ReScore Reviews™ (10)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
96% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Dennis S. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Good place
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/22/2017 06:15 PM
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"routine maintenance"
very prompt and thorough.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 06:29 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/20/2017

Thank you for taking the time to post feedback.  If anything else comes up just  give us a call.  Last but not least we appreciate your business.

Jeff Exman
Parts/Service Director
319-291-7321

Gerald N. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and sales"
Always great service! Even the sales person Scott is great during and 5 years after the sale. Thank you!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 07:29 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/15/2017

Gerald,

Thank you for taking the time to complete a review.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321

BONNIEQ M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people are very polite, and try to fix your problem."
They do a nice job with service. Always friendly and professional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 12:28 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/12/2017

Bonnie,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321

Brad M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, fast and courteous!"
I've taken my car to C&S for many years and the service is always great.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 10:41 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/12/2017

Brad,

Thanks for the feedback.  We appreciate your business and look forward to your next vist.

Jeff Exman
Parts/Service Director
319-291-7321

Jessica F. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were very friendly, timely, and wonderful to work with."
I would totally recommend them to anyone I had a wonderful experience with them and will deal with them before anyone else.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 04:20 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/12/2017

Jessica,

Thanks for taking the time to complete a review.  We appreciate the compliments and your time.  If anything else comes up just give us a call.  Last but not least we appreciate your business.

Jeff Exman
Parts/Service Director
319-291-7321

Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent serviceable "
See previous comments
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 01:15 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/11/2017

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321

Stacey B. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A"
Always friendly, efficient, and timely
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 11:56 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/11/2017

Stacey,

It was great seeing you again.  If anything else comes up just give us a call.  Last but not least we appreciate your business.

Jeff Exman
Parts/Service Director
319-291-7321

Mladen G. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
excellent
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 01:58 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/08/2017

Mladen,

Thanks for taking the time to post feedback.  It's always good seeing you.  If anything else comes up you know where to find us.

Jeff Exman
Parts/Service Director
319-291-7321

Marilyn S. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was quick and friendly."
Marilyn S.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/06/2017 03:12 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/07/2017

Marilyn,

Thank you for taking the time to complete a review.  If anything else comes up just give us a call.  Last but not least we appreciate your business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

Janet H. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient and Friendly"
I like the correspondence and reminders through email. The service is efficient and the staff are very friendly. My vehicle was given a thorough check and repair.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/05/2017 05:37 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/05/2017

Janet,

Thanks for taking the time to complete a review.  We appreciate your time and business.  If anything comes up you know where to find us.

Jeff Exman
Parts/Service Director
319-291-7321

LARRY R. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Larry Reynolds "
everything done in a fast manner
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/03/2017 07:26 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/04/2017

Larry,

Thanks for taking the time to post feedback. We appreciate your time and your business. If anything else comes up just give us a call. 

Jeff Exman
Parts/Service Director
319-291-7321

David E. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff, Great Service"
I've always enjoyed dealing with C&S. Things are explained, projected maintenance is broken down. Comfortable waiting area.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/01/2017 01:41 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 09/01/2017

David,

Thanks for the taking the time to complete a review.  We appreciate the compliments and your business.  If anything comes up you know where to find us. 

Jeff Exman
Parts/Service Director
319-291-7321

Robert O. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Awesome
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/30/2017 10:08 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/30/2017

Robert,

Thanks for the feedback.  If anything else comes up just give us a call.  Last but not least we appreciate  your business.

Jeff Exman
Parts/Service Director
319-291-7321

RONALD P. ReScore Review on 08/31/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"always friendly clean"
had a good response back, happy with that.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/29/2017 03:03 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"service has been lot bitter"
not good this time
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/29/2017 03:03 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/29/2017

Ron,

I'll have an advisor reach out to you.

Jeff Exman
Parts/Service Director
319-291-7321

Jeff E., Parts/Service Director at C&S Hyundai responded on 09/01/2017

Ron,

Thank you for following up with us.  I apologize for any extra steps in the process this time and we look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

ANNA C. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly staff"
Great staff to deal with.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 08/28/2017 08:01 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/29/2017

Anna,

Thanks for the feedback.  If anything else comes up just give us a call.  We appreciate your business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

Troy E. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for the free smiles"
No one likes to service their car. But at C &S they love what they do and the smiles are great.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Maintenance
Review Created: 08/28/2017 04:56 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/29/2017

Troy,

Thanks for the feedback.  It's always good seeing you.  We appreciate your business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

Verified Customer on 08/28/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"very let down with service this time"
At this time I would not recommend this shop to anyone.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/28/2017 06:09 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/29/2017

We have tried reaching out to you multiple times after we repaired your vehicle free of charge.  This repair was done as a goodwill gesture solely out of valuing you as a customer.  If there are concerns about your contract I could certainly assist in getting you in touch with the finance department to help answer any questions.  Please give me a call at your convenience to review your concerns.

Jeff Exman
Parts/Service Director
319-291-7321

Frank O. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personalized service"
Never an issue with the Service received, and Jacob is always on top of ensuring that my car care needs are met.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/24/2017 10:21 AM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/24/2017

Frank,

Thanks for the feedback and I'll make sure Jacob reads this.  If anything else comes up you know where to find us.  we look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

Verified Customer on 08/21/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Almost two hours for an oil change! Not acceptable "
For some things
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 01:07 PM
Jeff E., Parts/Service Director at C&S Hyundai responded on 08/21/2017

I'll have an advisor reach out to you.

Jeff Exman
Parts/Service Director
319-291-7321

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