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Doc Able's Auto Clinic, Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,111 Reviews)
95
Write a Review
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Score Details

5 stars
90%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Taking care of our community, one car at a time. We are complete care for your car! Family Owned and Operated. Serving Evanston, Rodgers Park, Skokie and surrounding areas. Taking care of our community, one car at a time. We are complete care for your car! Family Owned and Operated. Serving Evanston, Rodgers Park, Skokie and surrounding areas.

Categories
Auto Repair, Oil Change, Tire Sales and Repair
Contact
(847) 475-3600
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
936 Chicago Ave Evanston, IL 60202
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Doc Able's Auto Clinic, Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,111 Reviews)
Write a Review
Recent Reviews
KB
gravatar
KRISTA B.
Evanston, IL
Honda Civic
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2016
verified customerVerified Customer
Overcharged for very small items; long-time, loyal customers should be "taken care of" better than that
I felt that the small job of clipping the splash guard back under the front bumper and replacing a burnt out headlight bulb should not have cost $90+ !! I understand the cost of supplies but to charge two quarter hours of labor for such small work (I would have replaced the bulb myself if I didn't have a shoulder injury) is not how a longtime loyal customer should be treated for their years of business. I'm tired of being overcharged. Moreover, I should have been made aware what the cost of labor might amount to before the work was done. I called a nearby garage and got an over-the-phone estimate to compare: hands down a much better deal.
Not Recommended
Pete R., Owner from Doc Able's Auto Clinic, Inc responded on 01/26/2016 02:49 PM

Hi Krista,

I have been trying to contact you via phone and email, but have not been able to get in touch. I am sorry that you feel that you were overcharged and I know that you have been a good customer of ours for several years. If you have the time please contact me and we can discuss the half hour of labor that you were charged for replacing the light bulb and fastening your broken chin spoiler.

Thanks,

Pete E. Rosquete
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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