ReScore Reviews™ (29)

ReScore
Overall Rating 3.7241403/5Overall Rating 3.7241403/5Overall Rating 3.7241403/5rating 3.7241403rating 3.7241403
Original
Overall Rating 1.7931/5rating 1.7931rating 1.7931rating 1.7931rating 1.7931
90% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Carlos A. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer "
It's always a pleasure bringing my Hyundai Santa Fe in for maintenance at Doral Hyundai
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:47 AM
Frank G., Service Manager at Doral Hyundai responded on 08/17/2017

Hello Carlos, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees take sometime to to great you."
Overall i was not angry but i was in a hurry and my time is very valuable
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/17/2017 03:34 AM
Frank G., Service Manager at Doral Hyundai responded on 08/17/2017

Hello, the staff and I thank you very much for giving us a positive review. I don't know what the white spackle can be, but please come by so we can clean it off. Thanks again, we appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Lurline V. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance and recalls"
Recalls and maintenance was performed except for one of the recalls because that they run out of some part that they needed to perform this recall. Which I'm still waiting to be notified if they received it.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/16/2017 08:04 AM
Frank G., Service Manager at Doral Hyundai responded on 08/16/2017

Hello Lurline, the staff and I thank you very much for giving us a positive review. The part for the recall is still not here. I heard that we might be receiving them tomorrow. I'm sure that if they do, Juan will put one aside for you. If you like, call him tomorrow after 1:00pm at 305-431-0853 and he'll let you know. Thanks again, we appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good workers"
very close to my house
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:33 PM
Frank G., Service Manager at Doral Hyundai responded on 08/16/2017

Hello, the staff and I thank you for taking the time to give us a review. We appreciate your patronage.



Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Woodrow W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Nice Service"
Juan Castillo was very professional, very kind and provided the right service in a timely manner. I'm very happy with Doral Hyundai.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 04:40 PM
Frank G., Service Manager at Doral Hyundai responded on 08/16/2017

Hello Woodrow, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good and timely"
They understand pretty well that I was in a hurry and made everything within their reach to get my car ready in a couple hours.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 02:24 PM
Frank G., Service Manager at Doral Hyundai responded on 08/15/2017

Hello, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Emilio R. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"God service people"
Good service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:50 AM
Frank G., Service Manager at Doral Hyundai responded on 08/15/2017

Hello Emilio, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.


Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great service and price
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 10:58 AM
Frank G., Service Manager at Doral Hyundai responded on 08/15/2017

Hello, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Timothy S. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
I highly recommend your service department, especially Mr. Juan Castillo.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 07:40 PM
Frank G., Service Manager at Doral Hyundai responded on 08/15/2017

Hello Timothy, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good and fast service"
Good and fast service. Very good customer service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/14/2017 08:18 AM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service was very fast. "
The service was great. Didn't have to wait too long.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/14/2017 07:41 AM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Julian Y. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gre at service advisor"
Love my genesis
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 03:31 AM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello Julian, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good "
good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/12/2017 08:55 PM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello, the staff and I thank you very much for taking the time to give us a review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Eugenio L. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT"
GREAT
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 08:43 AM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello Eugenio, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Enrique G. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Despite our unhappiness with the car they tried to explain the problem. We do not consider it their fault. "
Terribly unhappy with the timing belt problem which was already explained.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 07:11 AM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello Mr. Gonzalez, timing belts, drive belts, and any rubber part can and will deteriorate with time, not only miles. If the timing belt shows signs of deterioration it is best to replace it.



Best regards,

Frank Gonzalez
Cesar H. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/12/2017 05:01 AM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello Cesar, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Felix U. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and the team"
Yes
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:46 PM
Frank G., Service Manager at Doral Hyundai responded on 08/14/2017

Hello Felix, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Luis B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Juan is the best"
i wiil recommend it
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 12:50 PM
Frank G., Service Manager at Doral Hyundai responded on 08/11/2017

Hello Luis, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire"
Good service
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:09 AM
Frank G., Service Manager at Doral Hyundai responded on 08/11/2017

Hello, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
Maria R. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent professional service on a timely basis"
Scheduled maintenance done promptly; mechanic discovered a couple of things outside of the normal things to be done, and those were taken care of immediately.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:33 AM
Frank G., Service Manager at Doral Hyundai responded on 08/11/2017

Hello Maria, the staff and I thank you very much for giving us a positive review. We appreciate your patronage.

Best regards,

Frank Gonzalez
Service Manager
305-591-5431
frank.gonzalez@doralhyundai.com
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