Downtown LA Motors Mercedes-Benz

Have three cars with service advisor Barry Murphy. Two are older, the third one is still under full warranty. No need to worry about warrantied cars. You want to pay attention, when you keep cars in good appearance and working conditions, which are older. From a parts point Mercedes has always taken pride in a solid parts supply policy for older cars. They deliver even rare parts for older cars quickly. In regard to the dealer and service advisor Barry, I could not wish for a better partner. Needed repairs are explained; I am told, what to plan for in maintenance and potential repairs in the near future, super convenient loaners are provided. Barry even takes pictures of more serious repairs on the older cars. He explains repair jobs in a way I understand - I am not a mechanic.
I am a nerd in regard to cars and can probably be difficult. It is my job to let the dealer representative know, what I expect. Provided I am reasonable, informed, civilized and courteous I can expect excellence from the dealer. Which in the case of Downtown LA Motors Mercedes I have consistently received over the years.

Unfair practice all customers should be treated equal and this does not appears to be the case

Ruben said he was more than satisfied with the service they provided. He said he likes the idea of loaner vehicles.

Victor said this business is the best.

Ching said the business did a good job.