Crest Cadillac Collision Center


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1915 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review 8 months ago
Steve T. on 04/25/2016
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Steve said this business did a good job.
Category: Collision
Service Date: 04/14/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Jenna C. on 04/22/2016
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Jenna said they were really helpful to her. They finished her vehicle ahead of schedule and Tyler was great.
Category: Collision
Service Date: 04/18/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
Luann T. on 04/21/2016
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Luann said the process went smoothly. The business was accommodating and the employees were very professional.
Category: Collision
Service Date: 04/14/2016
Review Created: 04/21/2016
This review was collected via phone interview by Customer Research Inc.
Elliott H. on 04/20/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Elliott said this business extended the vehicle due date several times due to parts delays. It took four or six weeks to repair the vehicle. The repair tracker was unreliable before he received his vehicle and is still sending messages regarding his vehicle. Some personnel were unprofessional and came across as being untruthful. The vehicle has been repaired. For the reasons stated, he would not recommend this business to others.
Category: Collision
Service Date: 04/14/2016
Review Created: 04/20/2016
This review was collected via phone interview by Customer Research Inc.
Cory A. on 04/19/2016
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Cory said his experience with this business was great. They kept him up to date with any delays or changes, and it was really simple. Tyler was great at providing customer service. He would absolutely recommend this facility to others. He chose them because they are the only licensed BMW repair facility in town.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/19/2016
This review was collected via phone interview by Customer Research Inc.
Mark L. on 04/19/2016
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Mark said the repairs took a little too long. It was not their fault because there was a delay in parts. Any information he got, he got because he had called them. They are the only BMW certified facility in the area.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/19/2016
This review was collected via phone interview by Customer Research Inc.
Ruki O. on 04/19/2016
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Ruki said this business did a good job on his vehicle. The vehicle was two days late due to waiting on parts. He was not satisfied with the communication because he had to contact the business to get updates.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/19/2016
This review was collected via phone interview by Customer Research Inc.
Pk B. on 04/18/2016
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P.K. said he is satisfied with this business.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/18/2016
This review was collected via phone interview by Customer Research Inc.
Gwendlyn S. on 04/18/2016
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Gwendlyn said it took longer than what she wanted to get her vehicle back. Her vehicle was sort of ready, it ended up being an extra week due to the insurance company and parts.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/18/2016
This review was collected via phone interview by Customer Research Inc.
Gaye M. on 04/18/2016
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Gaye said this business did a good job on her vehicle. The staff was professional and did what they were supposed to do. She has gone to them in the past and purchased her vehicle at the associated dealership.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/18/2016
This review was collected via phone interview by Customer Research Inc.
Bill L. on 04/16/2016
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Bill said that this business did a very good job on his vehicle. The staff was nice and professional.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Woo C. on 04/16/2016
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Woo said this business was supposed to fix a scratch and it looks like a child did it. She was not satisfied with the quality of the repair due to reasons already stated. She was not part of the estimate process.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Auston S. on 04/16/2016
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Auston said the business got him in quickly and he had a pretty easy experience. His vehicle was ready a week early and he was continually updated. He heard that the facility is good at working on Hondas.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Mary M. on 04/14/2016
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Spoke with Margaret. She said she had a great experience at the business.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Samer Y. on 04/14/2016
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Samer said this business took awhile to get the parts in and when he received his vehicle the battery was dead so he had to charge it. He was not kept updated and he had to do most of the calling to this business.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Terry B. on 04/14/2016
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Terry said she was satisfied with the helpfulness and friendliness of this business. The staff member she worked with was especially helpful because he was able to put her granddaughter's baby seat into her vehicle.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Dwight D. on 04/14/2016
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Dwight said when he got home, he opened the trunk and noticed there was a plastic piece that covers a screw which had been broken. He put duct tape on it and that was the only thing that irritated him.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Dianne B. on 04/12/2016
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Diane said the business has always done a good job and they are very efficient. There was no promise time given, although it was completed in a satisfactory time. The estimate was prepared by her insurance provider.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/12/2016
This review was collected via phone interview by Customer Research Inc.
Sean W. on 04/11/2016
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Sean said this business was friendly, quick, and they communicated well.
Category: Collision
Service Date: 03/27/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
John M. on 04/11/2016
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John said they did a good job.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1915 in total