ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454527/5Overall Rating 3.5454527/5Overall Rating 3.5454527/5rating 3.5454527rating 3.5454527
Original
Overall Rating 1.63636/5rating 1.63636rating 1.63636rating 1.63636rating 1.63636
93% Would Recommend
97% Business Response
Latest Review about 2 hours ago
Kathryn W. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very satisfied!"
Great service-- time same as estimated, nice waiting room! All service personnel very helpful and friendly.
Vehicle: 2013 HYUNDAI SONATA
Category: Service
Service Date: 04/05/2017
Service Type:
Review Created: 04/27/2017 01:25 PM
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Quick"
Came in for a routine oil change and tire rotation. I waited no longer than a half hour. Very quick service
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 03:54 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/27/2017

Thank you for the 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jim Selig"
Jim Selig is professional and I know I can always trust him. Something rare in the car business
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 01:50 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/27/2017

Thank you for the excellent feedback!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Karen S. on 04/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thorough repairs, good communication"
Jim was great at keeping me informed along the way about the repairs and about the extended warranty. He worked with the warranty company to get as much covered as possible and made sure I understood what was being done and the costs.
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/26/2017 01:44 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/27/2017

Thank you for your feedback, next visit our goal is to earn a 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
David J. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department "
Whenever something is not right with either of my cars I take it in and jorge or Jim always makes me feel I'm in good hands.
Vehicle: 2009 Hyundai Elantra To
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 11:30 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/27/2017

Thank you for the 5 star review and great feedback!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
George L. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick response and service"
Yes
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 10:23 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/27/2017

Thank you for the 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service"
A Pleasant Place to Do Business With
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/26/2017 05:20 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/26/2017

Thank you!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Norval B. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Costumer service and communication "
Great costumer service. Failure in communication in computer system. I don't get my appointment reminder email and I'm not showing I made a appointment.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/25/2017 03:08 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/26/2017

Thank you for the feedback Norval, I'm going to look into the appointment system to make sure you receive your reminders for appointments. Thank you for the 5 star review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Susan N. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your staff are wonderful!"
Always wonderful service. I will definitely purchase my next car at your dealtership
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:40 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/24/2017

Thank you Susan for the great feedback.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Douglas M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and not the scary "Dealer Experiance" I think most people fear"
Great service department, no hassle very professional.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:24 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/24/2017

Great review Douglas thank you!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Kathleen L. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replace thermostat"
Everyone at the dealership is very friendly and professional and makes you feel welcome.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/20/2017 05:02 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/21/2017

Thank you Kathleen for your business and the 5 star review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Louis L. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Car & Great Service"
I have near 60,000 miles on my Santa Fe and so far the work that needed to be done has only been common maintenance items such as battery, tires, brakes. I will definitely be looking at the new Santa Fe Sport in the future. I like the Elgin Hyundai Service Dept and have used them since I bought my Santa Fe back in 2011. I definitely would and have recommended Elgin Hyundai to our family and friends.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/20/2017 12:53 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/21/2017

Thank you Louis for the great feedback and 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Jessica G. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Was quick
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/20/2017 08:03 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/21/2017

Thank you Jessica for your business.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
SCOTT Z. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service completed quickly"
I bring my car to this service center for all necessary work. They do a great job.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/19/2017 01:36 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/20/2017

Thank you Scott for your business and the great review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"T"
T
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/19/2017 02:53 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/19/2017

Thank you for the 5 star rating.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"another review"
Overall, it was nice experience.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Service Type: Repair
Review Created: 04/18/2017 12:50 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Bring your car by if you have a chance and I'll get it washed for you anytime. Thanks for the feedback.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very good"
Very good
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/18/2017 11:09 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Thank you!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service friendly "
Awesome
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:44 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Thank you for the idea, I will talk to leadership and try and put a Senior discount program together.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Internet Service Reservations - Poor"
The internet service appointment reservation system needs work.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:32 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Thanks for the feedback, I'm going to look into it and see what I can do to make it flow a little easier. In the mean time just select the basic services and bring the coupon in with you and we discount it at the service desk.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very polite and the service was completed on a timely manor.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/17/2017 02:45 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you for the Great review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Displaying Review 1 - 20 of 974 in total