 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/19/2017

Thank you so much for your 5 Star review and kind words.
We appreciate you taking the time for the survey.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 09/15/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service dept ok"
Service dept ok
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/15/2017 04:45 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/16/2017

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
3381e550b183554098db2e20f8e64479?s=28
Rick M. at Crain Hyundai of Fayetteville responded on 09/16/2017

While we do appreciate your 4 Star review, obviously we didn't give you the 5 Star experience you deserve. We will work harder to meet your expectations. Please feel free to call me in the future if you have questions or concerns.
Again thank you.
Regards

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
WILLIAM W. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied"
Satisfied
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/15/2017 03:55 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/16/2017

Thank you for your 5 Star review. I know it means a lot to our service team to give you the service experience you deserve.
Again thank you.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer "
Great service
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 01:07 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/14/2017

Thank You for your 5 Star review. It means a lot to our service team. They work hard to give you the service you deserve.
Again thank you.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great team, everyone is helpful."
Came in with no appointment and took care of my vehicle. Thanks,
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 10:08 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/14/2017

Thank you so much for your kind words, and 5 Star review.  Our service team works hard every day to provide you the experience and service you deserve.
Again Thank You,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Dennis E. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"There caring nature"
They care about the service they provide
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 06:18 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/14/2017

Thank you for you for taking the time to do our review. It means a lot to the service team when our clients feel they deserve 5 Stars. We will continue to work hard to make sure you have a great experience at Crain Hyundai of Fayetteville.
Again thank you,
Regards

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Good service. they seem to understand "customer service" it is appreciated.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/13/2017 10:17 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/13/2017

What a nice comment.  I know it means a lot to our service team that their efforts are not only noticed but appreciated. Thank you for your kind words.
Best Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Daniel S. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Great friendly people ready to take care of all your needs
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/13/2017 04:27 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/13/2017

Thank you so much for your 5 Star review and kind words. It means a lot to our service team that you had a good experience.
Again thank you.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
DORIS Y. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Good Service"
The service folks were friendly and helpful. They always do a good job.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 03:21 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/12/2017

Thank you for the kind words and 5 Star review.  It means a lot to our service team that they could give you the service that you deserve. 
Again thank you. 
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Patricia N. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attitude!!"
Love these guys!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/12/2017 01:17 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/12/2017

That's what we want to hear! Thank you so much. I know the service team works hard everyday to make sure that you get the
experience you deserve. Thank you so much for your 5 Star review.
Kind Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Michael S. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality cars and Quality service"
Love the cars love the service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 12:09 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/12/2017

Thank you for your kind words and thank you for your 5 Star review.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Thomas S. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Was routinely informed
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 09:47 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/12/2017

Thank you so much for your 5 Star review. I know the service team will work hard to continue to meet your expectations.  
Again Thank You.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, welcoming staff present in Crain Hyundai in Fayetteville"
Too costly in prices.Friendly, very nice staff, especially the manager and Levi who I knew from another dealership.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 06:49 PM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/12/2017

Thank you for your 4 Star review.  While we certainly appreciate your review, obviously we have some work to do to make sure that you have a 5 Star experience with us.  Thank you  for your kind words.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Tina W. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Great service!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/11/2017 05:57 AM
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Rick M. at Crain Hyundai of Fayetteville responded on 09/11/2017

Thank you for your 5 Star review. It means a lot to the team that works hard to provide you a great experience. Thank you for taking the time to do the review.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
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