Eastside Automotive & Tire


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

386 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 28 days ago
Siraj L. on 07/26/2017
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Siraj said the service was good at the business.
Vehicle: Toyota Camry
Category: Service
Service Date: 07/22/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Rami O. on 07/26/2017
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Rami said this business has good prices.
Vehicle: Oldsmobile Cutlass Ciera
Category: Service
Service Date: 07/22/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Ryan S. on 07/23/2017
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Ryan said the business took care of him quickly.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 07/20/2017
Review Created: 07/23/2017
This review was collected via phone interview by Customer Research Inc.
Nami N. on 07/19/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Nami said the first time she visited the business, the staff told her there was a problem with the vehicle and it would cost $1000 to repair. She spoke with her son and he said she didn't have to do the repair. He told her that the price was expensive. The second time she was there, they didn't say anything about the problem they mentioned the last time. Also, the staff member didn't smile at her at all. She let them know that she had a Groupon deal for an oil change and the staff member forgot about it. She doesn't know if they are honest or not but the business is conveniently located.
Vehicle: Toyota Prius
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Laurie C. on 07/15/2017
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"Pleasantly doable car maintenance."
Free knowlegable advice about cars.Friendly, honest, clean, prompt service.
Vehicle: Honda CR-V
Service Date: 07/13/2017
Review Created: 07/15/2017 06:35 AM
Sheri W. on 07/15/2017
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Sheri said she loves this business. She always has a good experience. The front desk associate is very friendly and nice. They are trustworthy and she will go to them forever. There was an issue with another customer and they were upset about an oil change. The front desk associate was so calm and he ended up resolving the matter with the upset customer. She highly recommends this business.
Vehicle: Volvo V50
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Lori S. on 07/11/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lori said she had tire rods put on her vehicle and this business acted as if it was her fault that the warranty had been expired for 6 months. They went ahead and used the warranty but she was disappointed with the way they treated her as a female.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 07/06/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Team Eastside A. at Eastside Automotive & Tire responded on 07/24/2017

Lori,
You are correct your 2 year warranty had expired yet we still repaired it at no cost to you.  You asked what could of caused a premature failure and i mentioned that simple bumping a curb to hard would cause that.  We treat all the customers the same.  You left happy.  

Sarah A. on 06/30/2017
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Sarah said this was her first time going to this business and they made it super easy. They were quick and efficient.
Vehicle: Ford Escape
Category: Service
Service Date: 06/23/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Earl S. on 06/24/2017
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Earl said he is happy this business, and they were able to help him out. They got him in and out pretty fast.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/23/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Delmer T. on 06/24/2017
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Delmer said the business did the work on time and they offered a loaner vehicle.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/23/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Sarah T. on 06/21/2017
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"Amazing "
I have been coming to this auto shop for a while now found them through Groupon and have been going to them ever sense and would only take my car to them.
Vehicle: Toyota Camry Solara
Service Date: 06/20/2017
Review Created: 06/21/2017 11:08 PM
Mary N. on 06/09/2017
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Spoke with Mary's husband. He said this business provided good service but they had high prices.
Vehicle: Suzuki Grand Vitara
Category: Service
Service Date: 06/06/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Rose V. ReScore Review on 06/14/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rose said she was not upset with the business just the amount of time it took
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Rose said the repair took about 3 days longer than she was originally quoted because they were sent an incorrect part. This business did pay for her to have a rental vehicle.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Team Eastside A. at Eastside Automotive & Tire responded on 06/09/2017

Rose,

After everything we did to get the car fixed correctly, we were sent an incorrect part that led to a 3 star review.  Im very sorry you were not happy with our service.   I really have no idea what we could of done better to make this situation a 5 star.  

Mike B. on 06/06/2017
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Mike said this business was prompt. They provided him with a good deal on the price.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 06/03/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. on 06/02/2017
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Jay said he would recommend this business for service.
Vehicle: Honda CR-V
Category: Service
Service Date: 05/30/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
ERIC H. on 06/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replace lower control arms"
As always, great job and fair price.
Vehicle: Volvo XC90
Service Date: 05/30/2017
Review Created: 06/01/2017 10:51 AM
Emma B. on 05/19/2017
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Emma said she was happy with the service this business provided.
Vehicle: Honda Accord
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Anne D. on 05/19/2017
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Anne said they did a good job.
Vehicle: Lexus RX 330
Category: Service
Service Date: 05/18/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Natalia D. on 05/16/2017
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Spoke with Natalia. She said she enjoys going to the business and she appreciates all that they do.
Vehicle: Subaru Forester
Category: Service
Service Date: 05/13/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Char A. on 05/02/2017
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Char said this business provides good service.
Vehicle: Nissan Titan
Category: Service
Service Date: 04/29/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Team Eastside A. at Eastside Automotive & Tire responded on 05/04/2017

Thank you Char.

Displaying Review 1 - 20 of 386 in total