ReScore Reviews™ (25)

ReScore
Overall Rating 4.9200032/5Overall Rating 4.9200032/5Overall Rating 4.9200032/5Overall Rating 4.9200032/5rating 4.9200032
Original
Overall Rating 2.36/5Overall Rating 2.36/5rating 2.36rating 2.36rating 2.36
98% Would Recommend
100% Business Response
Latest Review about 5 hours ago
KATHLEEN C. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They treat you right"
Fast and easy service. Great place to do business.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 05/18/2017
Service Type: Repair
Review Created: 05/23/2017 09:45 PM
Philip L. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service"
I would/have recommended them to friends.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/16/2017
Service Type: Repair
Review Created: 05/23/2017 02:20 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/23/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Janice F. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Go above and beyond to find the best way to handle an issue."
Go above and beyond to find the best way to handle an issue.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 05/20/2017
Service Type: Maintenance
Review Created: 05/23/2017 11:06 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/23/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Robert T. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work timely manner"
Friendly people
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/16/2017
Service Type: Repair
Review Created: 05/23/2017 03:37 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/23/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to always respect your time and be the very best at customer service. Our goal is to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Verified Customer on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and easy"
I made an appointment, brought the car in, they called within 24 hours, ordered parts, and were finished quickly! Everything took about 3 days. They were excellent especially compared to every other Hyundai dealer I've been to...
Vehicle: 2007 Hyundai Tiburon
Category: Service
Service Date: 05/17/2017
Service Type: Maintenance
Review Created: 05/22/2017 04:34 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/23/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Maria F. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make you feel like family"
Nice people
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/22/2017 01:38 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/22/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We want everyone to feel like family and we strive to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Verified Customer on 05/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Repairs"
I can always get in for service upon my request
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 05/17/2017
Service Type: Maintenance
Review Created: 05/22/2017 12:03 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/22/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to make this process as convenient and comfortable as possible. We want to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Robert C. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Above and Beyond"
While waiting for my appointment, a (non-Hyundai) service truck in the lot caused some scratches on my rear bumper. I was upset, and the service manager volunteered to have my scratches repaired free of charge while they completed the other work. They also did all of my repairs while I was at work and shuttled me to and from work so that I would not have to wait at the dealership.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 05/11/2017
Service Type: Repair
Review Created: 05/22/2017 10:18 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/22/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and integrity is very important to us. Our goal is to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Judith M. on 05/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"everyone's geniune attitude"
The guys always do a good job
Miss Marge
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/21/2017 05:09 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/22/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Kenneth E. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff and waiting area makes you comfortable. Cookies & coffee are a nice touch."
Only reason don't routinely have service done here is distance. More convenient to do locally.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/11/2017
Service Type: Repair
Review Created: 05/20/2017 09:33 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/20/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
Our hope is every visit to our establishment is enjoyable and comfortable. We strive to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
David E. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly"
yes
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/20/2017 08:48 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/20/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and integrity is very important to us. Our goal is to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Diane H. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly service "
The service team members are very professional and friendly and explained the work being done clearly.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/20/2017 04:37 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/20/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and integrity is very important to us. Our goal is to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Bruce H. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service department "
Yes
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/19/2017 06:28 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/20/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
LARRY P. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
D'Arcy Hyundai continues to provide top quality service.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/19/2017 04:24 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/20/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Bonita L. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great people"
thanks
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/19/2017 01:45 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/19/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Pamela S. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Provides excellent service and very friendly staff."
Provides excellent service and very friendly staff.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Maintenance
Review Created: 05/19/2017 12:09 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/19/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer satisfaction"
Friendly, on time service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/19/2017 04:39 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/19/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to be the very best at customer service, and exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Rocco A. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"See comments"
I have 4 friends that also like D'Arcy auto service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/18/2017 06:21 PM
John W W., Service Manager at D'Arcy Hyundai responded on 05/19/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We appreciate your business, loyalty and referrals. We will continue to do our best to exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Emily B. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always, always, helpful"
excellent service
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 05/09/2017
Service Type: Maintenance
Review Created: 05/18/2017 09:40 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/18/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to offer the best customer service and always exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
Ellen F. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding "
D'Arcy is outstanding!
Very happy with my car!
Very happy with service!
A great team of friendly professionals!
Highly recommend
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/17/2017 06:11 AM
John W W., Service Manager at D'Arcy Hyundai responded on 05/17/2017

Thank you for your feedback on your recent D'Arcy Hyundai Service experience, this is how we improve to better serve you.
We strive to offer the very best customer service and always exceed your expectations with every visit. Thank you for your continued patronage.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com
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