Family owned and operated since 1978. Service most makes and models. Family owned and operated since 1978. Service most makes and models.
Verified CustomerWe are sorry that you are not happy with the work we have done for you. After looking through your file we see that 3 out of the 4 times you have brought us work it was over a year ago. We wish you had said something sooner so that we could have tried to make you happy.
The mechanic side of the shop... First try... needed a seal replaced for the rear differential on the Suburban... it was leaking. They fixed it... but it only stayed fixed for 1500 miles and started to leak again. Took it to my regular place... he fixed it for half the price and it stayed fixed.
This last time, was a simple brake job. A $600 quote for a brake job is way out of line. You are probably trying to get too much markup on your parts, I don't believe your labor rate is too high. Turns out it did not need 4 new rotors, just two. I went back to my regular repair shop and paid $314 to get it done(a lot less than the 600 you quoted). Your story that all 4 needed replacement did not fly, and brake jobs should rarely run more than $100 per corner... Shame on you. We gave you an extra try because we go to church with you. 4 strikes, you're out.
I am not sure what the deal is over there, but you probably have too much overhead and not enough volume of work to support it. Good luck.