East Ridge Transmission & Total Car Care


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

593 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 21 days ago
LASHAWNDA R. on 09/01/2017
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"I wouldn't trust my transmission with anyone else."
ERT has been nothing but honest with me since day 1. July 2016 the transmission in my Honda Odyssey went out. I called and talked with Casey who gave me an estimate and that they offer 100,000 mile or 3 year warranty on their rebuilds. It was a no brainier to choose ERT. I dropped the van off then headed out of state with my husband. ERT constantly stayed in touch with me the whole time. They would call and update me and when they found a broken motor mount they asked if they could go ahead and fix it since the transmission was out and it would save me money if they went ahead and took care of it. ERT had completely rebuilt my transmission and replaced my motor mount in 3 days. I was amazed!!!
3 months later I get a free oil change in the mail so I call ERT and go. While there they went ahead and checked the transmission and found a cylonoid had gone bad. They asked me to bring the van back another day which I did. They had it fixed in 1 hour or longer and didn't charge me a cent. 1 year later I have to take the van back in for the yearly transmission check. They find that I have a tiny transmission fluid leak and ask if I can bring the van back another day to have it fixed. I took it back they fixed it in 1 hour. These guys are HONEST. Who else would fix a tiny oil leak or even tell you a cylonoid in your transmission has went bad? I didn't have a clue of these problems. Plus I haven't paid a cent for these services.
When ERT says 100,000 mile or 3 year warranty that's what they mean. Yes it cost me $3500 for a rebuild but that's about right for a front wheel drive vehicle. You can't beat their work, honesty, quickness, and warranty. I hope this will help others who are like I was and was a little hesitant to spend so much money on your rebuild.
Vehicle: Honda Odyssey
Service Date: 08/16/2017
Review Created: 09/01/2017 03:12 PM
DEBBY B. on 08/25/2017
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"Honest, friendly service"
Appreciate the confidence we can place in this establishment.
Vehicle: Ford Police Interceptor
Service Date: 08/25/2017
Review Created: 08/25/2017 08:18 PM
Karen B. on 08/10/2017
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Karen said this business was excellent.
Vehicle: Ford Explorer
Category: Service
Service Date: 08/09/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Carl W. on 08/10/2017
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Carl said he was pretty satisfied.
Vehicle: Ford Expedition
Category: Service
Service Date: 08/09/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Joseph H. on 08/09/2017
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Joseph said they forgot to plug in a few things like his 4-wheel drive so he will need to return for follow-up work, but he would recommend them to others.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 08/04/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Stan D. on 08/09/2017
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Stan said he has been very happy. He chose the facility because of the warranty they offer. The staff did a good job.
Vehicle: Land Rover LR3
Category: Service
Service Date: 08/04/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Ryan J. on 08/09/2017
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Ryan said he had no problems with the good service.
Vehicle: Ford F-150
Category: Service
Service Date: 08/04/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
KOURTNEY N. on 08/04/2017
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"Nissan Rogue"
My visit was fine. I just wish that I had a better outcome as far as Nissan Rogues having horrible transmissions.
Vehicle: Nissan Rogue
Service Date: 08/04/2017
Review Created: 08/04/2017 09:30 PM
Michael M. on 08/02/2017
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Michael said his family has used them for awhile, and they recommended him. This was his first visit. They did a perfect job. He is happy with the work done on his vehicle. The vehicle drives very well.
Vehicle: Jeep CJ7
Category: Service
Service Date: 07/28/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Pat M. on 08/01/2017
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Pat said they do excellent work but they are a little expensive.
Vehicle: Isuzu Axiom
Category: Service
Service Date: 07/31/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
KIN S. on 07/30/2017
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"Thanks for your kind and attentive meeting when I came through your door. It's nice to have someone you can trust to do what they say they will do."
You helped with my tire problems and finished the work ahead of the time you predicted it would take.
Vehicle: Mazda MX-5 Miata
Service Date: 07/28/2017
Review Created: 07/30/2017 10:45 AM
Todd M. on 07/29/2017
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Todd said his clutch pedal was kind of soft and they didn't argue about it. They took him to work and there was no hassle.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/27/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Michael A. on 07/28/2017
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Michael said they do good work.
Vehicle: Volkswagen Jetta Wagon
Category: Service
Service Date: 07/26/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Francis H. on 07/22/2017
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Frances said she would recommend the business.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/21/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Hannah K. on 07/20/2017
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Hannah said this business was top-notch. She has been visiting them for a long time. They are so nice and kind. They will even go and pick her up.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/19/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
RITA H. on 07/19/2017
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"Honest and reliable "
Everyone there is very honest and reliable. Never feel like they try to sell you anything unnecessary.
Vehicle: Saturn Outlook
Service Date: 07/18/2017
Review Created: 07/19/2017 04:53 AM
Marie S. on 07/19/2017
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Marie said she was told it would take 5-6 hours. The repair actually took 9 hours. Had she known how long it was going to take, she would have made other arrangements.
Vehicle: Mercury Monterey
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Tim S. on 07/18/2017
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Tim said they kept his vehicle a little longer than he thought they should have kept it.
Vehicle: Nissan Quest
Category: Service
Service Date: 07/12/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
WENDY D. on 07/17/2017
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"Employees & service "
Great Service
Vehicle: Hyundai Accent
Service Date: 07/17/2017
Review Created: 07/17/2017 08:52 PM
ALBERT L. on 07/17/2017
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"Good job"
No complaints
Vehicle: Subaru Forester
Service Date: 07/14/2017
Review Created: 07/17/2017 08:27 AM
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