East Ridge Transmission & Total Car Care


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

586 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 15 days ago
KOURTNEY N. on 08/04/2017
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"Nissan Rogue"
My visit was fine. I just wish that I had a better outcome as far as Nissan Rogues having horrible transmissions.
Vehicle: Nissan Rogue
Service Date: 08/04/2017
Review Created: 08/04/2017 09:30 PM
Michael M. on 08/02/2017
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Michael said his family has used them for awhile, and they recommended him. This was his first visit. They did a perfect job. He is happy with the work done on his vehicle. The vehicle drives very well.
Vehicle: Jeep CJ7
Category: Service
Service Date: 07/28/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Pat M. on 08/01/2017
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Pat said they do excellent work but they are a little expensive.
Vehicle: Isuzu Axiom
Category: Service
Service Date: 07/31/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
KIN S. on 07/30/2017
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"Thanks for your kind and attentive meeting when I came through your door. It's nice to have someone you can trust to do what they say they will do."
You helped with my tire problems and finished the work ahead of the time you predicted it would take.
Vehicle: Mazda MX-5 Miata
Service Date: 07/28/2017
Review Created: 07/30/2017 10:45 AM
Todd M. on 07/29/2017
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Todd said his clutch pedal was kind of soft and they didn't argue about it. They took him to work and there was no hassle.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/27/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Michael A. on 07/28/2017
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Michael said they do good work.
Vehicle: Volkswagen Jetta Wagon
Category: Service
Service Date: 07/26/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Francis H. on 07/22/2017
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Frances said she would recommend the business.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/21/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Hannah K. on 07/20/2017
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Hannah said this business was top-notch. She has been visiting them for a long time. They are so nice and kind. They will even go and pick her up.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/19/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
RITA H. on 07/19/2017
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"Honest and reliable "
Everyone there is very honest and reliable. Never feel like they try to sell you anything unnecessary.
Vehicle: Saturn Outlook
Service Date: 07/18/2017
Review Created: 07/19/2017 04:53 AM
Marie S. on 07/19/2017
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Marie said she was told it would take 5-6 hours. The repair actually took 9 hours. Had she known how long it was going to take, she would have made other arrangements.
Vehicle: Mercury Monterey
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Tim S. on 07/18/2017
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Tim said they kept his vehicle a little longer than he thought they should have kept it.
Vehicle: Nissan Quest
Category: Service
Service Date: 07/12/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
WENDY D. on 07/17/2017
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"Employees & service "
Great Service
Vehicle: Hyundai Accent
Service Date: 07/17/2017
Review Created: 07/17/2017 08:52 PM
ALBERT L. on 07/17/2017
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"Good job"
No complaints
Vehicle: Subaru Forester
Service Date: 07/14/2017
Review Created: 07/17/2017 08:27 AM
Charles F. on 07/14/2017
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Charles said he is a returning customer because he has confidence in their very good service and cleanliness.
Vehicle: Honda Odyssey
Category: Service
Service Date: 07/13/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
MIKE D. on 07/09/2017
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"Transmission work"
Wished I had started here several years ago instead of the competition on brainerd rd. Would have saved me a lot of money, grief and heartache. Great folks...honest and trustworthy.
Vehicle: Mazda Tribute
Service Date: 06/30/2017
Review Created: 07/09/2017 06:32 AM
Jacob B. on 06/29/2017
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Jacob said this business was very customer focused and their service was great. The prices were good.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/28/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
Vicki M. on 06/27/2017
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Vicki said this business was cost effective. They had good communication and a comfortable waiting area. She wanted to thank the business.
Vehicle: Dodge Dakota
Category: Service
Service Date: 06/26/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Cedric H. on 06/23/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
Cedric said when his vehicle broke down, AAA recommended his vehicle to be towed to this business. They kept it for 1 and a half days, and then told him they could not repair it. He said AAA was at fault for the situation.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 06/20/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Sreenu P. at East Ridge Transmission & Total Car Care responded on 06/27/2017

Cedric, The length of time we had you car was due to working you vehicle into our packed schedule and performing test to see what was going on with your car. We apologize it took that long. Thanks for the opportunity to serve you.

Dana T. on 06/23/2017
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Dana said he checked around, and the business had the best warranty. He had no problems with them at all.
Vehicle: Dodge Dakota
Category: Service
Service Date: 06/19/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Roycalyn J. on 06/23/2017
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Roycalyn said the service was great at the business. Everyone was nice, and they explained everything they did.
Vehicle: Jeep Commander
Category: Service
Service Date: 06/22/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
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