ReScore Reviews™ (4)
We do sincerely apologize for the inconvenience of our alignment machine being broken during the time of your appointment. Not only was it an inconvenience to you, but to the several other customers who had appointments for alignments that day. Again, we apologize for that inconvenience. The book time that is listed for a headlight adjustment is .6, the amount of time that was charged to you was .4 because the process went quicker than planned, we passed the savings on to you. If you are dissatisfied with how the headlights are aiming, we would love the opportunity for you to schedule an appointment so we can re align the lights at no charge to you. As far as the brake lines on the Jeep, we felt as though the amount of rust on the vehicle, would lead to much larger repairs. We did an inspection on the vehicle and visibly saw how much rust was under the car and declined further working on the vehicle. Also please note that again, there was no charge to you for our inspection on the vehicle. Our customers safety and satisfaction is most important at our shop, if you are dissatisfied with the headlight adjustment, again, please don't hesitate to bring the truck back at no charge, and we will re align your headlights.
Spoke with Julie last week in hopes to re evaluate the VW personally. Julie expressed her concerns and agreed to speak with her husband to set up a time to bring the vehicle back in for the three of us to inspect the left front ball joint together. Still waiting for Julie or Gary to set up the appointment.