Verified Customer
Ed,
I called and spoke with you shortly after reading your review. First, I am sorry that the car failed it's smog test. It is frustratiing for everyone when this happens. Everyone is always happy and the tech and shop are the greatest! When the car fails, sometimes it is a different story. Your 1990 Honda failed due to excessive tailpipe emissions, namely the co level. My tech does remember speaking with you regarding the failure, and pointed out to you several different possibilities for the high level of co. Yes, the o2 sensor is likely the cause, but there are other things that can cause it as well, which is why we recommend diagnosis, not just throwing parts at the car.
You were not forced to buy a gas cap. You were informed at the time the gas cap was tested that it was failing the test and given the option of buying one from us so that the entire smog test would not need to be run again.
During our conversation you explained that you were in automotive classes at college and were going to repair it your self in school. That is great, it is a good learing experience.
Sadly, the government does not pay us to teach. That is what school is for.
Hopefully you are learning in class the value and importance of a complete diagnostic process. Yes, when you are working on your own car,you can take shortcuts, check on the Internent, and install parts because they might fix the problem. A professional shop that wants to remain in business must do a complete and thourough diagnosis, and we deserve to get paid for it.
This is why diagnosis was recommended to you as the next step.
I am happy for you that the car has passed the smog test.
My earlier response should have said when the car passes, everyone is happy and the tech and the shop are the greatest!
Dan Reshaw
How is it you can hold test results and not tell me why it failed? Or give me two options, both of which leaving me with no car? I felt disrespected and the real issue I had is the attitude of this paperwork guy trying to manipulate me. Telling me he has no idea why my car failed, while holding the test results. Very displeased, not sure I will ever return. The amount of money and time I wasted there, without any help or point in the right direction. 2 days later google tells me it's an o2 sensor ant what my test results mean. To think I could have payed 130 some dollars for this jerk behind a computer to tell me what was wrong, when it took google less time and money is entirely frustrating. My car passed just fine now at a different shop. Totally, completely, 100% displeased and will not return and hope nobody else will either.