Downey Car Care Center


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

296 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
95% Would Recommend
Latest Review 1 day ago
KENNETH H. on 09/17/2017
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"Oil change car wash"
I was very pleased with the kind people
Vehicle: Ford Super Duty F-250 SRW
Service Date: 09/16/2017
Review Created: 09/17/2017 03:39 PM
DAVID W. J. on 09/14/2017
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" great work"
I like the personality and quality of work they give you Shawn is good
Vehicle: INFINITI I35
Service Date: 09/12/2017
Review Created: 09/14/2017 06:37 PM
Alejandvd M. on 09/08/2017
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Alejandvd said he likes the interaction the representatives have with him. They are always willing to help, and they have a great attitude when they greet him. They provide excellent service and the products they use are good quality, as well.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/05/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Joe C. on 09/08/2017
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Joe said this business delivered his vehicle before the promised date.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/05/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Silvia C. on 09/07/2017
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Spoke with Letti. She said she doesn't go any place else to get her oil changed.
Vehicle: Toyota Highlander
Category: Service
Service Date: 09/04/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
VALENTIA V. on 08/29/2017
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"Comfortable waiting room with coffee and treats:) Honest and pricing is excellent!"
Like that needed service on my car was not pushed. Just given information and then allowed to make my own choice.
Vehicle: Honda Civic Cpe
Service Date: 08/29/2017
Review Created: 08/29/2017 09:17 PM
Derek K. on 08/28/2017
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Derek said he had a really good experience with this business. He mentioned that he has been going to them for a while, and since he has found that they provide good service. He already refers others to them.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 08/24/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
TONY G. on 08/25/2017
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"Good service "
Good service they guys here know what there doing it's fast there busy but when there busy you know that means the business is good
Vehicle: Honda Accord Sdn
Service Date: 08/23/2017
Review Created: 08/25/2017 08:43 PM
EDITH N. on 08/24/2017
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"Always so clean & fast service "
Good customer service
Vehicle: Toyota Prius
Service Date: 08/22/2017
Review Created: 08/24/2017 08:05 PM
Marin K. on 08/17/2017
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Marin said she has been a customer of theirs for quite some time and they have never taken advantage of her.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/02/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Elijah W. on 08/10/2017
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Elijah said this business was fast and efficient.
Vehicle: Toyota Matrix
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Pixie N. on 08/08/2017
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Pixie said this business always makes her feel like she is family. They check everything. They are really friendly and thorough.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 08/05/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Lane N. on 08/08/2017
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Lane said he was very happy with the excellent, prompt and good service this business provided. He was very satisfied with everything the employees did.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 08/06/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
MARY ANN M. on 08/07/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"over charges!"
Horrible, over charges... $39 oil change ends up costing $60....what? Never going back
Vehicle: Hyundai Sonata
Service Date: 08/05/2017
Review Created: 08/07/2017 08:18 PM
Omid L., Vice President at Downey Car Care Center responded on 08/08/2017

Hi Mary Ann,
We are so sorry for the misunderstanding. We looked at your invoices and on your two previous invoices you got the car wash for free due to the promotion we had at the time and on this invoice you were charged for the car wash. We apologize that this was not comunicated to you better. We like to offer you a free Diamond wash for you to use at your convenience with our apologies for this misunderstanding. Please contact me at omid@dowenycarwash.com so I can set that up for you. Thank you for your feedback and we look forward to hearing from you soon.

Bryan B. on 08/07/2017
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Bryan said he always uses this business and they always take care of him.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 08/04/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
EBBI A. on 08/04/2017
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"EA"
Good jibe done
Vehicle: BMW X5
Service Date: 08/03/2017
Review Created: 08/04/2017 10:40 AM
CRISTAL A. on 08/01/2017
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"Very friendly "
Yes
Vehicle: Honda Accord Sdn
Service Date: 07/31/2017
Review Created: 08/01/2017 07:19 AM
Martin M. on 07/26/2017
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Martin said he got there late and he couldn't get one of the jobs done.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 07/23/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
DAVID M. on 07/24/2017
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"Second to none service!"
Went in and told the guys what I needed and to take a look at a problem I was having. They did the job and told me what the problem is. Thanks guys!
Vehicle: Nissan Altima
Service Date: 07/22/2017
Review Created: 07/24/2017 02:53 PM
Nadine M. on 07/22/2017
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Nadine said this business was very friendly, helpful, and affordable.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 07/19/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 296 in total