Don Massey Collision Center


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

796 Reviews

95% Would Recommend
Latest Review over 1 year ago

Rita B. on 07/06/2015
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Rita said the business went above and beyond. The manager was amazing, They know how to provide good customer service. The vehicle was delayed over a parts delay but was not sure exactly how much longer it took.
Category: Collision
Service Date: 06/24/2015
Review Created: 07/06/2015
This review was collected via phone interview by Customer Research Inc.
Jennie P. on 07/03/2015
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Jennie said the business got the vehicle done when they said they would, however, they oversprayed the windows.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/03/2015
This review was collected via phone interview by Customer Research Inc.
Joe G. on 07/01/2015
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Spoke with Carolyn. She said all the people there are competent. If they left, she would follow them. She is pleased with the work they do and their professionalism.
Category: Collision
Service Date: 06/29/2015
Review Created: 07/01/2015
This review was collected via phone interview by Customer Research Inc.
Amanda H. on 06/29/2015
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Amanda said the business did everything really well. It was professional and fast. It was great.
Category: Collision
Service Date: 06/15/2015
Review Created: 06/29/2015
This review was collected via phone interview by Customer Research Inc.
Jimmy T. on 06/23/2015
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Spoke with Stacy. She said it was several days late and they did not give a reason. She had to call to find out if her vehicle was ready and they did not keep her informed. The price was considerably higher than the estimate. The communication was poor at the business. However, she would recommend them because they did a good job.
Category: Collision
Service Date: 06/17/2015
Review Created: 06/23/2015
This review was collected via phone interview by Customer Research Inc.
Christopher A. on 06/17/2015
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Christopher said this business has great service and they are nice, but there was no communication between dropping off the vehicle and picking it up.
Category: Collision
Service Date: 06/08/2015
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
John M. on 06/15/2015
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John said everything was good. It was done on time and the quality was fine. There was no need to be kept informed. The estimator was a nice guy and they were very professional.
Category: Collision
Service Date: 06/05/2015
Review Created: 06/15/2015
This review was collected via phone interview by Customer Research Inc.
Elliott R. on 06/15/2015
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Elliot said this business finished his vehicle in a timely manner.
Category: Collision
Service Date: 06/09/2015
Review Created: 06/15/2015
This review was collected via phone interview by Customer Research Inc.
Gregory B. on 06/13/2015
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Gregory said Joe is really good to work with.
Category: Collision
Service Date: 06/04/2015
Review Created: 06/13/2015
This review was collected via phone interview by Customer Research Inc.
John S. on 06/13/2015
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John said this business is very professional. They got him in and out when they said they would. They did a great job. Mr. Markovich was great.
Category: Collision
Service Date: 06/09/2015
Review Created: 06/13/2015
This review was collected via phone interview by Customer Research Inc.
Tony H. on 06/11/2015
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Tony said the business provide the best and exceptional service.
Category: Collision
Service Date: 06/10/2015
Review Created: 06/11/2015
This review was collected via phone interview by Customer Research Inc.
Richard J. on 06/11/2015
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Richard said this business was good and they are better than most facilities he has used.
Category: Collision
Service Date: 06/10/2015
Review Created: 06/11/2015
This review was collected via phone interview by Customer Research Inc.
Saul P. on 06/08/2015
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Saul said they did a really good job and he is very happy.
Category: Collision
Service Date: 05/26/2015
Review Created: 06/08/2015
This review was collected via phone interview by Customer Research Inc.
John L. on 06/08/2015
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John said this business answered his questions and finished everything on time. They did everything according to plan.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/08/2015
This review was collected via phone interview by Customer Research Inc.
Pradip P. on 06/05/2015
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Pradip said they did an excellent job.
Category: Collision
Service Date: 05/27/2015
Review Created: 06/05/2015
This review was collected via phone interview by Customer Research Inc.
Amy F. on 06/04/2015
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Amy said this business was okay, but her vehicle was 5 days late due to parts delay. They were unaware of the extent of the damage until they took apart the vehicle. She is unsure if she was satisfied with the communication because she had to initiate contact on several occasions during the repair.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/04/2015
This review was collected via phone interview by Customer Research Inc.
Jamal W. on 06/02/2015
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Spoke with Giselle. She said this business is friendly and repaired her vehicle quickly.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/02/2015
This review was collected via phone interview by Customer Research Inc.
Dustin L. on 06/02/2015
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Spoke with Meagan. She said this business did not give her a promise time, but it took one or two days longer than she expected because the insurance company needed to give this business an approval. She was not kept adequately informed. They did not call her, but they called her husband even though she did not give them his number. They also did not call until the vehicle had already been there for a week. She was not satisfied with the communication for this reason.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/02/2015
This review was collected via phone interview by Customer Research Inc.
Arthur V. on 06/01/2015
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Arthur said this business was very willing to take care of his vehicle. They were very cost effective.
Category: Collision
Service Date: 05/21/2015
Review Created: 06/01/2015
This review was collected via phone interview by Customer Research Inc.
Lori H. on 05/28/2015
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Lori said this business did what they said they were going to do. They finished when they said they would finish and they did a good job.
Category: Collision
Service Date: 05/15/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.
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