ReScore Reviews™ (5)
South Jordan, UT 84095
Thank you for your trust and for your business! Thank you for taking the time for the review.
Thank you for the review! Very happy to be able to get your vehicle serviced quickly for you. We appreciate your business.
Thank you so much for the review! We appreciate you and your continued business!
Thank you for the great review! We appreciate you and look forward to keeping your vehicles safe and reliable. Thank you for your continued business!
Thank you for the great review! We depend on our relationships with our customers and really appreciate that you recognize the difference between a local independent family business and a chain store. Thank you for your continued business!
Very happy to hear it is working well for you! They can be a little tricky sometimes. Thank you for the review and your continued business!
Thank you for the great review! It is always good when a repair turns out to be something simple.
Thank you so much for the review! We really appreciate your business over the years.
Thank you for the review and your continued business - we appreciate you!
Thank you for the great review! We really appreciate your business and look forward to many more years of taking care of your vehicles!
Thank you for the great review and for your business! We really appreciate our long time customers!
problem. After checking brakes, they discovered I needed the rear brakes replaced. Glad they check the total operation of a car. My Dear wife drives this
Thank you for the review and your business! We are very happy to keep you and your wife safe and confident with your vehicles.
We appreciate you taking the time to bring this to our attention. We value you as a client and rely on honest feedback to better serve you. We certainly apologize for the lack of communication on our part and definitely do not ever want you to feel ignored. We now have an opportunity to improve in this area. We will contact you to hopefully clear up the miscommunications. It is extremely important to us that you feel confident and comfortable with our services. Thank you for your continued business and understanding. If you feel so inclined, we hope that you will reconsider your rating.
After reviewing your history, the only brake work that was ever done here was your rear brakes in May of 2009. It is not recommended you drive the car too much with the brakes shot. I would take it up with whatever place passed them. Your vehicle was checked out thoroughly by a very experienced technician to confirm the heater core issue. We certainly apologize if things were not put together properly after inspection - we would have absolutely made it right with you if we had been given the opportunity. We are always ready and willing to do whatever is necessary to keep things right with out clients. We would have been very happy to recheck your car and even show you the brakes had we known you had any questions. Please reconsider your rating - we always will take care of any problems, we just need to have the opportunity.
When you called and asked about the test you wanted, you were asked what your symptoms were. You stated that the vehicle would overheat and temperature would fluxuate. A restricted exhaust would not cause that symptom. We suggested that you have the symptom diagnosed for the same charge as the exhaust test. We really don't like our clients to waste their money, so we try to be as effective as possible with the money and time spent. You were told up front how much the test would be and chose to have the exhaust tested anyway. We also block tested the vehicle for no charge to ensure there was no issue with the head gaskets (which could cause overheating and requires equipment to test). It would have been helpful to have your mechanic communicate with us to ensure exactly what he needed. We will perform any test you request and did so, we just don't like to see our clients waste money on a test that will not help them solve their symptom. At least you now know that the block test passed both tests (for no charge) and your exhaust has no back pressure. Thank you for the feedback. In light of this information, we ask that you reconsider your review rating. We take this and our customer service seriously.